Optimizing Your Crew Dynamics: Identifying Safety Hazards and Mitigating Risks

Optimizing Your Crew Dynamics: Identifying Safety Hazards and Mitigating Risks

February 22-23, 2021 | Online :: Central Time

“Recognizing that all of us see the same hazards and risks differently was interesting and understanding how we can address those differences to reduce the risk of injury was very insightful.” –Director of Safety, Southern California Edison

“Bill is a great instructor. Full of knowledge and he is able to convey his point in an easy to understand manner. I really enjoyed the interactive format as well.” – Harlan Electric

The electric utility industry has focused on training all workers in the details and proficiency of the skill set. Apprentices become Journeymen, Journeymen become Foremen, Foremen become Supervisors. However, there is little training on leadership and the inherent risks natural to humans. The subject matter in this course provides information that can be recognized later to allow the individual to see patterns that are forming and therefore prevent hazard and risk.

Through this course, attendees will investigate and assess current safety practices regarding insight and human inherent limitations, as well as determine the efficacy of the current status of job briefings and prepare a strategy for safety differently. They will gain a deeper understanding of how humans think and how to mitigate risk, as well as the model behaviors that are more likely to make a difference in the workplace. This program will explore current “norms’ and behaviors for job-briefs and accident investigations in the Electric Utility Industry. It will also cover hazards associated with the job, job briefs and job brief discussions, work procedures involved, special precautions, energy-source controls, and personal protective equipment requirements.

Learning Outcomes 

  • Discuss the dangerous drivers of human behavior in the utility industry and identify “blind spots”
  • View accident and incident investigations differently, avoiding confirmation bias, and outcome bias
  • Contrast suppressing errors with promoting insight and providing pathways to worker engagement
  • Review the “Activation Phenomenon” and how to recognize human engagement
  • Establish critical events or critical path events and create a job brief environment that produces the best opportunity for insight to these events
  • Identify teaching styles that create engagement (command task, reciprocal arrangement, guided discovery, and problem solving)
  • Assess how to make “connections” by asking questions instead of “telling”
  • Identify facts of brain physiology and how environment, stress, sleep, workload, and social interaction affect our decisions



EUCI is accredited by the International Accreditors for Continuing Education and Training (IACET) and offers IACET CEUs for its learning events that comply with the ANSI/IACET Continuing Education and Training Standard. IACET is recognized internationally as a standard development organization and accrediting body that promotes quality of continuing education and training.

EUCI is authorized by IACET to offer 0.9 CEUs for this event.

Requirements for Successful Completion of Program 

Participants must log in each day and be in attendance for the entirety of the course to be eligible for continuing education credit.

Instructional Methods

PowerPoint presentations, interactive group exercise, and group discussion will be used during this course. 

Who Should Attend 

This workshop will be beneficial for improved leadership skills as a Safety Professional, Manager, and Supervisor of Utility crews, as well as improve safety and communication for foreman, and utility workers.


Monday, February 22, 2021 : Central Time

8:45 – 9:00 a.m. :: Log In and Welcome

9:00 a.m. – 4:30 p.m. :: Course Timing

11:30 a.m. – 12:15 p.m. :: Lunch Break

9:00 – 9:30 a.m. :: Introductions and Beliefs

  • Introductions
  • Apple Video
  • Core Beliefs

9:30 – 10:30 a.m. :: Job Brief Scenario Exercise (Pre-Distributed Details)

  • Understanding OSHA 1926.952b
    • Hazards associated with the job
    • Work procedures involved
    • Special precautions
    • Energy-source controls
    • Personal protective equipment requirements
  • Create Job Brief Scenario Using and Abiding by OSHA Requirements
  • Discuss
    • Engagement
    • Crew relationship roles
    • Effects of rumination, aggravation, and contempt
    • Leadership Styles

10:30 – 11:30 a.m. :: The Brain and Heuristic Traps

  • Priming and Anchoring
  • The Renshaw Cow
  • Einstein: Hollow Mask Illusion
  • Inattentional Blindness
  • Trust: Oxytocin
  • Skill: Myelin

Practical Drift, Critical Path, and Activation Phenomenon

  • Practical Drift
  • Critical Path
  • Activation Phenomenon
    • What to know and when to know it
    • Speaking up
    • Mind mapping
    • Engagement
    • Questions vs. “Telling”

11:30 a.m. – 12:15 p.m. :: Lunch Break

12:15 – 1:00 p.m. :: What is your Leadership Style?

