Electric Utility Supply Chain Fundamentals

Electric Utility Supply Chain Fundamentals

May 14-15, 2024 | Online :: Central Time

This course will offer a practical multi-faceted look at electric utility supply chain excellence through foundational concepts and what has proven to work well at utilities. Services that are delivered effectively and efficiently and how to connect with customers for mutual success will be explored as well. Additionally, solutions for utility supply chain pain points will be discussed.

Register today, through a mix of lecture and interactive discussions, participants will come away with a deeper understanding of the key ingredients to achieve excellence in the electric utility supply chain and how to reduce challenges with it.  

Learning Outcomes         

  • Review a utility supply chain excellence model
  • Engage in a discussion on maturity curves, leading practices and common pain points
  • Discuss service delivery concepts with models and methods for measuring service performance
  • Review utility supply chain key concepts of organizational design and structure
  • Decide what important performance keys for success are while including benchmarks with metrics to drive performance
  • Review and discuss some solutions for utility supply chain pain points
  • Discuss solutions for supply chain challenges
  • Assess lessons learned from case studies


    Tuesday, May 14, 2024 : Central Time

    8:45 – 9:00 a.m.
    Log In and Welcome

    12:00 – 1:00 p.m.
    Lunch Break

    9:00 a.m. – 5:00 p.m.
    Course Timing


    Utility Supply Chain Excellence Model

    • Functional Excellence
      • Functional overview
      • Maturity curves
      • Leading practices
      • Common pain points
    • Utility Supply Chain Service Excellence
      • Achieving strategic alignment with customers
      • Service delivery concepts
      • A model for service delivery
      • Centers of Expertise
      • Measuring service performance
    • Organizational Excellence
      • Overview and key concepts
      • Cultural success factors
      • Organizational design and structures
      • Staffing and talent management

    Breakout session: Solutions for Supply Chain Pain Points

    Day Review and Questions


    Wednesday, May 15, 2024 : Central Time

    8:15 – 8:30 a.m.
    Log In

    8:30 a.m. – 12:00 p.m.
    Course Timing


    Utility Supply Chain Performance Excellence

      • Overview and keys to success
      • Select industry benchmarks
      • Using metrics to drive performance
      • Gap-based business planning

    Case Studies and Solutions Pain Points

    Course Review and Final Questions


    John Francis, Partner and Supply Chain Practice Lead, ScottMadden

    John Francis is a partner within the Corporate & Shared Services practice and the Energy practice at ScottMadden. He leads the supply chain practice and has deep experience in P2P, O2C, category management, sourcing strategy, operational procurement, logistics, transportation, inventory management, and materials management. He spent 13 years at McMaster-Carr Supply Company, a multibillion-dollar industrial supply firm which ships thousands of small packages a day throughout North America. He was one of 13 corporate officers at the firm and was responsible for the functional areas of finance, human capital management, materials management, and inventory management, contact center operations, and marketing. John received a B.S. in applied mathematics and economics from Brown University.

    Online Delivery

    We will be using Microsoft Teams to facilitate your participation in the upcoming event. You do not need to have an existing Teams account in order to participate in the broadcast – the course will play in your browser and you will have the option of using a microphone to speak with the room and ask questions, or type any questions in via the chat window and our on-site representative will relay your question to the instructor.

    • Microsoft recommends downloading and installing the Teams app if possible. You may also use the Edge browser or Chrome.
    • You will receive a separate email with a unique link to a personalized landing page which will include links to join all sessions of this event.
    • If you are using a microphone, please ensure that it is muted until such time as you need to ask a question.
    • The remote meeting connection will be open approximately 30 minutes before the start of the course. We encourage you to connect as early as possible in case you experience any unforeseen problems.


    Please Note: This event is being conducted entirely online. All attendees will connect and attend from their computer, one connection per purchase. For details please see our FAQ

    If you are unable to attend at the scheduled date and time, we make recordings available to all attendees for 7 days after the event


    Electric Utility Supply Chain Fundamentals

    May 14-15, 2024 | Online
    Individual attendee(s) - $ 1195.00 each

    Volume pricing also available

    Individual attendee tickets can be mixed with ticket packs for complete flexibility

    Pack of 5 attendees - $ 4,780.00 (20% discount)
    Pack of 10 attendees - $ 8,365.00 (30% discount)
    Pack of 20 attendees - $ 14,340.00 (40% discount)

    Your registration may be transferred to a member of your organization up to 24 hours in advance of the event. Cancellations must be received on or before April 12, 2024 in order to be refunded and will be subject to a US $195.00 processing fee per registrant. No refunds will be made after this date. Cancellations received after this date will create a credit of the tuition (less processing fee) good toward any other EUCI event. This credit will be good for six months from the cancellation date. In the event of non-attendance, all registration fees will be forfeited. In case of conference cancellation, EUCIs liability is limited to refund of the event registration fee only. For more information regarding administrative policies, such as complaints and refunds, please contact our offices at 303-770-8800




    EUCI is accredited by the International Accreditors for Continuing Education and Training (IACET) and offers IACET CEUs for its learning events that comply with the ANSI/IACET Continuing Education and Training Standard. IACET is recognized internationally as a standard development organization and accrediting body that promotes quality of continuing education and training.

    EUCI is authorized by IACET to offer 1.1 CEUs for this event


    Upon successful completion of this event, program participants interested in receiving CPE credits will receive a certificate of completion.

    Course CPE Credits: 12.5
    There is no prerequisite for this Course.
    Program field of study: Specialized Knowledge
    Program Level: Basic
    Delivery Method: Group Internet Based
    Advanced Preparation: None

    CpeEUCI is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its web site: www.nasbaregistry.org


    Who Should Attend

    • Supply chain and procurement professionals
    • Supply Chain managers
    • Supply Chain contracts managers
    • Non-supply chain individuals involved with supply chain needing a better understanding of improved supply management operations and strategies

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