Wildfire Mitigation & COVID-19 Webinar

Wildfire Mitigation & COVID-19 Webinar

April 27, 2020 | Online ::

The COVID-19 pandemic could still be raging when fire season starts. The coronavirus could also fade and return in the fall — right at the most dangerous time for wildfires in the West.

On EUCI’s Wildfire Mitigation & COVID-19 Webinar, utility and industry professionals, wildfire experts, and thought leaders from across the West will inform and engage each other about the challenges of wildfire risk reduction during the Coronavirus pandemic. Utilities and wildfire experts will share their best practices and plans for the upcoming wildfire season and share plans to manage risk.

 Register now for this complementary webinar on our interactive online platform for a meaningful discussion of the following topics:

• How are COVID-19 restrictions impacting Wildfire Risk Reduction?
• How are utilities mitigating for the impacts of COVID-19?
• How will wildfire season change due to COVID-19?
• How do the recently submitted Wildfire Mitigation Plans differ from 2019 plans?

Learning Outcomes

This webinar will provide attendees an opportunity to:

• Identify strategies for continuing wildfire mitigation efforts during COVID-19 restrictions
• Explore strategic plans for the upcoming wildfire season based on the impact of COVID-19 in the workforce
• Discuss realities of possible Public Safety Power Shut-Off (PSPS) events during the pandemic
• Demonstrate how to be proactive in wildfire planning and prevention during a health crisis
• Strategize best practices for collaboration with customers, community groups, federal agencies and other stakeholders during the Coronavirus pandemic
• Share best practices and lessons learned from development of 2020 Wildfire Mitigation Plans

Monday, April 27, 2020

1:00 – 2:30 p.m. Pacific Time

1:00 -1:10 pm :: Welcome and Introduction of Speakers

Jeffrey Baxter, Senior Director of Research & Development, Erickson

1:10 – 1:25 pm :: Strategies for Continuing Wildfire Mitigation Efforts During COVID-19 Restrictions

Matt Pender, Director, Community Wildfire Safety Program PMO, Pacific Gas and Electric Company

Raj Roy, Principal Manager, Transmission & Distribution, Grid & Public Safety, Southern California Edison

1:25 – 1:40 pm :: Realities of Possible Public Safety Power Shut-off Events During the Pandemic

Raj Roy, Principal Manager, Transmission & Distribution, Grid & Public Safety, Southern California Edison

1:40 – 1:55 pm :: How Will the Upcoming Fire Season Likely Change Due to COVID-19

Mike Wilson, Assistant Chief, CAL FIRE Office of the State Fire Marshal, Utility Wildfire Mitigation Program

1:55 – 2:10 pm :: Update on Wildfire Mitigation Plans

Matt Pender, Director, Community Wildfire Safety Program PMO, Pacific Gas and Electric Company

Raj Roy, Principal Manager, Transmission & Distribution, Grid & Public Safety, Southern California Edison

2:10 – 2:25 pm :: Q & A

2:25 – 2:30 pm :: Closing Comments

Senior Representative, Erickson

• Jeffrey Baxter, Senior Director of Research & Development, Erickson
• Matt Pender, Director, Community Wildfire Safety Program PMO, Pacific Gas and Electric Company
• Rajdeep Roy, Principal Manager, Transmission & Distribution, Grid Resiliency & Public Safety,  Southern California Edison
• Mike Wilson, Assistant Chief, CAL FIRE Office of the State Fire Marshal, Utility Wildfire Mitigation Program

REGISTER NOW FOR THIS EVENT:

Wildfire Mitigation & COVID-19 Webinar

April 27, 2020 | Online

Buy 4 in-person seats and only pay for 3! For this event every fourth in-person attendee is free!

Your registration may be transferred to a member of your organization up to 24 hours in advance of the event. Cancellations must be received on or before December 31, 1969 in order to be refunded and will be subject to a US $195.00 processing fee per registrant. No refunds will be made after this date. Cancellations received after this date will create a credit of the tuition (less processing fee) good toward any other EUCI event. This credit will be good for six months from the cancellation date. In the event of non-attendance, all registration fees will be forfeited. In case of conference cancellation, EUCIs liability is limited to refund of the event registration fee only. For more information regarding administrative policies, such as complaints and refunds, please contact our offices at 303-770-8800

Sponsored By

Pandemic Response – COVID-19 for Utilities

Pandemic Response - COVID-19 for Utilities

Updates, Information, and Expert Projections for the Utility Field

April 9, 2020 | Online ::

“The entire [utility] industry is expecting 20-40% absenteeism.” Ralph Izzo, CEO of Public Service Enterprise Group (PSEG) said this of the recent COVID-19 pandemic in our nation today. Now more than ever, utility work is a public service and the need for an informed, collective response is felt by many. As the epicenter of the pandemic continues to shift to the United States, the energy community can expect to see more effects on workforce logistics, operations, and critical infrastructure.

Many utilities have already begun to take measures to prepare for the possibility of a local outbreak on customers and employees. However, with such a contagious virus, many medical professionals have suggested that putting together the wrong plan could be worse than doing nothing at all.

This three hour webinar will offer a comprehensive utility perspective on how to prepare for worst case situations by maintaining critical infrastructure and keeping the lights on while acting in the best interest of your employees and customers. This webinar features an experienced list of industry experts in the areas of utility operations, policy, safety, and emergency management to share their insight for every energy professional.

Learning Outcomes

• Developing advanced guidelines and monitoring for mission critical personnel and now all companies’ personnel
• How do we prepare for storm season during this coronavirus pandemic?
• How to maintain the minimum amount of healthy people to work on critical infrastructure?
• Setting up guidelines which protect liability if workers get sick
• Developing an effective pandemic task force
• Cover COVID-19 insurance implications and healthcare procedure
• Setting up the safe & secure transfer of confidential medical data
• Operations, labor, and employment methods – how to prepare for employee absenteeism
• Proper company quarantining methods – from providing and delivering food to working on critical infrastructure
• Setting up effective communication methods
• How can this pandemic change the way industry invests into technology in the future?

