Introduction to Public Water Systems

Introduction to Public Water Systems

February 21-22, 2024 | Online :: Central Time

“As someone very new to the world of water treatment and production, this seminar was just what I needed.” IT Manager, Snowmass Water & Sanitation

As we all know, water is a resource that is always needed, especially in drought-ridden areas. Public water systems ensure that our communities have safe and potable drinking water available year-round.

This course will introduce and review how water is used, protected, conveyed, and metered in our public water systems. The instructors will review the basics of water supply and demand, water distribution, drinking water treatment, regulatory and environmental compliance and more.

This thorough overview of the complete public water system will be of great value to new employees or anyone needing a comprehensive refresher.

Learning Outcomes

  • Explain basic industry terms, definitions, and calculations
  • Describe and calculate how revenue is generated and collected
  • Illustrate how water is delivered to the customer
  • Cultivate community partnerships that improve access to and availability of safe drinking water
  • Identify strategies for water treatment and protection
  • Comply with local, state, and federal regulations pertaining to public water



Wednesday, February 21, 2024 : Central Time

8:45 – 9:00 a.m.
Log In and Welcome

12:00 – 12:30 p.m.
Lunch Break

9:00 a.m. – 4:00 p.m.
Course Timing


History of Public Water Systems

  • When public systems were developed
  • Why public systems were developed
  • Water Right
    • Adjudicated
    • Prescriptive
    • Pueblo
    • Appropriative
  • Supply vs. Demand
    • Transmission
    • Conveyance
  • Sources of Supply
    • Ground
    • Ground water under the influence of surface water
    • Surface

Organizational and Legal Structure

  • Definition of a water system
  • Public
    • Water Districts
    • Water Agency
  • Mutual Water Utilities (owned by property owner)
  • Municipal Water Utilities
    • Selling to Board and Customers
  • Investor-Owned Water Company
    • Regulator relations
    • Investor relations
  • Private water wells
  • Others

Business Administration

  • Strategic Plan
    • Mission, Vision, and Values
    • Goals
    • Measures
    • Accountability
    • Transparent
  • Master Plan
    • Short term and long-term solutions
    • Partnerships with local government/utilities in cost sharing
    • Aging infrastructure

Business Operations


  • Distribution crews and field crews, resource management & support systems
  • Planned work and emergency work
  • Keep operations working during and after emergencies
  • GIS and Line Locating operations
  • Back flow prevention
  • Meter reading; meter testing, types of meters
  • Meters are the cash register for the Utility
  • Testing program administration
  • Accurate meters are a necessity for the Water Utility and Customer
  • Must have the proper meter type for the application
  • A meter testing program and meter change out program are necessary
  • Benefits of an Automated Meter Infrastructure
  • Types of devices for various applications

Operating and Capital Needs

  • Rate Increases
  • Account Receivables Management
    • Collection and Revenue
    • Percentage of collection
    • Rate of water loss


  • Primacy agencies
  • Technologies
    • GAC, microfiltration, UV, aeration, ion separation
  • Conventional
  • Direct Filtration
  • Fluoride
  • Pharmaceuticals
  • Potential Contaminants List

Customer Categories

  • Residential; Commercial; Industrial
  • Impact on the overall System
  • Rate structure

Customer Service

  • Customer assistance program
  • Public Information and Education
    • Website
    • Social Media


  • In-house and Contract work
  • Stand-by crews

Thursday, February 22, 2024 : Central Time

8:45 – 9:00 a.m.
Log In

9:00 a.m. – 12:00 p.m.
Course Timing


Community Partnership

  • Communicating with customers and other stakeholders
  • Citizens Water Academy, conveying mission
  • Community events
  • Working relationships with Environmental groups

Regulatory Requirements

  • Health and Safety
  • Importance in protecting public system

Safe Drinking Act (and its Reauthorization)

  • Consumer Confidence Report (CCR)
  • Emergency Response and Recovery Program (ERRP)
    • Emergency Operations Center
    • Crisis Communications
  • Drinking Water Regulations


Jacqueline Glover, Retired, San Gabriel Valley Water Company

Jacqueline Glover served as the Supplier Diversity Program Manager for San Gabriel Valley Water Company, with over 30 years of experience working with public water systems before retiring. Mrs. Glover has developed Public and Media Relations strategies, and has planned, budgeted, implemented, monitored and reported for a utility supplier diversity program. Mrs. Glover aided as the Public Information Officer for her water utility during her career, as well.

During her time at Park Water Company (now Liberty Utilities), Jacqueline was also a writer and editor the utility customer newsletter. She has completed FEMA Emergency Management Institute’s IS-00100.PWa, Introduction to the Incident Command System, ICS-200.a, ICS for Single Resources & Initial Action Incidents training courses. Also, Mrs. Glover has finished the Texas Engineering Extension Service and the US Department of Homeland Security’s Public Information in a Weapons of Mass Destruction Terrorism Incident training courses.

