Introduction to Public Water Systems

Jacqueline Glover served as the Supplier Diversity Program Manager for San Gabriel Valley Water Company, with over 30 years of experience working with public water systems before retiring. Mrs. Glover has developed Public and Media Relations strategies, and has planned, budgeted, implemented, monitored and reported for a utility supplier diversity program. Mrs. Glover aided as the Public Information Officer for her water utility during her career, as well.

During her time at Park Water Company (now Liberty Utilities), Jacqueline was also a writer and editor the utility customer newsletter. She has completed FEMA Emergency Management Institute’s IS-00100.PWa, Introduction to the Incident Command System, ICS-200.a, ICS for Single Resources & Initial Action Incidents training courses. Also, Mrs. Glover has finished the Texas Engineering Extension Service and the US Department of Homeland Security’s Public Information in a Weapons of Mass Destruction Terrorism Incident training courses.

Jacqueline is the co-author of Plain Talk About Drinking Water, Fifth Edition. She is one of the 10 principal developers of the AWWA Standard Communications and Customer Relations. Mrs. Glover was the 2002-2003 Chair of the California-Nevada Section American Water Works Association (AWWA) and a past chair of the Communication & Customer Relations Committee. She is a former member of the AWWA Public Affairs Council and an AWWA QualServe Peer Reviewer. Jacqueline is also one of a selected group of professional presenters featured in the AWWA internationally broadcast and commercially produced for sale video-teleconference “Customer Service for Water Utilities: Best Practices That Work”.

Daniel Marquez is a native of Southern California, and he has been working in the public water system industry for 22 years. At the start of his career, Daniel was fortunate enough to be given the opportunity to operate a GAC facility under the license of an experienced operator. Daniel then moved to an agency in the San Gabriel Valley where he gained the experience as a journeyman operator. After that, he became a lead Water Operator for the City of La Verne, CA and later a supervisor for Rubio Cañon Land and Water Association (a small mutual in Altadena, CA). Daniel is now a Water Treatment Operator for the Los Angeles Aqueduct Filtration Plant (LAAFP) with a Letter of Agreement with the International Brotherhood of Electrical Works (IBEW Local 18) and LADWP management to facilitate safety training to the Water Section. Daniel is a seasoned water operator, both on the administrative and operational sides of the water public water industry.