Thursday, April 9, 2020

Webinar Timing: 10:00 a.m. – 1:00 p.m. Central

10:00 – 10:15 am :: Welcome and Overview of the Pandemic

Stanley Porter, Vice Chair Energy, Resources & Industrials, Deloitte

10:15 – 10:45 am :: Update on IOU Community Response and Predictions of Effect

Laura Schepis, Sr. Director, National Security, Edison Electric Institute

10:45 – 11:15 am :: The New York and Northeastern Utility Experience and Advise for Other Utilities

Christopher Paglia, VP of Emergency Planning & Electric Services, National Grid

11:15 – 11:45 am :: Safety Approach for Emergency Management and Operations

Bert Hargesheimer, Sr. Director of Fleets and Safety, CPS Energy

11:45 am – 12:00 pm :: Satellite Analysis of Electricity Demand Loss in Selected Chinese Cities

Morgan Bazilian, Director, Payne Institute and Professor of Public Policy and former Lead Energy Specialist at the World Bank

12:00 – 12:10 pm :: Break

12:10 – 1:00 pm :: The Critical Infrastructure Workforce – Legal and Medical Considerations

Kevin Jones, Partner, Hunton Andrews Kurth

Paul Tiao, Partner, Hunton Andrews Kurth

Susan Wiltsie, Partern, Hunton Andrews Kurth

Lorie S. Masters, Partner, Hunton Andrews Kurth

Myles Spar, MD, MPH

Ashley Koff, RD

• Morgan Bazilian, Director, Payne Institute and Professor of Public Policy and former Lead Energy Specialist at the World Bank
• Kevin Jones, Partner, Hunton Andrews Kurth
• Bert Hargesheimer, Sr. Director of Fleets and Safety, CPS Energy
• Ashley Koff, RD
• Lorie S. Masters, Partner, Hunton Andrews Kurth
• Christopher Paglia, VP of Emergency Planning & Electric Services, National Grid
• Stanley Porter, Vice Chair Energy, Resources & Industrials, Deloitte
• Laura Schepis, Sr. Director, National Security, Edison Electric Institute
• Myles Spar, MD, MPH
• Paul Tiao, Partner, Hunton Andrews Kurth
• Susan Wiltsie, Partern, Hunton Andrews Kurth

This event has concluded

Sponsored by

How to Be a Sponsor of Diverse Teams

How to Be a Sponsor of Diverse Teams

May 6, 2020 | Online ::

Economies, companies and businesses will not thrive without fully utilizing the talents of women. The data is clear: Fully engaging more women and gender balancing leadership teams will increase success and profitability.

There is money on the table. According to the World Economic Forum and McKinsey we can add 12 trillion dollars in global GDP by 2025 if we close even some of the gender gaps. Although companies spend millions of dollars on gender diversity initiatives,

•   Women aren’t advancing any further, and in fact, in the ten years since the World Economic Forum began measuring it, the global economic gender gap has only narrowed by only 2 percent.
• Contrary to conventional wisdom, in recent decades, global rates of female labor force participation have stagnated, or even fallen.
• Although millennials believe that they will be the generation to achieve gender parity, research indicates that it will take another 170 years to close the gender gap.

Why should we care? There is a dramatic and growing shortage of skilled talent in a marketplace where over 50% of university graduates are women. Countless studies irrefutably demonstrate that gender balanced teams improve business results. Women entrepreneurs are a source of innovation and employment that drives economies

What’s the problem? Both male and female leaders are relying on a decades old playbook that is outdated and missing a key strategy. Women’s development programs, women’s networks, women’s conferences and traditional diversity and initiatives are very important, but alone they are not enough. Making organizational changes and enlisting executive leadership commitment is critical but insufficient.

What’s the solution? You keep being told to be more inclusive (or to be an inclusive leader) but no-one ever tells you how. Here are the practical answers you’ve been looking for. 

Leadership expert Rania Anderson provides the new playbook men, managers and leaders have been looking for to successfully work with women in our new economy. Anderson guides men, managers and leaders with an unprecedented framework of four intentional behaviors, so they can:

• Generate opportunities for themselves, their company, and the capable women they work with
• Recruit, retain, and advance women to create and work on the highest-performing teams
• Be the colleague, mentor, and sponsor who advances women and benefits equally from working with them
• Identify, interrupt, and address unconscious bias
• Rely on leading-edge gender-balanced practices during meetings, feedback conversations, and networking

Learning Outcomes

• Discuss the benefits of diverse teams
• Explain how to move beyond unconscious bias awareness to becoming an ally and advocate
• Describe the difference between mentors and sponsors
• Address high potential leadership in a broad, inclusive way
• Discuss how to become an effective sponsor of talent
• Assess challenges of sponsoring someone different from you
• Utilize leading-edge gender-balanced practices during meetings, feedback conversations, and networking
• Identify components of effective, inclusive, and diverse virtual teams
• Discuss the ‘new playbook’- opportunities for your company, your colleagues, and yourself

Credits

EUCI is accredited by the International Accreditors for Continuing Education and Training (IACET) and offers IACET CEUs for its learning events that comply with the ANSI/IACET Continuing Education and Training Standard. IACET is recognized internationally as a standard development organization and accrediting body that promotes quality of continuing education and training.

EUCI is authorized by IACET to offer 0.2 CEUs for this event.

Requirements for Successful Completion of Program

Participants must be in attendance for the entirety of the course

Instructional Methods

Power Point presentations and open discussion will be used

Tuesday, May 5, 2020

Course Timing: 10:00 a.m. – 12:00 p.m. Central Time

• The Benefits of Diverse Teams
  • Financial
  • Customer needs
  • Decision-making
  • Innovation
• Moving Beyond Unconscious Bias Awareness
  • Identify, interrupt, and address unconscious bias
  • Becoming active as an ally and an advocate
• Mentors and Sponsors
  • Differences between a mentor and sponsor
  • Women’s experiences with mentorship and sponsorship
  • Recruit, retain, and advance women to create and work on the highest-performing team
• Identifying High Potential in a Broader, More Inclusive Way
• Becoming an Effective Sponsor of Talent
• Addressing Challenges of Sponsoring Someone Different from You 
• Relying on Leading-Edge Gender-Balanced Practices During Meetings, Feedback Conversations, and Networking
• Leading Effective, Inclusive and Diverse Virtual Teams
• The New Playbook: Generate Opportunities for Yourself, Your Company, and the Capable People You Work With

Rania Anderson, Keynote Speaker, Author and Executive Coach, The Way Women Work

Rania Anderson transforms the way women and men work, lead and succeed together. She is an author, international keynote speaker and an executive business coach.  Rania is the author WE: Men, Women, and The Decisive Formula for Winning at Work, a cutting-edge guide for men, managers and leaders to recruit, retain, advance and lead with women and Undeterred: The Six Success Habits of Women in Emerging Economies. As an international keynote speaker, Rania has spoken to thousands of women and men worldwide, at corporations, conference and universities, including to executives and teams at Fortune 100 companies including PepsiCo, Bank of America, P&G, GE, GM, Microsoft, PwC and Black and Veatch.  Rania began her career at Bank of America where she worked in several capacities and attained a senior leadership role. She started her executive business coaching practice in 1997 and works with executives and senior leaders around the world. In 2010, she founded TheWayWoMenWork.com to provide evidence-based, practical career and business guidance to men and women. She is also the co-founder of a women’s Angel investor network of 45 women investors who invest equity in high-growth women-led businesses.

