Avoiding High-Dollar Consequences for Utilities: TCPA Compliance
November 14-15, 2016 | Denver, CO
Similar to other industries (banking, healthcare, etc.), the energy industry views automated telephone calls and text messages as a current means of communication for a variety of reasons, such as notifying customers of energy-saving programs, unpaid balances, alternative billing arrangements or unplanned service outages. However, before utilizing automated calls or text messages, utilities need to be cognizant of the laws and regulations controlling their use.
For example, the Telephone Consumer Protection Act (TCPA) and the Federal Communications Commission’s (FCC) TCPA rules impose significant restrictions on automated calls and text messages, including those sent by utilities. With high-dollar consequences and unique challenges for the energy industry, utilities need to have strong compliance procedures in place for communicating with customers. Even a seemingly innocuous and well-intentioned text message can have very expensive ramifications.
The moment of clarity for utilities was the 2013 class action lawsuit for $100 million, Grant v. Commonwealth Edison Co., over a simple text entitled “You are now subscribed to ComEd outage alerts . . .” Although that case settled for $5 million, plaintiffs are continuing to pursue individual and class action TCPA lawsuits. It is clearly big business, with TCPA litigation growing by 560% between 2010 and 2014.
At EUCI’s “TCPA Compliance Conference,” attendees will hear from utilities, legal professionals, industry experts, and researchers as they share ideas and solutions for utility compliance, as well as the challenges on the horizon. This event will provide the opportunity for utility counsel, credit, communications, and customer service professionals to learn the key compliance tools and operational practices to help avoid multi-million dollar TCPA lawsuits.
- Review what utilities need to know and implement in order to be TCPA compliant
- Discuss programs and processes that enable utilities to avoid lawsuits
- Explain details about the 2015 FCC TCPA decision and the recent utility sector ruling
- Discuss consent management, verifying phone ownership, the FCC’s risk mitigation suggestions and additional factors that utilities need to consider
- Explain how compliance can ameliorate the outage communication process
EUCI has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET). In obtaining this accreditation, EUCI has demonstrated that it complies with the ANSI/IACET Standard which is recognized internationally as a standard of good practice. As a result of their Authorized Provider status, EUCI is authorized to offer IACET CEUs for its programs that qualify under the ANSI/IACET Standard.
EUCI is authorized by IACET to offer 1.0 CEUs for this event.
Requirements for Successful Completion of Program
Participants must sign in/out each day and be in attendance for the entirety of the conference to be eligible for continuing education credit.
This program will include case studies, panel discussions and PowerPoint presentations.
Monday, November 14, 2016
8:00 – 8:30 a.m. :: Registration & Continental Breakfast
8:30 – 8:45 a.m. :: Opening Remarks
10:30 – 11:00 a.m. :: Networking Break
12:15 – 1:15 p.m. :: Group Luncheon
4:45 – 5:45 p.m. :: Networking Reception
Tuesday, November 15, 2016
8:00 – 8:30 a.m. :: Continental Breakfast
10:00 – 10:30 a.m. :: Networking Break
12:00 p.m. :: Conference adjourns
Traci Braun, Associate General Counsel, Exelon
Mark W. Brennan, Partner, Hogan Lovells US, LLP
Chris Clark, Director of Risk and Compliance, Neustar
Jeffrey Daigle, Senior Research Analyst- Customer Experience Practice, E Source
Aryeh Fishman, Associate General Counsel, Edison Electric Institute, EEI
Giff Gfroerer, Regional Mobile Director , i2SMS
Rob Gilpin, National Sales Director, Kubra
Steven Kusic, CEO, National Recovery Agency
Jay Malin, Founder & Managing Director, AGENT511
Nick Pascale, Assistant General Counsel, National Rural Electric Cooperative Assoc., NRECA
Colleen Rose, Senior Product Manager, Experian
Andrea Stone, Attorney, Pinnacle West, Arizona Public Service
Amy M. Watson, Attorney, Intermountain Rural Electric Association, IREA
Lisa Willis, Lead Compliance Analyst , AT&T
Hilton Garden Inn – Denver Tech Center
7675 E. Union Ave.
Denver, CO 80237
To reserve your room, please call 1-303-770-4200 or book online here.
Please indicate that you are with the EUCI group to receive the group rate.
The room rate is $159.00 single or double plus applicable taxes.
Room Block Dates:
A room block has been reserved for the nights of November 13 – 14, 2016.
Rate Available Until:
Make your reservations prior to October 23, 2016. There are a limited number of rooms available at the conference rate. Please make your reservations early.
|Proceedings package||US $ 295.00|