Leadership Development for Water Sector Utilities

Leadership Development for Water Sector Utilities

August 23-24, 2022 | Online :: Central Time

Nearly 40% of water utility staff is expected to retire over the next decade. Whether you are looking to train incoming staff to take on new leadership roles or you are an experienced leader looking to sharpen your skills, this course will leave you with a better understanding of your leadership style through a series of hands-on self-assessment exercises and will give new ideas on how you can promote your team to take ownership of their roles.

Leadership Development for Water Sector Utilities will help attendees to understand key characteristics of an effective utility leader, how to assess leadership styles against organizational culture, discuss the interpersonal skills needed to lead your team, and will define the core responsibilities of a water utility leader considering current industry challenges and trends.

Learning Objectives

  1. Identify and utilize mental models and mindsets as they apply to effective utility management
  2. Identify key leadership styles as they pertain to the 10 Key Attributes of Effective Utility Management
  3. Comprehend and utilize self-assessment of personality and identification of personal leadership style and recognize the impact on organizational culture
  4. Build a framework for sustainable water workforce of the future
  5. Utilize competency models to aid in employee development, coaching and recruitment
  6. Create and manage organizational performance



Tuesday, August 23, 2022 : Central Time

8:45 – 9:00 a.m.
Log In and Welcome

12:00 – 12:30 p.m.
Lunch Break

9:00 a.m. – 4:00 p.m.
Course Timing


Welcome, Course Overview & Expectations

  • Introductions

Mental Models & Mindsets

  • Understanding our mindsets and perspective
  • How do they impact the utility?

What Makes for an Effective Water Sector Leader?

  • Water Sector issues and challenges
  • Small-group activity: Create a visual portrait of a leader
  • Debrief: What did you identify as crucial characteristics of effective leaders? Evaluate yourself against this set of characteristics. What role does an effective leader play for the team, the department, the utility? Why do our clients depend upon effective leadership?

Introduction to Water Sector Leadership Styles

  • Organizational Culture and organizational alignment
  • Leadership Development Filters
  • Discussion of different Water Sector leadership styles
  • Identifying personal leadership styles
  • Discuss concepts of alignment & balance
  • What does this mean for a utility sustainability?

Self-Awareness (the foundation of effective leadership)

  • Temperament Sorter
    • In-class activities to illustrate different personality styles. What impact does your personality style have on your team? What are your strengths? What personality characteristics may create friction for you and your team?
  • Understanding Our Impact on Others: Perception
    • Large-group de-brief


Wednesday, August 24, 2022 : Central Time

8:45 – 9:00 a.m.
Log In and Welcome

12:00 – 12:30 p.m.
Lunch Break

9:00 a.m. – 4:00 p.m.
Course Timing


Discussion of Leadership Styles


Core Responsibilities of Utility Leader

  • Four important questions for a leader
  • The importance of feedback

The Personal Side of Leadership

  • Communication stoppers
  • Self accountability
  • Principals of balance

Introduction to Competency Modeling and Leadership Effectiveness Analysis (a utility’s experience)


Competency Models and Leadership Selection


Performance Coaching

  • Building commitment through performance coaching
    • The importance of delegation (based on “The One Minute Manager Meets the Monkey”)
      • Understanding “monkeys”
      • The purpose of managing “monkeys” (Or, why time should be on your side)
      • Know a monkey when you see one
      • Giving back monkeys
    • Giving feedback & communicating with staff
      • The importance of feedback
      • What works and what doesn’t with feedback
  • Basic reasons for performance problems

Closing Discussion


Cindy Goodburn, Goodburn Consulting

Cindy is focused on building the water workforce of the future. Over 30 years’ experience in leadership and management positions, strategic planning, with an emphasis on business solutions, workforce development, asset management, project management, and budgeting. Recognized as an industry expert in workforce planning and leadership development, development of knowledge management and transfer programs, integrated information system development and ‘Effective Utilities Management (EUM).

Richard Gerstberger, President and Principal Consultant with TAP Resource Development Group, Inc.