We will be using Microsoft Teams to facilitate your participation in the upcoming event. You do not need to have an existing Teams account in order to participate in the broadcast – the course will play in your browser and you will have the option of using a microphone to speak with the room and ask questions, or type any questions in via the chat window and our on-site representative will relay your question to the instructor.

• You will receive a meeting invitation will include a link to join the meeting.
• Separate meeting invitations will be sent for the morning and afternoon sessions of the course.
  • You will need to join the appropriate meeting at the appropriate time. 
• If you are using a microphone, please ensure that it is muted until such time as you need to ask a question.
• The remote meeting connection will be open approximately 30 minutes before the start of the course. We encourage you to connect as early as possible in case you experience any unforeseen problems.

REGISTER NOW FOR THIS EVENT:

How to Be a Sponsor of Diverse Teams

May 6, 2020 | Online

Buy 4 in-person seats and only pay for 3! For this event every fourth in-person attendee is free!

Your registration may be transferred to a member of your organization up to 24 hours in advance of the event. Cancellations must be received on or before April 24, 2020 in order to be refunded and will be subject to a US $195.00 processing fee per registrant. No refunds will be made after this date. Cancellations received after this date will create a credit of the tuition (less processing fee) good toward any other EUCI event. This credit will be good for six months from the cancellation date. In the event of non-attendance, all registration fees will be forfeited. In case of conference cancellation, EUCIs liability is limited to refund of the event registration fee only. For more information regarding administrative policies, such as complaints and refunds, please contact our offices at 303-770-8800

Conscious Inclusion: The Leadership Competency of the Future

Conscious Inclusion: The Leadership Competency of the Future

May 5, 2020 | Online ::

Unconscious bias is a popular term in conjunction with diversity and inclusion. These biases, the social stereotypes about certain groups of people that we form without explicitly realizing, impacts all of us. Unconscious bias training abounds in corporate settings, and while that’s the first step, it’s not enough. Rania Anderson’s engaging, actionable presentation answers the question “What now?” Using her research-based behavioral framework, Rania guides leaders to go from awareness, to the actions and advocacy it takes to intentionally and proactively build, manage and lead high-performing, diverse teams where all employees feel included and a sense of belonging.

In this session, leadership expert Rania Anderson will discuss how to go from awareness to action and advocacy. She will explain diversity & inclusion from a leadership standpoint and describe how to challenge the status quo. Attendees will learn how to address bias and effectively challenge negative behaviors, as well as how to recruit and retain a high-performing diverse team and build an inclusive environment.

By the end of this session, you will be able to identify opportunities to make the workplace more equitable, demonstrate an open mindset and deep curiosity about others, and mentor, sponsor, and advocate for diverse talent through more equity, inclusion and balanced leadership teams.

Learning Outcomes

• Discuss how to go from awareness to action and advocacy
• Explain diversity & inclusion from a leadership standpoint
• Describe how to challenge the status quo
• Address bias effectively
• Discuss how to challenge negative behaviors
• Recruit and retaining a high-performing diverse team
• Build an inclusive environment
• Identify opportunities to make the workplace more equitable
• Demonstrate an open mindset and deep curiosity about others
• Discuss how to mentor, sponsor and advocate for diverse talent

Credits

EUCI is accredited by the International Accreditors for Continuing Education and Training (IACET) and offers IACET CEUs for its learning events that comply with the ANSI/IACET Continuing Education and Training Standard. IACET is recognized internationally as a standard development organization and accrediting body that promotes quality of continuing education and training.

EUCI is authorized by IACET to offer 0.2 CEUs for this event.

Requirements for Successful Completion of Program

Participants must be in attendance for the entirety of the course

Instructional Methods

Power Point presentations and open discussion will be used

Tuesday, May 5, 2020

Course Timing: 10:00 a.m. – 12:00 p.m. Central Time

• Beyond Unconscious Bias
  • Going from Awareness to Action and Advocacy
• Diversity & Inclusion from a Leadership Standpoint
  • Make Inclusion a Personal Leadership Priority
  • Commit to Action
• Challenging the Status Quo
  • The Key Question
• Effectively Addressing Bias
• Challenging Negative Behaviors
• Recruiting and Retaining a High-Performing Diverse Team
  • Best Practices & Key Challenges
• Building an Inclusive Environment
• Identifying Opportunities to Make the Workplace More Equitable
• Demonstrating an Open Mindset and Deep Curiosity About Others
  • Listening without Judgment
  • Responding with Empathy to Understand
• Mentoring, Sponsoring and Advocating for Diverse Talent to Drive Results through More Equity, Inclusion and Balanced Leadership Teams

Rania Anderson, Keynote Speaker, Author and Executive Coach, The Way Women Work

Rania Anderson transforms the way women and men work, lead and succeed together. She is an author, international keynote speaker and an executive business coach.  Rania is the author WE: Men, Women, and The Decisive Formula for Winning at Work, a cutting-edge guide for men, managers and leaders to recruit, retain, advance and lead with women and Undeterred: The Six Success Habits of Women in Emerging Economies. As an international keynote speaker, Rania has spoken to thousands of women and men worldwide, at corporations, conference and universities, including to executives and teams at Fortune 100 companies including PepsiCo, Bank of America, P&G, GE, GM, Microsoft, PwC and Black and Veatch.  Rania began her career at Bank of America where she worked in several capacities and attained a senior leadership role. She started her executive business coaching practice in 1997 and works with executives and senior leaders around the world. In 2010, she founded TheWayWoMenWork.com to provide evidence-based, practical career and business guidance to men and women. She is also the co-founder of a women’s Angel investor network of 45 women investors who invest equity in high-growth women-led businesses.

