|Proceedings package||US $ 295.00|
7th Annual Credit and Collections Conference for Utilities
Event Description and Agenda:
Many economists have described the current state of the Canadian economy as mediocre — it's not great, but it's better than most. Even so, this middling economic recovery continues to put increased pressure on utility companies to minimize bad debt as delinquencies and losses continue to rise. It is imperative that utilities become more strategic about how they increase their cash flow. Improving collections is a primary area that utility companies can and should focus on.
Few industries in Canada face the kind of scrutiny from customers, shareholders, regulators and other stakeholders that utility companies experience. To be successful with collections during these turbulent economic times, utilities need to have a wide array of effective systems and protocols in place: strong asset and technology management systems, as well as good human capital programs to recruit and retain skilled talent.
At EUCI's 7th Annual Credit and Collections for Utilities Conference: Canada, utility industry professionals will address important issues regarding the effective use of legal counsel to improve credit recovery. Credit and collections experts will speak on how best to leverage accounts receivable and bad debt management to improve the bottom line. Utilities will discuss the best methods to improve collections by using new technology and how to improve the customer experience. Suppliers to the industry will explore the latest strategies to improve performance in utility credit and collections.
Wednesday, April 29, 2015
8:00 - 8:30 a.m. :: Registration and Continental Breakfast
8:30 - 8:45 a.m. :: Opening Remarks
10:00 - 10:30 a.m. :: Networking Break
12:00 - 1:00 p.m. :: Group Luncheon
2:45 - 3:15 p.m. :: Networking Break
5:00 - 6:00 p.m. :: Networking Reception
Thursday, April 30, 2015
7:45 - 8:15 a.m. :: Continental Breakfast
9:45 - 10:00 a.m. :: Morning Break
10:45 - 11:00 a.m. :: Leave for FortisBC Call Centre Tour
1:00 - 1:30 p.m. :: Return to Hotel and Conference Adjourns