Distribution Reliability Fundamentals

Distribution Reliability Fundamentals

March 11, 2024 | Online :: Central Time

“Mike was great—easy to listen to.” – NETL

Mike is highly knowledgeable about electric utilities and did a great job talking about reliability.  Really appreciated his slides and knowledge.“ – Michigan Public Service Commission

The Distribution Reliability Fundamentals course will provide a comprehensive view of reliability on the distribution grid, highlighting everything from performance to national trends to the anatomy of an outage. The program will cover what causes outages, how power is restored, and the impact outages have on communities, both from residential customers to critical infrastructure.

Other topics of note include:

  • Methods and tools to calculate the value of improved performance
  • Reliability vs. resiliency
  • What a customer can do to help a utility improve performance
  • Questions customers can ask utilities
  • Traditional and new approaches to reduce the frequency and duration of outages

The program will close out by providing specific examples and proven performance improvements for every learning objective, helping attendees to obtain practical knowledge to take back to their organizations.

Learning Outcomes  

  • Review basic components of the distribution system and learn standard industry terms to define reliability (SAIFI, SAIDI, CAIDI, MAIFI)
  • Recognize why good reliability is important to a utility
  • Explore national trends in reliability performance
  • Identify common outage causes and the mitigations to reduce them
  • Discover what future changes in the industry mean for reliability
  • Discuss specific things to look for and questions to ask to improve performance


Monday, March 11, 2024 : Central Time

8:45 – 9:00 a.m.
Log In and Welcome

12:30 – 1:15 p.m.
Lunch Break

9:00 a.m. – 4:30 p.m.
Course Timing


Utility & Distribution Grid Fundamentals

  • Set a baseline of the generation, transmission, and distribution systems
    • High level of generation reliability
    • High level of transmission reliability
  • Components of the distribution system
  • Where is the demarcation line between utility and customer responsibility?

Anatomy of An Outage

  • What causes an outage?
  • How does the utility respond?
  • How does the utility measure performance?
    • IEEE 1366 and 1782

Distribution Reliability vs. Resiliency

  • Formal definitions
  • How to measure resiliency

National Trends in Distribution Reliability

  • Negative trends across categories
  • National, regional, and state performance

Improving Performance

  • Addressing the cause of outages
  • Improving how a utility responds
  • New measures of performance
    • 2022 updates to IEEE 1366 and 1782

Impacts to Customers

  • Impacts to operations
  • Critical infrastructure
  • ICE Calculator

Questions to Ask If You’re the Customer

  • Your lights are out
    • Report outages with good information
  • You have persistent outages
  • Power quality
  • Locating a new facility for high reliability


Mike Herzog, Resilient Electric Analytics, LLC

Mike Herzog, PE has almost 20 years of experience in the electric utility industry working from the utility and consultant perspective. He received his bachelor’s degree in electrical engineering from the University of Nebraska at Lincoln and MBA from Creighton University. He is professionally licensed. His experience has touched on many areas from system planning and design, operations support, and supporting customer experience.

Online Delivery

We will be using Microsoft Teams to facilitate your participation in the upcoming event. You do not need to have an existing Teams account in order to participate in the broadcast – the course will play in your browser and you will have the option of using a microphone to speak with the room and ask questions, or type any questions in via the chat window and our on-site representative will relay your question to the instructor.

  • Microsoft recommends downloading and installing the Teams app if possible. You may also use the Edge browser or Chrome.
  • You will receive a separate email with a unique link to a personalized landing page which will include links to join all sessions of this event.
  • If you are using a microphone, please ensure that it is muted until such time as you need to ask a question.
  • The remote meeting connection will be open approximately 30 minutes before the start of the course. We encourage you to connect as early as possible in case you experience any unforeseen problems.


Please Note: This event is being conducted entirely online. All attendees will connect and attend from their computer, one connection per purchase. For details please see our FAQ

If you are unable to attend at the scheduled date and time, we make recordings available to all attendees for 7 days after the event


Distribution Reliability Fundamentals

March 11, 2024 | Online
Individual attendee(s) - $ 895.00 each

Volume pricing also available

Individual attendee tickets can be mixed with ticket packs for complete flexibility

Pack of 5 attendees - $ 3,580.00 (20% discount)
Pack of 10 attendees - $ 6,265.00 (30% discount)
Pack of 20 attendees - $ 10,740.00 (40% discount)

Your registration may be transferred to a member of your organization up to 24 hours in advance of the event. Cancellations must be received on or before February 23, 2024 in order to be refunded and will be subject to a US $195.00 processing fee per registrant. No refunds will be made after this date. Cancellations received after this date will create a credit of the tuition (less processing fee) good toward any other EUCI event. This credit will be good for six months from the cancellation date. In the event of non-attendance, all registration fees will be forfeited. In case of conference cancellation, EUCIs liability is limited to refund of the event registration fee only. For more information regarding administrative policies, such as complaints and refunds, please contact our offices at 303-770-8800




EUCI is accredited by the International Accreditors for Continuing Education and Training (IACET) and offers IACET CEUs for its learning events that comply with the ANSI/IACET Continuing Education and Training Standard. IACET is recognized internationally as a standard development organization and accrediting body that promotes quality of continuing education and training.

EUCI is authorized by IACET to offer 0.7 CEUs for this event

Requirements for Successful Completion of Program

Participants must log in and be in attendance for the entirety of the course to be eligible for continuing education credit.

Instructional Methods

PowerPoint presentations, group discussions, and active participation.

Upon successful completion of this event, program participants interested in receiving CPE credits will receive a certificate of completion.

Course CPE Credits: 8.0
There is no prerequisite for this Course.
Program field of study: Specialized Knowledge
Program Level: Basic
Delivery Method: Group Internet Based
Advanced Preparation: None

CpeEUCI is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its web site: www.nasbaregistry.org


Who Should Attend

Content provided will give newcomers to the industry a perspective on the importance of reliability. Those more familiar with the industry can find new resources and tools to continually improve. Representatives of companies who depend on reliable electric power for the success of their business will get an understanding of how a utility approaches reliability and learn strategies on how to approach a utility to improve their performance.

  • Utility personnel who work in or with:
    • Engineering, analytics, or operations capacity
    • Large C&I customers
    • Strategy, process improvement, or liaison with executives
  • Operations personnel for large C&I industrial facilities
  • Data Center developers
  • Brokers who find sites for large C&I customers
  • State PUCs, local utility boards, and other rulemaking authorities