We will be using Microsoft Teams to facilitate your participation in the upcoming event. You do not need to have an existing Teams account in order to participate in the broadcast – the course will play in your browser and you will have the option of using a microphone to speak with the room and ask questions, or type any questions in via the chat window and our on-site representative will relay your question to the instructor.

• You will receive a meeting invitation will include a link to join the meeting.
• Separate meeting invitations will be sent for the morning and afternoon sessions of the course.
  • You will need to join the appropriate meeting at the appropriate time. 
• If you are using a microphone, please ensure that it is muted until such time as you need to ask a question.
• The remote meeting connection will be open approximately 30 minutes before the start of the course. We encourage you to connect as early as possible in case you experience any unforeseen problems.

REGISTER NOW FOR THIS EVENT:

Conscious Inclusion: The Leadership Competency of the Future

May 5, 2020 | Online

Buy 4 in-person seats and only pay for 3! For this event every fourth in-person attendee is free!

Your registration may be transferred to a member of your organization up to 24 hours in advance of the event. Cancellations must be received on or before April 24, 2020 in order to be refunded and will be subject to a US $195.00 processing fee per registrant. No refunds will be made after this date. Cancellations received after this date will create a credit of the tuition (less processing fee) good toward any other EUCI event. This credit will be good for six months from the cancellation date. In the event of non-attendance, all registration fees will be forfeited. In case of conference cancellation, EUCIs liability is limited to refund of the event registration fee only. For more information regarding administrative policies, such as complaints and refunds, please contact our offices at 303-770-8800

Crisis Communications II: Planning, Preparedness and Mitigation

Crisis Communications II: Planning, Preparedness and Mitigation

May 28, 2020 | , ::

How your organization communicates during a crisis can largely determine your outcome. Companies must be prepared to communicate with the public, employees, and stakeholders quickly and effectively when crises arise.

During this 4-hour webinar, Deborah Hileman, SCMP, President and CEO of the Institute for Crisis Management, will provide expert information regarding essential components of crisis management. She will describe what constitutes a crisis and define the 16 types of crises. Ms. Hileman will demonstrate how to conduct a crisis audit and teach attendees how to prioritize crisis scenarios by probability and impact.

By the end of this webinar, you will be more prepared to manage communication during a crisis. Attendees will leave the webinar with the ability to describe early warning systems, develop a crisis communication plan, and anticipate information needs in order to craft initial communications in advance. They will learn how to identify and prioritize stakeholders, manage the media, address employee communications, and review social media considerations.

Learning Outcomes

• Understand what constitutes a business crisis
• Explore four types and 16 categories of business crises
• How to conduct a crisis vulnerability audit
• Prioritize potential crises by probability and impact
• Develop management early warning system
• Develop a crisis communication plan
• Identify and prioritize stakeholders for communications
• Anticipate information needs and craft initial communications in advance
• Manage media inquiries with confidence
• Deploy best practices for employee communications
• Understand unique needs and demands of social media

Credits

EUCI is accredited by the International Accreditors for Continuing Education and Training (IACET) and offers IACET CEUs for its learning events that comply with the ANSI/IACET Continuing Education and Training Standard. IACET is recognized internationally as a standard development organization and accrediting body that promotes quality of continuing education and training.

EUCI is authorized by IACET to offer 0.2 CEUs for this event.

Requirements for Successful Completion of Program

Participants must be in attendance for the entirety of the course

Instructional Methods

Power Point presentations and open discussion will be used

Thursday, May 28, 2020

Course Timing: 10:00 a.m. – 2:00 p.m. Central Time

• What Constitutes a Crisis?
• Defining Types of Crises: 16 Categories
  • What they are
  • How they defer in terms of management
• Crisis Audit: Understand Organization’s Vulnerabilities and Risks
  • How to perform a crisis audit
  • Factors to consider
• Prioritizing Crisis Scenarios by Probability and Impact
• Management: Early Warning Systems
• Developing the Crisis Communication Plan
  • Elements of the Plan
  • Implementation Training
  • Exercises and Drills
  • Updates
• Identifying and Prioritizing Stakeholders
• Anticipating Information Needs and Crafting Initial Communications in Advance
• Managing the Media
• Employee Communications
• Social Media Considerations

Deborah Hileman, SCMP President and CEO, Institute for Crisis Management

Deborah Hileman, SCMP is President and CEO of the Institute for Crisis Management (ICM), a consulting firm specializing in crisis management and communications planning, training and consulting services.  Founded in 1990, ICM provides expertise and support to public and private companies, non-profit organizations, education and religious institutions and other organizational clients in North America and across the globe.  A globally-certified strategic communication management professional (SCMP®), business leader, coach and consultant with 35 years’ experience in public and private companies and non-profit organizations, Ms. Hileman has led high-performing communications and marketing teams in health care, manufacturing, insurance and financial services, nonprofits and higher education. Her most significant areas of expertise include strategic communications planning, reputation and crisis management, change management, employee engagement, media relations and communication training. 

Ms. Hileman is a FEMA-trained NIMS Incident Commander with experience as a national EMS public information officer during Hurricanes Katrina and Rita (2005), Dean (2007), Ike and Gustav (2008). Known as a voice of calm in the midst of chaos and crisis, Ms. Hileman has earned a reputation as a trusted communication strategist and advisor to board members and C-suite executives, operations leaders and other organizational stakeholders.  She has developed and implemented successful communication strategies for numerous business issues, including mergers and acquisitions, bankruptcies, closures and layoffs, natural disasters, labor strikes, controversial development plans, criminal prosecutions and federal civil investigations, workplace violence, executive malfeasance, investor litigation, wrongful death, harassment and abuse investigations, social media attacks and cybercrime, among others.

A regular writer and speaker on business communication topics, she is the author of “Attorneys as Allies:  Balancing Stakeholder Needs with Legal Concerns During a Crisis”, published in the Writer’s Guidebook, Vol.2, PR News Press; “Building a Crisis Early Warning System by Empowering Employees to Speak Up”, published in The Book of Employee Communications Strategies & Tactics, vol. 5, PR News Press, and “In a Snap: 15 Tips for Faster, More Effective Employee Communications in a Crisis”, published in The Book of Crisis Management Strategies and Tactics, Vol. 8, PR News Press.

Our courses are designed to be the best possible use of your valuable time – get the information you need to improve your position in the market in an interactive, dynamic format.

We will be using Microsoft Teams to facilitate your participation in the upcoming event. You do not need to have an existing Teams account in order to participate in the broadcast – the course will play in your browser and you will have the option of using a microphone to speak with the room and ask questions, or type any questions in via the chat window and our on-site representative will relay your question to the instructor.

