Q: How can I request a receipt for my purchase?
A: You may email [email protected] to request a copy of your receipt.
Receipts are generally sent within 24 hours of purchase or, in the case of payment by check or invoice, when payment is received.
Q: Is there a dress code for live events?
A: We encourage business casual dress at our events.
Q: Is my hotel reservation included with my purchase?
A: No, the hotel price is not included in your purchase price. EUCI does not make hotel reservations on behalf of conference attendees. We do provide a discounted block of rooms at the host hotel. Full hotel details, including reservation phone number and pricing, are available on the ‘Location’ tab of all of our conference/courses web pages.
Q: Am I able to participate in live events remotely, i.e. teleconferencing?
A: We are able to provide teleconferencing connections to paid attendees that are unable to travel. This is done on a case-by-case basis and may not always be available. Some instructors and speakers may not allow us to broadcast their material for legal reasons and some venues we host events in may not have the required infrastructure to provide for a good teleconference experience. Please contact [email protected] to inquire as to the availability of teleconferencing.
Q: What software do I need to remotely attend an event?
A: We use Microsoft Teams as our platform for remote connections. You do not need to have a Teams account in order to participate remotely. You may join the meeting through your web browser or by downloading and installing the Teams app – https://products.office.com/en-us/microsoft-teams/download-app. If you join through your browser no additional plugins are needed.
Q: Am I able to interact and ask questions when participating remotely?
A: Yes! Our classes are designed to be interactive and engaging. For the best experience please enable your camera and microphone on your computer. If you do not have a camera and microphone on your computer you can still engage the class by typing a question into the chat box – typed questions will be relayed to the instructor by our on-site representative.
Q: What if I have a team that needs to view the online training? Do you offer a discount for multiple connections?
A: For select events we do offer what we call “Unlimited Remote Connections”. This is a single flat rate that you can pay and which allows you to connect as many individuals in your company as you like, or a conference or training room with multiple attendees viewing at once.
Q: Is it really “unlimited”?
A: Our software does have practical limitations for the number of participants that it can hold. For this reason we have to cap attendance at 10,000 which we feel will be sufficient for most companies.
Q: How do I give access to my employees under this plan?
A: After purchase you will be connected with an EUCI representative who will assist you in putting your team together. As your users need access simply contact your EUCI representative, provide them with the name and email address of your desired attendee and we will create and send them an invitation with a link to join the training.
Q: I never got my login instructions. Who should I contact?
A: Please check your ‘Junk’ email folder to make sure they did not get accidentally quarantined.
You may contact Zach Freysinger at [email protected] to request a new copy of your login instructions. Remember, login instructions will be sent to the email you use to register for the web conference.
Login instructions are sent to participants a total of three times: once immediately upon registering, once 1 week before the start of the web conference, and again the day before the web conference.
Q: What do I need to connect to the web conference?
A: All you need to participate in one of our web conferences is a high speed internet connection (DSL or higher), an internet browser (IE7 or higher, Firefox, Safari, Opera, or Chrome), and Adobe Flash. The audio portion of the web conference will be broadcast through your computer’s speakers, but you may alternately dial into the audio portion through your telephone. Some security settings on your network may interfere with your ability to participate in a web conference; if you would like to test your ability to participate, you may do so here:https://admin.acrobat.com/common/help/en/support/meeting_test.htm
Q: I am unable to login to the web conference. What should I do?
A: First, ensure that your computer meets the requirements above, and that you have successfully accessed our test meeting room (link is above). Disable any pop-up blocker that may be running on your internet browser. If are unsure how to do this or are prevented from doing so by your company’s security policy, you may try holding the ‘CTRL’ key on your keyboard while clicking on the link to enter the web conference room. If you are able to, change your security setting to ‘Medium’. In Internet Explorer, this is done by clicking on ‘Tools’, then ‘Internet Options’ and selecting the ‘Privacy’ tab. Make sure the slider is set no higher than ‘Medium’ and then re-start your browser.
If you are still unable to login after these trouble shooting steps, please call our offices at 303-770-8800 for support.
Please also note that all registered attendees of a web conference will receive a link to the recorded archive of the web conference one week after the completion of the event. This ensures that even if you log in late you will still receive the full information that you have paid for.
Q: How do I know if the program that I am attending is CEU, CLE or CPE eligible?
A: If a program is eligible for CEU, CLE or CPE credit, it will be listed on the conference brochure. If you are not sure, or have any questions, please email [email protected]
Q: How do I request CEU, CLE, or CPE Credit?
A: Please email [email protected] to request your credits. Please allow two (2) weeks to receive your certificate/letter. Your certificate/letter will be emailed to you.
Q: Are web conferences eligible for credits?
A: At this time, only live events are eligible for CPE credit. Web conferences are eligible for CLE and CEUs.
Q: If a brochure does not state CEU, CPE, or CLE credit, does that mean it is not eligible?
A: No. If you need a specific type of credit that is not listed, please email [email protected] and we will let you know if the event qualifies for credit.
Q: How does a program get approved for CLE credits?
A: EUCI only applies to the State of Colorado Supreme Court Board of Continuing Legal and Continuing Education upon request. If you need CLE credits, please let us know prior to the event as the State of Colorado does not accept applications for credits after the event is over.
Q: Does EUCI apply to other states for CLE?
A: No, at this time EUCI only applies to the State of Colorado. We can assist you in providing information to complete applications for other states. Please email [email protected] if you need any assistance.