Richard Gerstberger is President and Principal Consultant with TAP Resource Development Group, Inc.. After graduating from Arizona State University with a degree in Civil Engineering, Richard began his professional career designing and managing the construction of local government and utility projects. He then moved to the public side where he has served as Utility Engineering Manager, Assistant Public Works Director, Director of Utility Operations, and Public Works Director. As Public Works Director, Richard’s responsibilities included a broad range of municipal services along with the city’s water, wastewater and electric utilities. After receiving an MBA from Colorado State University he taught management and organizational development at the university level; followed by working as a program manager for the AWWA Research Foundation. In 1994 Richard began his management consulting career. All together he has over 35 years of professional experience with utility and government organizations.

Richard has designed and implemented strategic planning, organizational assessments, leadership and employee development, performance management, and coaching services for EPA, utilities, public works and other organizations from California to South Carolina, to Florida

Online Delivery

We will be using Microsoft Teams to facilitate your participation in the upcoming event. You do not need to have an existing Teams account in order to participate in the broadcast – the course will play in your browser and you will have the option of using a microphone to speak with the room and ask questions, or type any questions in via the chat window and our on-site representative will relay your question to the instructor.

  • IMPORTANT NOTE: After November 30 you will not be able to join a Teams meeting using Internet Explorer 11. Microsoft recommends downloading and installing the Teams app if possible. You may also use the Edge browser or Chrome.
  • You will receive a meeting invitation will include a link to join the meeting.
  • Separate meeting invitations will be sent for the morning and afternoon sessions of the course.
    • You will need to join the appropriate meeting at the appropriate time.
  • If you are using a microphone, please ensure that it is muted until such time as you need to ask a question.
  • The remote meeting connection will be open approximately 30 minutes before the start of the course. We encourage you to connect as early as possible in case you experience any unforeseen problems.


Please Note: This event is being conducted entirely online. All attendees will connect and attend from their computer, one connection per purchase. For details please see our FAQ

If you are unable to attend at the scheduled date and time, we make recordings available to all attendees for 7 days after the event


Leadership Development for Water Sector Utilities

August 23-24, 2022 | Online
Individual attendee(s) - $ 1395.00 each

Volume pricing also available

Individual attendee tickets can be mixed with ticket packs for complete flexibility

Pack of 5 attendees - $ 5,580.00 (20% discount)
Pack of 10 attendees - $ 9,765.00 (30% discount)
Pack of 20 attendees - $ 16,740.00 (40% discount)

Your registration may be transferred to a member of your organization up to 24 hours in advance of the event. Cancellations must be received on or before July 22, 2022 in order to be refunded and will be subject to a US $195.00 processing fee per registrant. No refunds will be made after this date. Cancellations received after this date will create a credit of the tuition (less processing fee) good toward any other EUCI event. This credit will be good for six months from the cancellation date. In the event of non-attendance, all registration fees will be forfeited. In case of conference cancellation, EUCIs liability is limited to refund of the event registration fee only. For more information regarding administrative policies, such as complaints and refunds, please contact our offices at 303-770-8800



EUCI is accredited by the International Accreditors for Continuing Education and Training (IACET) and offers IACET CEUs for its learning events that comply with the ANSI/IACET Continuing Education and Training Standard. IACET is recognized internationally as a standard development organization and accrediting body that promotes quality of continuing education and training.

EUCI is authorized by IACET to offer 1.3 CEUs for this event.

Instructional Methods

This program will use PowerPoint presentations, discussion, and interactive workbook materials for self assessment.

This course will include the following materials:

  • Keirsey Instrument
  • “The Manager Meets the Monkey” paperback book

Upon successful completion of this event, program participants interested in receiving CPE credits will receive a certificate of completion.

Course CPE Credits: 15.5
There is no prerequisite for this Course.
Program field of study: Specialized Knowledge
Program Level: Basic
Delivery Method: Group Internet Based
Advanced Preparation: None

CpeEUCI is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its web site: www.nasbaregistry.org


Who Should Attend

This course is designed for managers, supervisors, executives, and any other water sector professionals that seek to refine their leadership skills.

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