• You will receive a meeting invitation will include a link to join the meeting.
• Separate meeting invitations will be sent for the morning and afternoon sessions of the course.
  • You will need to join the appropriate meeting at the appropriate time. 
• If you are using a microphone, please ensure that it is muted until such time as you need to ask a question.
• The remote meeting connection will be open approximately 30 minutes before the start of the course. We encourage you to connect as early as possible in case you experience any unforeseen problems.

REGISTER NOW FOR THIS EVENT:

Crisis Communications II: Planning, Preparedness and Mitigation

May 28, 2020 | ,

Buy 4 in-person seats and only pay for 3! For this event every fourth in-person attendee is free!

Crisis Leadership: Strategic Decision-Making and Data Analysis

Crisis Leadership: Strategic Decision-Making and Data Analysis

May 26, 2020 | , ::

The current marketplace during this pandemic is forcing utility and energy leaders to make sweeping decisions affecting workforce size, load demands, emergency operations, and forgiveness and extensions for customers. During this 90-minute webinar, Parag Vaish, Founder-in-Residence, Area 120, Google, and author of Team Decision Matrix, will provide expert insight into successful decision-making at the enterprise level. Data is needed to make informed decisions. But what do you do when you don’t have complete data available and you’re running out of time? This webinar will demonstrate how to efficiently process decision-making with data-driven prioritization methodology. Utilities need to bolster team dynamics and workplace culture, and leaders need to make a multitude of decisions quickly. By the end of this webinar, you will possess the tools needed to rank and prioritize the needs of your business and use proven methodology to make confident choices in a demanding environment.

Learning Outcomes

• Discuss the balancing of priority and vision
• Define the HiPPO approach
• Demonstrate the OGSM model for business planning
• Prioritize measures and action
• Develop your contributing team
• Identify value vectors
• Manage the decision-making process
• Establish the process of creating alignment in the workplace

Credits

EUCI is accredited by the International Accreditors for Continuing Education and Training (IACET) and offers IACET CEUs for its learning events that comply with the ANSI/IACET Continuing Education and Training Standard. IACET is recognized internationally as a standard development organization and accrediting body that promotes quality of continuing education and training.

EUCI is authorized by IACET to offer 0.2 CEUs for this event.

Requirements for Successful Completion of Program

Participants must be in attendance for the entirety of the course

Instructional Methods

Power Point presentation, video, and interactive discussion

Tuesday, May 26, 2020

Course Timing: 2:00 – 3:30 p.m. Central Time

• The Balancing Act: Vision & Prioritization
• HiPPO: 3 Case Studies
  • How they differ in terms of management
• Understanding the OGSM Model
  • How to create effective strategies
  • How to apply measures and action
• Ranking and Prioritizing Available Data
• Identifying Value
• Identifying the Contributing Team
• Managing the Decision-making Process
• The Art of Creating Alignment

Parag Vaish, Founder-in-Residence, Area 120, Google, and Author of Team Decision Matrix

Parag Vaish is an innovative leader in the field of digital product management and design. He has an extensive track record of success in both product and business roles. Parag has worked at industry giants like the Walt Disney Company, Microsoft, NBC News, StubHub!, athenahealth, and Tesla, and innovative startups like Escapia (acquired by HomeAway). Parag’s unique mixture of team leadership skills, his emphasis on quantitative analysis, and his vision make Parag an industry leader in his field.  Parag is currently a Founder-in-Residence at Google in the Area 120 group after transitioning from his position as Head of Digital Product Management, Content & Design at Tesla.  Parag Vaish earned a Bachelor of Science, Business Administration, at California State University, and an MBA and M.S. in Information Systems at Boston University.

Our courses are designed to be the best possible use of your valuable time – get the information you need to improve your position in the market in an interactive, dynamic format.

We will be using Microsoft Teams to facilitate your participation in the upcoming event. You do not need to have an existing Teams account in order to participate in the broadcast – the course will play in your browser and you will have the option of using a microphone to speak with the room and ask questions, or type any questions in via the chat window and our on-site representative will relay your question to the instructor.

• You will receive a meeting invitation will include a link to join the meeting.
• Separate meeting invitations will be sent for the morning and afternoon sessions of the course.
  • You will need to join the appropriate meeting at the appropriate time. 
• If you are using a microphone, please ensure that it is muted until such time as you need to ask a question.
• The remote meeting connection will be open approximately 30 minutes before the start of the course. We encourage you to connect as early as possible in case you experience any unforeseen problems.

REGISTER NOW FOR THIS EVENT:

Crisis Leadership: Strategic Decision-Making and Data Analysis

May 26, 2020 | ,

Buy 4 in-person seats and only pay for 3! For this event every fourth in-person attendee is free!

Crisis Communications I: Leading Strategically During Uncertainty

Crisis Communication I: Leading Strategically During Uncertainty

May 27, 2020 | , ::

In a crisis, leaders and their organization are in the spotlight as never before.

Key audiences who have the power to impact their long-term future will judge how effectively the crisis is being managed just as much from what leaders and the organization say.

Employees are hungry for information – just when all the answers they are demanding are not available.

This half day virtual training will set out the principles that leaders should establish in order to communicate during a prolonged crisis.

Experienced communications professionals will help your organizations identify practical tools and techniques for managing communications during a crisis.

Building on best practices and lessons learned, participants will be coached on how to think strategically in terms of managing their team members, crafting their messages for a range of stakeholders and building trust for their brand during a period of great uncertainty.

This interactive program will equip you with best practice skills and techniques as well as a planning framework to help you lead an effective response within your organization.

Our coaches will outline effective leadership behaviors and how to create the right decision-making structures that help build confidence in the organization’s capability to achieve long term survival.

Learning Outcomes

• Organize your crisis leadership response
• Harness your mission, vision, values and brand to guide action
• Assess your organization’s response capabilities
• Navigate internal dynamics
• Discuss resources you can mobilize to respond to a crisis
• Direct teams through crisis, disruption and change
• Distinguish response goals vs. business as usual
• Leverage cognitive principals that drive human behavior
• Describe effective leadership communications in crisis
• Lead productive team discussions
• Build trust through two-way communication

Credits

EUCI is accredited by the International Accreditors for Continuing Education and Training (IACET) and offers IACET CEUs for its learning events that comply with the ANSI/IACET Continuing Education and Training Standard. IACET is recognized internationally as a standard development organization and accrediting body that promotes quality of continuing education and training.