Jacqueline is the co-author of Plain Talk About Drinking Water, Fifth Edition. She is one of the 10 principal developers of the AWWA Standard Communications and Customer Relations. Mrs. Glover was the 2002-2003 Chair of the California-Nevada Section American Water Works Association (AWWA) and a past chair of the Communication & Customer Relations Committee. She is a former member of the AWWA Public Affairs Council and an AWWA QualServe Peer Reviewer. Jacqueline is also one of a selected group of professional presenters featured in the AWWA internationally broadcast and commercially produced for sale video-teleconference “Customer Service for Water Utilities: Best Practices That Work”.

Daniel Marquez, Water Treatment Operator, Los Angeles Department of Water and Power

Daniel Marquez is a native of Southern California, and he has been working in the public water system industry for 22 years. At the start of his career, Daniel was fortunate enough to be given the opportunity to operate a GAC facility under the license of an experienced operator. Daniel then moved to an agency in the San Gabriel Valley where he gained the experience as a journeyman operator. After that, he became a lead Water Operator for the City of La Verne, CA and later a supervisor for Rubio Cañon Land and Water Association (a small mutual in Altadena, CA). Daniel is now a Water Treatment Operator for the Los Angeles Aqueduct Filtration Plant (LAAFP) with a Letter of Agreement with the International Brotherhood of Electrical Works (IBEW Local 18) and LADWP management to facilitate safety training to the Water Section. Daniel is a seasoned water operator, both on the administrative and operational sides of the water public water industry.

Online Delivery

We will be using Microsoft Teams to facilitate your participation in the upcoming event. You do not need to have an existing Teams account in order to participate in the broadcast – the course will play in your browser and you will have the option of using a microphone to speak with the room and ask questions, or type any questions in via the chat window and our on-site representative will relay your question to the instructor.

  • Microsoft recommends downloading and installing the Teams app if possible. You may also use the Edge browser or Chrome.
  • You will receive a separate email with a unique link to a personalized landing page which will include links to join all sessions of this event.
  • If you are using a microphone, please ensure that it is muted until such time as you need to ask a question.
  • The remote meeting connection will be open approximately 30 minutes before the start of the course. We encourage you to connect as early as possible in case you experience any unforeseen problems.


Please Note: This event is being conducted entirely online. All attendees will connect and attend from their computer, one connection per purchase. For details please see our FAQ

If you are unable to attend at the scheduled date and time, we make recordings available to all attendees for 7 days after the event


Introduction to Public Water Systems

February 21-22, 2024 | Online
Individual attendee(s) - $ 1195.00 each

Volume pricing also available

Individual attendee tickets can be mixed with ticket packs for complete flexibility

Pack of 5 attendees - $ 4,780.00 (20% discount)
Pack of 10 attendees - $ 8,365.00 (30% discount)
Pack of 20 attendees - $ 14,340.00 (40% discount)

Your registration may be transferred to a member of your organization up to 24 hours in advance of the event. Cancellations must be received on or before January 19, 2024 in order to be refunded and will be subject to a US $195.00 processing fee per registrant. No refunds will be made after this date. Cancellations received after this date will create a credit of the tuition (less processing fee) good toward any other EUCI event. This credit will be good for six months from the cancellation date. In the event of non-attendance, all registration fees will be forfeited. In case of conference cancellation, EUCIs liability is limited to refund of the event registration fee only. For more information regarding administrative policies, such as complaints and refunds, please contact our offices at 303-770-8800




EUCI is accredited by the International Accreditors for Continuing Education and Training (IACET) and offers IACET CEUs for its learning events that comply with the ANSI/IACET Continuing Education and Training Standard. IACET is recognized internationally as a standard development organization and accrediting body that promotes quality of continuing education and training.

EUCI is authorized by IACET to offer 1.0 CEUs for this event

Requirements for Successful Completion of Program

Participants must sign in/out each day and be in attendance for the entirety of the course to be eligible for continuing education credit.

Instructional Methods

PowerPoint presentations, interactive group exercise, and group discussion will be used during this course.

Upon successful completion of this event, program participants interested in receiving CPE credits will receive a certificate of completion.

Course CPE Credits: 11.0
There is no prerequisite for this Course.
Program field of study: Specialized Knowledge
Program Level: Basic
Delivery Method: Group Internet Based
Advanced Preparation: None

CpeEUCI is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its web site:


Who Should Attend

  • New hires at public water systems
  • Water utility managers
  • Drinking water technical experts, analyst and engineers

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