Introduction to Human Performance Improvement for Utilities

Introduction to Human Performance Improvement for Utilities

September 9, 2019 | Seattle, WA

If this event is of interest you may also be interested in this related event

Human Performance Improvement for Leaders, September 10-11, 2019 in Seattle, WA

The average American company wastes $637 per year per employee on human errors. Due to the nature of the work we do and the service we provide, the cost of human error in the electric utility industry is much higher. After deploying a robust Human Performance Improvement effort, companies typically see more than a 40% decrease in human errors and the costs associated with them. This course will give you the information you need to start down that path.

Human Performance Improvement (HPI) enables us to work safer and more reliably.

“To err is human…,” but does human fallibility doom us to failing over and over again? “Human error” is often attributed as the cause of events, whether we are talking about injuries, equipment damage, unit trips, environmental releases, etc. This leaves everyone wondering, “How can we reduce events caused by human fallibility?” For too long, there hasn’t been a good answer to that question.

HPI is the application of principles and techniques specifically designed to reduce organizational events at all levels of the organization. This course will give you the information you need begin practicing and leading HPI in your facility.

It is strongly recommended that anyone planning to take the Human Performance Improvement for Leaders Course on June 3-4 take this one first, as it lays a necessary groundwork for that material

Learning Outcomes

This course enables the participants to reduce events caused by human and system error by:

  1. Exploring how and why people make mistakes, choose at-risk behaviors, and violate rules
  2. Equipping participants with a robust set of error-reduction tools proven to reduce human error
  3. Developing an understanding of the principles of learning from events, the barriers to learning from events, and a proven philosophy for improving

This a very interactive and experiential course, achieving the learning outcomes through simulations and case studies rather than just lecture. It is fast-paced and fun.



EUCI is accredited by the International Accreditors for Continuing Education and Training (IACET) and offers IACET CEUs for its learning events that comply with the ANSI/IACET Continuing Education and Training Standard. IACET is recognized internationally as a standard development organization and accrediting body that promotes quality of continuing education and training.

EUCI is authorized by IACET to offer 0.8 CEUs for this event.


Requirements for Successful Completion of Program

Participants must sign in/out each day and be in attendance for the entirety of the course to be eligible for continuing education credit.

Instructional Methods

Instructional methods include a combination of dynamic learning activities, powerpoint slides, and case studies


Monday, September 9, 2019

8:00 – 8:30 a.m. :: Registration and Continental Breakfast

8:30 a.m. – 5:00 p.m. :: Course Timing

12:00 – 1:00 p.m. :: Group Luncheon

Overview of Human Performance Improvement                                                      

  • Benefits of Implementing HPI: Safety, Reliability, Cost Reductions, Engagement, etc…
  • Defining and Refining the Scope of HPI
  • Review of HPI History, including Application in Electric Utilities
  • Principles of HPI and Exploration of Human Fallibility
  • Performance Modes & Error Modes
  • Error Precursors
  • Human Error Traps, their Triggers, and the Tools for Reducing Error

Philosophy of Event Learning

  • How our Response to Failure Leads to More Failure
    • Blame Cycles
    • Biases that Hinder Learning: Hindsight Bias, Better-than-Average Bias, Severity Bias, Confirmation Bias, Pattern-Matching Bias, and Fundamental Attribution Error
  • The Shortcoming of Newtonian Cause-and-Effect Analyses in Organizational Errors
  • Revising our Response to Failure to Negate the Blame Cycles and Biases
  • Creating Real Accountability

Error-Reduction Tools Workshop

Human Error Traps, their Triggers, and the Tools for Reducing Error

  • Dynamic Learning Activity: Buzzard Repellant Dispersal Device Repair – Teaching and Reinforcing:
    • Phonetic Alphabet
    • 3-Way Communication
    • Pre-Job Brief
    • Procedure Use & Adherence
    • Place-Keeping
    • Self-Check/TV-STAR
    • Peer Check
    • Stop (and Get Help) When Unsure
    • Post-Job Review


Wes Havard / Principal Consultant of Operational Excellence & Human Performance Improvement / Luminant Energy

Wes Havard is a leader of the Operational Excellence and Human Performance Improvement activities at the largest generator of electricity in Texas. He works out of the Martin Lake Steam Electric Station with 3 850MW/hr units. His experience includes Continuous Improvement, Operations Management, Cause Analysis, OE, and HPI. He has a B.S. in Business Management and is completing his Ph.D. in Industrial and Organizational Psychology.


Hilton Garden Inn Seattle Downtown

1821 Boren Avenue

Seattle, WA 98101

Reserve your room:

please call 1-206-467-7770

Click here to book online.

Room Block Reserved For:

Nights of September 8 – 10, 2019

Room rate through EUCI:

$229.00 single or double plus applicable taxes
Make your reservations prior to August 19, 2019.


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