FAQ

LIVE EVENTS

Q: How can I request a receipt for my purchase?

A: You may email conferences@euci.com to request a copy of your receipt.

Receipts are generally sent within 24 hours of purchase or, in the case of payment by check or invoice, when payment is received.

Q: Is there a dress code for live events?

A: We encourage business casual dress at our events.

Q: Is my hotel reservation included with my purchase?

A: No, the hotel price is not included in your purchase price. EUCI does not make hotel reservations on behalf of conference attendees. We do provide a discounted block of rooms at the host hotel. Full hotel details, including reservation phone number and pricing, are available on the ‘Location’ tab of all of our conference/courses web pages.

WEB CONFERENCES

Q: I never got my login instructions. Who should I contact?

A: Please check your ‘Junk’ email folder to make sure they did not get accidentally quarantined.

You may contact Zach Freysinger at zfreysinger@euci.com to request a new copy of your login instructions. Remember, login instructions will be sent to the email you use to register for the web conference.

Login instructions are sent to participants a total of three times: once immediately upon registering, once 1 week before the start of the web conference, and again the day before the web conference.

Q: What do I need to connect to the web conference?

A: All you need to participate in one of our web conferences is a high speed internet connection (DSL or higher), an internet browser (IE7 or higher, Firefox, Safari, Opera, or Chrome), and Adobe Flash. The audio portion of the web conference will be broadcast through your computer’s speakers, but you may alternately dial into the audio portion through your telephone. Some security settings on your network may interfere with your ability to participate in a web conference; if you would like to test your ability to participate, you may do so here:https://admin.acrobat.com/common/help/en/support/meeting_test.htm

Q: I am unable to login to the web conference. What should I do?

A: First, ensure that your computer meets the requirements above, and that you have successfully accessed our test meeting room (link is above). Disable any pop-up blocker that may be running on your internet browser. If are unsure how to do this or are prevented from doing so by your company’s security policy, you may try holding the ‘CTRL’ key on your keyboard while clicking on the link to enter the web conference room. If you are able to, change your security setting to ‘Medium’. In Internet Explorer, this is done by clicking on ‘Tools’, then ‘Internet Options’ and selecting the ‘Privacy’ tab. Make sure the slider is set no higher than ‘Medium’ and then re-start your browser.

If you are still unable to login after these trouble shooting steps, please call our offices at 303-770-8800 for support.

Please also note that all registered attendees of a web conference will receive a link to the recorded archive of the web conference one week after the completion of the event. This ensures that even if you log in late you will still receive the full information that you have paid for.

CONTINUING EDUCATION CREDITS

Q: How do I know if the program that I am attending is CEU, CLE or CPE eligible?

A: If a program is eligible for CEU, CLE or CPE credit, it will be listed on the conference brochure.  If you are not sure, or have any questions, please email credits@euci.com

Q: How do I request CEU, CLE, or CPE Credit?

A: Please email credits@euci.com to request your credits.  Please allow two (2) weeks to receive your certificate/letter.  Your certificate/letter will be emailed to you.

Q: Are web conferences eligible for credits?

A: At this time, only live events are eligible for CPE credit.  Web conferences are eligible for CLE and CEUs.

Q: If a brochure does not state CEU, CPE, or CLE credit, does that mean it is not eligible?

A: No.  If you need a specific type of credit that is not listed, please email credits@euci.com and we will let you know if the event qualifies for credit.

Q: How does a program get approved for CLE credits?

A: EUCI only applies to the State of Colorado Supreme Court Board of Continuing Legal and Continuing Education upon request.  If you need CLE credits, please let us know prior to the event as the State of Colorado does not accept applications for credits after the event is over.

Q: Does EUCI apply to other states for CLE?

A: No, at this time EUCI only applies to the State of Colorado.  We can assist you in providing information to complete applications for other states.  Please email credits@euci.com if you need any assistance.