  • Fundamentals of Attribution Error in Electric Utility Industry
  • Leadership
    • Command
    • Task
    • Reciprocal
    • Guided discovery
    • Problem solving
  • Discussion Around Job Brief Exercise

1:00 – 2:00 p.m. :: Review of Job Brief Exercise

2:00 – 3:00 p.m. :: Accident Investigations (Group Exercise)

  • Mann Gulch Exercise: Wagner Dodge
  • Report Findings
    • What is the cause and lesson learned?
    • Does the investigation identify “cause” of behavior, complacency, or loss of concentration?

3:00 – 4:00 p.m. :: LCAF Review of Actual Job Briefs

4:00 – 4:30 p.m. :: Accident Investigations (Examples from Students)

  • Outcome Bias
  • Root Cause

Tuesday, February 23, 2021 : Central Time

8:45 – 9:00 a.m. :: Log In

9:00 a.m. – 12:00 p.m. :: Course Timing 

9:00 – 10:00 a.m. :: Review of previous Day Key Points Using Literature Reference

  • Daniel Kahneman: “Thinking Fast and Slow”
    • Brain system 1 and system 2
  • Gary Klein: “Seeing What Others Don’t”
    • Review how insights happen
  • John Bargh: “Before You Know It”
    • Unconscious vs conscious
  • Harvard Business Review: Paul Zak, “The Neuroscience of Trust”
  • Mastery: 10,000 Hours

10:00 – 11:00 a.m. :: Review of Properties of Human Engagement

  • Crew Dynamics
  • Working Memory
  • Intuition
  • Insight
  • Collaboration
  • Connecting

11:00 a.m. – 12:00 p.m. :: Questions and Group Discussion 


Bill Martin, Northline Utilities / Northeast Live Line

Bill has over 40 years in the electric utility business, including positions as Safety Director, Area Manager, Line Mechanic Hot Stick/Foreman, and Certified Utility Safety Professional. He has had success in steering cultures from the front end instead of reacting to the consequences of the back end, which he centers on providing strategies to achieve better results through better understanding of what drives our decisions.

Online Delivery

We will be using Microsoft Teams to facilitate your participation in the upcoming event. You do not need to have an existing Teams account in order to participate in the broadcast – the course will play in your browser and you will have the option of using a microphone to speak with the room and ask questions, or type any questions in via the chat window and our on-site representative will relay your question to the instructor.

  • You will receive a meeting invitation will include a link to join the meeting.
  • Separate meeting invitations will be sent for the morning and afternoon sessions of the course.
    • You will need to join the appropriate meeting at the appropriate time. 
  • If you are using a microphone, please ensure that it is muted until such time as you need to ask a question.
  • The remote meeting connection will be open approximately 30 minutes before the start of the course. We encourage you to connect as early as possible in case you experience any unforeseen problems.



Optimizing Your Crew Dynamics: Identifying Safety Hazards and Mitigating Risks

February 22-23, 2021 | Online
Individual attendee(s) - $ 1195.00 each

Buy 4 in-person seats and only pay for 3! For this event every fourth in-person attendee is free!

Your registration may be transferred to a member of your organization up to 24 hours in advance of the event. Cancellations must be received on or before January 22, 2021 in order to be refunded and will be subject to a US $195.00 processing fee per registrant. No refunds will be made after this date. Cancellations received after this date will create a credit of the tuition (less processing fee) good toward any other EUCI event. This credit will be good for six months from the cancellation date. In the event of non-attendance, all registration fees will be forfeited. In case of conference cancellation, EUCIs liability is limited to refund of the event registration fee only. For more information regarding administrative policies, such as complaints and refunds, please contact our offices at 303-770-8800

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