EUCI is authorized by IACET to offer 0.4 CEUs for this event.

Requirements for Successful Completion of Program

Participants must be in attendance for the entirety of the course

Instructional Methods

Power Point presentations and open discussion will be used

Wednesday, May 27, 2020

Course Timing: 10:00 a.m. – 2:00 p.m. Central Time

Organizing Your Response

• • Harnessing your mission, vision, values and brand to guide action
  • Assessing your organization’s response capabilities
  • Navigating internal dynamics
  • Organizational models
  • Resources you can mobilize to respond to a crisis

Directing Teams Through Crisis, Disruption and Change

• • Controlling the controllable
  • Distinguishing response goals vs. business as usual
  • Leveraging cognitive principals that drive human behavior
  • Analyzing how individuals prioritize
  • Discuss how emotions impact team work objectives

Effective Leadership Communications in Crisis

• • Informing vs. influencing in workforce communications
  • Leading productive team discussions

Building trust through two-way communication

Rachael Lille Moore, Senior Associate, WPNT Communications

Rachael Lille Moore has more than fifteen years of experience directing public affairs and providing strategic communications counsel for organizations across a range of sectors and specialties. Prior to joining WPNT Rachael served as media attaché at the U.S. Embassy Singapore where she acted as advisor to the Ambassador, Deputy Chief of Mission and senior staff. Before that she led marketing communications strategy for a leading wholesale provider of insurance and other insurance-based forms of risk transfer in Asia Pacific. Rachael previously served as the primary media contact for a Fortune 50 oil and gas company’s global Downstream and Upstream operations. She is a graduate of Georgetown University and The London School of Economics and Political Sciences.

Our courses are designed to be the best possible use of your valuable time – get the information you need to improve your position in the market in an interactive, dynamic format.

We will be using Microsoft Teams to facilitate your participation in the upcoming event. You do not need to have an existing Teams account in order to participate in the broadcast – the course will play in your browser and you will have the option of using a microphone to speak with the room and ask questions, or type any questions in via the chat window and our on-site representative will relay your question to the instructor.

• You will receive a meeting invitation will include a link to join the meeting.
• Separate meeting invitations will be sent for the morning and afternoon sessions of the course.
  • You will need to join the appropriate meeting at the appropriate time. 
• If you are using a microphone, please ensure that it is muted until such time as you need to ask a question.
• The remote meeting connection will be open approximately 30 minutes before the start of the course. We encourage you to connect as early as possible in case you experience any unforeseen problems.

REGISTER NOW FOR THIS EVENT:

Crisis Communication I: Leading Strategically During Uncertainty

May 27, 2020 | ,

Buy 4 in-person seats and only pay for 3! For this event every fourth in-person attendee is free!

The Cannabis Industry Energy Challenge

The Cannabis Industry Energy Challenge

A Power Industry View of Cannabis Industry Energy Issues

November 4-5, 2019 | Anaheim, CA ::

Cannabis is already a $10 billion industry and is becoming a global marketplace.  In the U.S., the paradigm of marijuana legalization is already having profound impacts and consequences on power operations and electricity consumption, and these impacts will only increase as the industry grows.  Many communities and governments that have legalized marijuana growth and consumption do not realize that the industry is an extremely energy-intensive business.  Indoor-growing facilities require massive amounts of energy for lighting, venting, and de-humidification.  In 2012, even before the legalization wave started in earnest, one study found that legal indoor marijuana growing facilities accounted for 1% of national electricity use at a cost of roughly $6 billion per year, already rivaling energy consumption of data centers.  States where cannabis was first legalized – especially at the recreational level in Colorado, Washington, Oregon and Alaska— have struggled to find effective solutions to manage the industry’s prodigious energy consumption. 

This conference will explore the impact and consequences on electricity consumption and power operations of the rapidly growing cannabis industry in the United States.  It will focus on evaluating key considerations and planning needs that electric utilities must confront when operating in a market for legal or recreational marijuana grows, considering:

• Power operations and grid reliability
• Estimating energy requirements
• Solutions for efficiency
• Policy/rate-design options
• Legal and regulatory compliance
• Cutting edge information on best equipment and design solutions for optimal efficiency
• Designing effective customer programs for cannabis customers

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Learning Outcomes

• Identify the impact of the cannabis industry to utility system operations and the power grid
• Review cannabis industry growth on a national level and its impact on electricity consumption
• Discuss the unique legal, regulatory, and financing challenges for utilities as a result of the industry
• Assess energy requirements for a typical marijuana cultivation facility
• Determine methods to improve the sustainability of marijuana cultivation and energy usage
• Evaluate optimal HVAC and engineering designs for energy efficient marijuana grow rooms
• Assess tips to manage power delivery to a pipeline of new cannabis customers
• Review initiatives to standardize best horticultural lighting practices and understand how national standards will help utilities create optimal incentive programs

Credits

EUCI is accredited by the International Accreditors for Continuing Education and Training (IACET) and offers IACET CEUs for its learning events that comply with the ANSI/IACET Continuing Education and Training Standard. IACET is recognized internationally as a standard development organization and accrediting body that promotes quality of continuing education and training.

EUCI is authorized by IACET to offer 1.0 CEUs for this conference and 0.4 CEUs for the workshop.

Monday, November 4, 2019

8:00 – 8:30 a.m. :: Registration & Continental Breakfast

8:30 – 9:45 a.m. :: The Cannabis Industry Energy Challenge – Understanding the Magnitude & Impacts on the System

• Industry size and projected growth in legal marijuana sales
• National cannabis electricity consumption
• Cannabis’s “carbon footprint conundrum”
• The projected trends for growing style — greenhouse, indoor and outdoor
• Properly assessing grid impacts of legal grows — challenges for electric utilities
  • Power system implications
  • Load forecasting
  • Reliability
• Data challenges and barriers to information sharing, best practices and collaboration
• Utility incentive payments to growers, financing and the law
• Cultural and social challenges
  • Benchmarking and disclosure
  • Product labeling
• Energy challenges for marijuana industry
  • High cost of capital
  • Utility inexperience

Derek Smith, Executive Director, Resource Innovation Institute (RII)

John Morris, Vice President – Market Development, D+R International

9:45 – 10:00 a.m. :: Morning Break

10:00 – 11:45 a.m. :: Marijuana Cultivation, Energy Consumption and Sustainability 101: Indoor, Greenhouse, Outdoor Grows

• The complexity of the cannabis plant and its energy needs for growth
• Cultivation factors
• Equipment overview
• Energy use factors
  • Grow style and grow medium
  • Strain differentiation – indica sativa
• Indoor
• Greenhouse
• Outdoor
• Marijuana growth cycle and technology/energy requirements
  • Veg
  • Clone
  • Flowering
• Clean energy and sustainable solutions for cultivation
• Best energy usage and water management practices
• Evaluating practices and pathways to make the cannabis industry more environmentally viable
• Developing sustainable standards and practices for both indoor and outdoor certification
• Enabling siting policies for greenhouse growing facilities — is this a viable path?

