Discover the Future of Customer Support with AI Chatbots for Utilities

March 7, 2024 | Online :: Central Time

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Join us for an exciting webinar as we dive into the projected $9.3 billion AI and chatbot technology landscape. Learn how these technologies transform customer communications, boost call center efficiency, and enhance community relations in utilities. This webinar will uncover the power of chatbots as workflow engines, integrating customer interactions seamlessly, while gaining insights into cost-effective, scalable solutions that deliver significant savings and efficiency gains across departments.

Don’t miss out on this opportunity to revolutionize your customer engagement and operational efficiency. Shape the future of customer support with smart technology investment!

Who Should Attend

• Customer service
• Internet services
• E-business services
• Social media
• Web risk-management
• Contact center management
• Corporate communications
• Web designers, interactive group
• Business planning and information systems
• Strategic planning and performance management

Thursday, March 7, 2024 : 12:00 – 1:00 p.m. Central Time

 

• How chatbots can transform customer communications
• AI powered chatbots to increase call center efficiency
• Chatbots used for enhancing community relations
• How chatbots are used as workflow engines integrating customer interactions seamlessly

Paul Watkins, CX strategy, Message Broadcast

Paul is responsible for CX strategy at Message Broadcast.  He has 12 years of utility industry experience.  He came from Duke Energy where he led digital strategy and new product development.

He has served on industry advisory boards, been a guest speaker at Stanford University, and provides industry product strategy consulting.

Paul lives in Charlotte, NC with his wife, Vanessa and his two children, Seth 21 and Geneva 18.  In his spare time, he enjoys snow skiing and classic car restoration. 

We will be using Microsoft Teams to facilitate your participation in the upcoming event. You do not need to have an existing Teams account in order to participate in the broadcast – the course will play in your browser and you will have the option of using a microphone to speak with the room and ask questions, or type any questions in via the chat window and our on-site representative will relay your question to the instructor.

• Microsoft recommends downloading and installing the Teams app if possible. You may also use the Edge browser or Chrome.
• You will receive a separate email with a unique link to a personalized landing page which will include links to join all sessions of this event.
• If you are using a microphone, please ensure that it is muted until such time as you need to ask a question.
• The remote meeting connection will be open approximately 30 minutes before the start of the course. We encourage you to connect as early as possible in case you experience any unforeseen problems.

REGISTER NOW FOR THIS EVENT:

Discover the Future of Customer Support with AI Chatbots for Utilities

March 7, 2024 | Online