Introduction to Human Performance Improvement for Utilities
September 9, 2019 | Seattle, WA
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Human Performance Improvement for Leaders, September 10-11, 2019 in Seattle, WA
The average American company wastes $637 per year per employee on human errors. Due to the nature of the work we do and the service we provide, the cost of human error in the electric utility industry is much higher. After deploying a robust Human Performance Improvement effort, companies typically see more than a 40% decrease in human errors and the costs associated with them. This course will give you the information you need to start down that path.
Human Performance Improvement (HPI) enables us to work safer and more reliably.
“To err is human…,” but does human fallibility doom us to failing over and over again? “Human error” is often attributed as the cause of events, whether we are talking about injuries, equipment damage, unit trips, environmental releases, etc. This leaves everyone wondering, “How can we reduce events caused by human fallibility?” For too long, there hasn’t been a good answer to that question.
HPI is the application of principles and techniques specifically designed to reduce organizational events at all levels of the organization. This course will give you the information you need begin practicing and leading HPI in your facility.
It is strongly recommended that anyone planning to take the Human Performance Improvement for Leaders Course on June 3-4 take this one first, as it lays a necessary groundwork for that material
This course enables the participants to reduce events caused by human and system error by:
- Exploring how and why people make mistakes, choose at-risk behaviors, and violate rules
- Equipping participants with a robust set of error-reduction tools proven to reduce human error
- Developing an understanding of the principles of learning from events, the barriers to learning from events, and a proven philosophy for improving
This a very interactive and experiential course, achieving the learning outcomes through simulations and case studies rather than just lecture. It is fast-paced and fun.
EUCI has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET). In obtaining this accreditation, EUCI has demonstrated that it complies with the ANSI/IACET Standard which is recognized internationally as a standard of good practice. As a result of their Authorized Provider status, EUCI is authorized to offer IACET CEUs for its programs that qualify under the ANSI/IACET Standard.
EUCI is authorized by IACET to offer 0.8 CEUs for this event.
Requirements for Successful Completion of Program
Participants must sign in/out each day and be in attendance for the entirety of the course to be eligible for continuing education credit.
Instructional methods include a combination of dynamic learning activities, powerpoint slides, and case studies
Monday, September 9, 2019
8:00 – 8:30 a.m. :: Registration and Continental Breakfast
8:30 a.m. – 5:00 p.m. :: Course Timing
12:00 – 1:00 p.m. :: Group Luncheon
Overview of Human Performance Improvement
- Benefits of Implementing HPI: Safety, Reliability, Cost Reductions, Engagement, etc…
- Defining and Refining the Scope of HPI
- Review of HPI History, including Application in Electric Utilities
- Principles of HPI and Exploration of Human Fallibility
- Performance Modes & Error Modes
- Error Precursors
- Human Error Traps, their Triggers, and the Tools for Reducing Error
Philosophy of Event Learning
- How our Response to Failure Leads to More Failure
- Blame Cycles
- Biases that Hinder Learning: Hindsight Bias, Better-than-Average Bias, Severity Bias, Confirmation Bias, Pattern-Matching Bias, and Fundamental Attribution Error
- The Shortcoming of Newtonian Cause-and-Effect Analyses in Organizational Errors
- Revising our Response to Failure to Negate the Blame Cycles and Biases
- Creating Real Accountability
Error-Reduction Tools Workshop
Human Error Traps, their Triggers, and the Tools for Reducing Error
- Dynamic Learning Activity: Buzzard Repellant Dispersal Device Repair – Teaching and Reinforcing:
- Phonetic Alphabet
- 3-Way Communication
- Pre-Job Brief
- Procedure Use & Adherence
- Peer Check
- Stop (and Get Help) When Unsure
- Post-Job Review
Wes Havard / Principal Consultant of Operational Excellence & Human Performance Improvement / Luminant Energy
Wes Havard is a leader of the Operational Excellence and Human Performance Improvement activities at the largest generator of electricity in Texas. He works out of the Martin Lake Steam Electric Station with 3 850MW/hr units. His experience includes Continuous Improvement, Operations Management, Cause Analysis, OE, and HPI. He has a B.S. in Business Management and is completing his Ph.D. in Industrial and Organizational Psychology.
Hilton Garden Inn Seattle Downtown
1821 Boren Avenue
Seattle, WA 98101
Reserve your room:
please call 1-206-467-7770
Room Block Reserved For:
Nights of September 8 – 10, 2019
Room rate through EUCI:
$229.00 single or double plus applicable taxes
Make your reservations prior to August 19, 2019.