Jacob Policzer, Director of Science and Strategy, The Cannabis Conservancy

11:45 a.m. – 1:00 p.m. :: Group Luncheon

1:00 – 2:00 p.m. :: Regulatory and Legal Update on Cannabis Industry Relevant to Electric Utilities

• Status of state and federal law with respect to cannabis
• Legal, regulatory considerations for utilities establishing business relationships with marijuana growers
• What utilities need to know and track — tips for navigating the ever-changing marijuana legal landscape and their impacts to their marijuana business partners
• Ensuring compliance for operations, land use, zoning, and environmental issues
• Potential utility liability for providing service
• Legal obligation to serve
• Power theft issues and considerations
• Utility legal obligations around cash management
• Special contract provisions to manage particular physical, financial and legal risks
• Special rates and policy concerns for high density loads
• Challenges with potential stranded assets
• California specific issues

Richard Lorenz, Partner, Cable Huston

2:00 – 2:45 p.m. :: California Energy Requirements, Equipment Standards & Building Codes Applicable to the Cannabis Industry

• California Energy Commission (CEC) regulation process – how are regulations created?
• CEC standards on LED lighting standards
• CEC appliance standards on fans and blowers for indoor horticulture
• CEC standards for cannabis grow equipment
  • Lighting, venting, de-humidification
• Other technologies being looked at
• How are agricultural buildings regulated by the Energy Code?
• Possible other regulations/future developments that could impact cannabis
  • Renewables
  • Upcoming California commercial building efficiency standards

Thao Chau, Electrical Engineer – Building Standards Office of the Efficiency Division, California Energy Commission (CEC) Representative (invited)

2:45 – 3:00 p.m. :: Afternoon Break

3:00 – 3:45 p.m. :: Cannabis Extraction & Manufacturing: Energy Consumption & Efficiency Solutions

• The future of cannabis manufacturing: market growth projections for nutraceuticals & pharmaceuticals
• Overview of cannabis concentrate products & their differing equipment and resource needs
• Overview of equipment and associated energy consumption
  • Manufacturing equipment utilized
  • Support equipment
  • Ancillary production equipment
• Energy management strategies & solutions for cannabis manufacturing
  • US manufacturing energy consumption
  • Current practices for energy efficiency in manufacturing
  • Recommendations for HVAC, lighting & building materials
• Opportunities for biofuels: energy production from cannabis & hemp biomass

Saman Razani, Founding Partner/COO, Lost Horse Supply

3:45 – 4:30 p.m. :: Utility Case Study: Sacramento Municipal Utility District (SMUD)

• Managing 300+ cannabis business entities in SMUD’s territory
  • Helping customers navigate energy landscape to save time, energy and money
  • Ensuring cannabis customers’ electricity needs and managing electrical service upgrades
• Engaging & collaborating with cannabis cultivation customers – indoor growing operations
  • Incentives and financing options that encourage investment in energy efficiency
  • Efficiency options for lighting, HVAC, & additional load
  • What the industry looks like on the grid
• SMUD R&D test results – energy efficient practices for indoor cultivation
  • LED vs. HPS lighting – impact on quality and quantity of cannabis product
  • Financial cost savings to customer
  • Is technology viable for application?
• Managing the energy footprint of cannabis extraction customers in SMUD’s territory
  • Product overview – oils, edibles, topicals, vape pen solvents
  • Energy intensity of cannabis extraction & efficiency solutions

Matt McGregor, Strategic Account Advisor – Cannabis Operations, Sacramento Municipal Utility District (SMUD)

4:30 – 5:00 p.m. :: Optimizing Utility Engagement & Operational Practices with Cannabis Customers

• Why should utilities care about this market?
• Seattle City Light: overview and lessons learned with cannabis industry engagement
• Efforts to engage power industry collaboration regionally and nationally to facilitate best practices
• Best practices & considerations for utilities:
  • Pragmatic ways to engage with the cannabis industry
  • Learning from existing mechanisms, data & case studies
  • Ensuring high quality customer service to important new industrial customers
• Considerations for utility energy efficiency programs for cannabis customers
  • Different ways to structure programs
  • Technical requirements
• Moving forward in a positive direction
  • How utilities can best operate in the cannabis industry space

John Arthur Wilson, Stakeholder Solutions Manager – Lighting Design Lab, City of Seattle

Tuesday, November 5, 2019

8:00 – 8:30 a.m. :: Continental Breakfast

8:30 – 9:15 a.m. :: Utility Case Study: Southern California Edison (SCE)

• Managing and working with cannabis business customers in SCE’s territory
• Working to provide adequate power to cannabis customers
  • Customer outreach & collaboration strategies
  • Collaborating with cannabis industry on energy efficiency issues
  • Engineering & design solutions for lighting & HVAC
• Load forecasting practices for cannabis cultivation facilities
• Working through the challenges:
  • Cannabis legalization – an unforeseen wrench in SCE’s 10-year planning process
  • Tremendous unforeseen load growth in SCE’s territory
  • Lengthy regulatory approval timelines for new SCE programs with the California Public Utilities Commission (CPUC)
  • Lack of infrastructure to provide to communities where load is increasing substantially
• Solutions to move forward
  • Improving communications between communities, growers and the power industry in the planning phases

Gary Corlett, Energy Analysis & Customer Outreach – Business Customer Division, Southern California Edison

9:15 – 10:00 a.m. :: Design Lights Consortium’s Horticultural Lighting Specification:  Implications & Moving Forward

Design Lights Consortium (DLC) is a non-profit whose mission is to drive efficiency in the commercial lighting sector.  In October 2019, the DLC will release their new policy and technical requirements for a Horticultural Lighting Specification.   This session will discuss their Specification, process and implications, addressing:

• The need for a well-designed horticultural lighting product
  • Saving energy
  • Optimizing plant growth and health
  • Enabling utility program design and product testing
• History and process for designing the specification
• Overview of specification & results to date
• Qualifying high performance horticultural lighting products through the DLC specification
  • Test procedures
  • Alignment on performance needs
  • Industry best practices
• Addressing areas of technical uncertainty and issues with measuring below visible light
• Implications for utilities – better management of increasing energy demand from horticultural facilities through incentive programs for efficient and effective horticultural lighting products

Damon Bosetti, Program Manager, Design Lights Consortium (DLC)

10:00 – 10:15 a.m. :: Morning Break

10:15 – 11:45 a.m. :: Closing Panel: Optimizing Utility-Cannabis Relationships & Technical Practices for Energy Efficiency & Grid Reliability

Moderator: John Morris, Vice President – Market Development, D+R International

Bob Gunn, Founder, Seinergy LLC

Gary Corlett, Energy Analysis & Customer Outreach – Business Customer Division, Southern California Edison

Designing and Implementing Utility Energy Efficiency Incentive Programs for Cannabis Growers

Tuesday, November 5, 2019

12:30 – 1:00 p.m. :: Workshop Registration

1:00 – 4:30 p.m. :: Workshop Timing

Overview

Indoor cannabis growing operations consume immense amounts of electrical energy and to date, very little research-based literature has been published to document energy efficiency opportunities for these utility customers.  This workshop will focus on how utilities can best leverage incentive funds to mitigate the electric grid impacts associated with these types of facilities.  A primary goal will be understanding the equipment required for growing operations (lighting, de-humidification, and air-conditioning equipment) and providing insight on how these operations can accomplish their production more efficiently.  A major discussion point will be on how to effectively translate these efficiency opportunities into efficiency incentive programs, and the best outreach approaches for these customers, as well as the future direction of the cannabis industry.

Learning Outcomes

• Evaluate opportunities for improving the overall energy efficiency of indoor cannabis grow operations
• Review data analytic techniques to quantify cannabis production energy consumption
• Assess best practices in the design and implementation of utility incentive programs for commercial cannabis producing customers

Workshop Agenda

1. Understanding the engineering behind the cannabis production process
2. Overview of energy-intensive equipment in indoor cannabis production facilities
   • Lighting
   • De-humidification
   • Air conditioning equipment
3. Energy efficiency opportunities in indoor cannabis production facilities
   • Designing the facility
   • Implementing efficiency measures post initial design
4. Common barriers to adoption of energy efficiency measures
   • Expedition of facility set up often resulting in poor lighting and HVAC choices
   • High up-front costs
   • Lack of energy usage data
5. Technologies and data analytics for improving energy efficiency in cannabis growing facilities
   • Quantifying and offsetting cannabis energy consumption
   • Metering efforts to fill data gaps
   • Analyzing known data into useful applications
6. Designing and implementing optimal incentive programs for cannabis
   • Review of utility programs in usage and their effectiveness
   • Customizing programs for specific customer needs
   • Effectively designing products and programs with pricing and technology
   • Motivating customer participation

Workshop Instructors

Jesse Remillard, Senior Engineer, Energy & Resource Solutions (ERS)

Jesse Remillard, is a Senior Engineer at Energy & Resource Solutions (ERS), focusing on the value verification of mechanical equipment upgrades for commercial and industrial facilities. He regularly performs engineering analysis for custom technologies, process improvements, HVAC, refrigeration, variable frequency drives, and lighting for new construction and retrofit efficiency projects. His specialties include establishing baselines for custom technologies, investigating energy efficiency program measure costs, and reviewing power generation and energy storage technologies. Mr. Remillard earned an MS in mechanical and aeronautical engineering from the University of California, Davis, and a BS in mechanical engineering from the University of Maine.

Nick Collins, Senior Engineer, Energy & Resource Solutions (ERS)

Nick Collins, is a Senior Engineer for Energy & Resource Solutions (ERS) whose areas of expertise include the monitoring and verification of energy efficiency projects, as well as the analysis of energy efficiency and demand-limiting measures in commercial and industrial facilities. He is proficient in project and construction management, with an emphasis on sustainable design, high-performance buildings, and building methods in commercial and residential construction. Prior to joining ERS, Mr. Collins worked in construction management on a diverse array of commercial and institutional projects including Gillette Stadium, Terminal A at Logan Airport, and the Walker Art Building restoration and renovation at Bowdoin College.

Damon Bosetti, Program Manager, Design Lights Consortium (DLC)

Thao Chau, Electrical Engineer – Building Standards Office of the Efficiency Division, California Energy Commission (CEC) Representative (invited)

Gary Corlett, Energy Analysis & Customer Outreach – Business Customer Division, Southern California Edison

Bob Gunn, Founder, Seinergy LLC

Richard Lorenz, Partner, Cable Huston

Matt McGregor, Strategic Account Advisor – Cannabis Operations, Sacramento Municipal Utility District (SMUD)

John Morris, Vice President – Market Development, D+R International

Jacob Policzer, Director of Science and Strategy, The Cannabis Conservancy

Saman Razani, Founding Partner/COO, Lost Horse Supply

Derek Smith, Executive Director, Resource Innovation Institute (RII)

John Arthur Wilson, Stakeholder Solutions Manager – Lighting Design Lab, City of Seattle

Hyatt Regency Orange County

11999 Harbor Blvd

Garden Grove, CA 92840

Reserve your room:

please call 1-714-750-1234

Click here to book online

Room Block Reserved For:

Nights of November 3 – 4, 2019

Room rate through EUCI:

$159.00 single or double plus applicable taxes
Make your reservations prior to October 14, 2019.

REGISTER NOW FOR THIS EVENT:

The Cannabis Industry Energy Challenge

November 4-5, 2019 | Anaheim, CA

Buy 4 in-person seats and only pay for 3! For this event every fourth in-person attendee is free!

Your registration may be transferred to a member of your organization up to 24 hours in advance of the event. Cancellations must be received on or before October 04, 2019 in order to be refunded and will be subject to a US $195.00 processing fee per registrant. No refunds will be made after this date. Cancellations received after this date will create a credit of the tuition (less processing fee) good toward any other EUCI event. This credit will be good for six months from the cancellation date. In the event of non-attendance, all registration fees will be forfeited. In case of conference cancellation, EUCIs liability is limited to refund of the event registration fee only. For more information regarding administrative policies, such as complaints and refunds, please contact our offices at 303-770-8800