Fundamentals of HPI for Electric Utilities

Fundamentals of HPI for Utilities

May 20-21, 2024 | Denver, CO

“This course provides a lot of insight into ways of improving employee performance.” Supervisor, Customer Projects, Lansing Board of Water & Light

“The content was delivered at a good pace and the group interaction helped with engagement and comprehension.” Operations Manager, Invenergy

“This class will change your approach to people and incident review.” Director, Renewable O&M Strategy, Invenergy

“Was skeptical about it but am eager to try to implement in my organization.” Vice President, Renewable O&M – US, Invenergy

Human Performance Improvement, or HPI, is designed to empower individuals with essential skills and insights for effective leadership and team management. This 2-day course will kick off with the basics of HPI and then deep-dive into critical principles and practices, including counterproductivity, fallibility, organizational growth, and more. Attendees will unravel the psychology of blame, engage in dynamic reviews, and explore practical applications and implications of each core HPI principle.  

Other agenda items include but are not limited to:

  • Team innovation, dynamics, and problem solving
  • Building a Proactive Learning Team
  • Error mitigation
  • How to optimize individual and team performance and collaboration

This program promises to equip utility personnel with invaluable tools to foster a culture of continuous learning and improvement. By the end of the training, attendees will have a firm grasp on theoretical principles while also having practical insights for immediate application in their positions.

Learning Outcomes

  • Review the basics of HPI, including core beliefs, fallibility, practical applications, and more
  • Explore why blame is counterproductive and develop insights into alternative approaches
  • Discuss the psychology of failure and learn effective strategies of how to overcome it
  • Develop the necessary skills and knowledge to cultivate a Proactive Learning Team to encourage proactive collaboration and effective communication
  • Participate in an Idea Generation Session to hone creative problem-solving skills and explore techniques to stimulate innovative thinking
  • Gain insights into practical ways to enhance individual and team performance by prioritizing and optimizing brain health
  • Engage in dynamic reviews after each session to reinforce theoretical concepts and gauge how to integrate learning into practical applications


Monday, May 20, 2024 : Mountain Time

8:00 – 8:30 a.m.
Continental Breakfast

12:00 – 1:00 p.m.
Lunch Break

8:30 a.m. – 5:00 p.m.
Course Timing

Session 1: Introduction and HPI Principle # 1

  • Introductions and desired outcomes
  • What is HPI?
  • HPI core belief
  • People are fallible, and even our best people make mistakes
    • Thinking fast and slow
    • Errors in attention
    • Black Line and Blue Line
  • Dynamic review
  • Applications and implications

Session 2: HPI Principles # 2 and # 3

  • Principle # 3: Context influences behavior
    • Local rationality
    • Milgram, Zimbardo, and Ariely: predictably irrational
    • Context engineering
  • Principle # 2: Error-likely situations are predictable, manageable, and preventable
    • Performance modes
    • Traps, triggers, and tools: How, why, when, what to do, what to avoid, common pitfalls, and how to succeed
      • Stop when unsure
      • TV-STAR
      • Pre-Job brief
      • 3-Way Communication
      • Phonetic Alphabet
      • Questioning attitude
  • Dynamic review
  • Applications and implications

Tuesday, May 21, 2024 : Mountain Time

8:00 – 8:30 a.m.
Continental Breakfast

12:00 – 1:00 p.m.
Lunch Break

8:30 a.m. – 5:00 p.m.
Course Timing

Session 3: HPI Principles #4 and #5

  • Day 1 overview
  • Principle #4: Blame solves nothing; only learning yields improvement
    • Why we blame
  • Dynamic review
  • Applications and implications
  • Principle #5: Your response to failure matters
    • Psychology of failure and how to overcome it

Session 4: Proactive Learning Team, Idea Generation Session, and Brain Health

  • Proactive Learning Team
  • Idea generation session
  • Brain health
    • Sleep, nutrition, exercise, impact on cognitive function and human error
  • Dynamic review
  • Applications and implications
  • Course summary


Jeb Clay, Operational Excellence & Human Performance Improvement, Vistra

Jeb Clay is a leader of the Operational Excellence and Human Performance Improvement activities at the largest generator of electricity in Texas. His experience includes Continuous Improvement, Performance Psychology, OE, and HPI. He has provided Human Performance training to the US Army, US Intelligence Community, and US Special Operations Forces. He has an M.A in Performance Psychology and is pursuing his Psy.D. in Clinical Psychology.


EUCI Conference Center

6400 S Fiddlers Green Cir.

Greenwood Village CO, 80111

The EUCI conference center is conveniently located adjacent to the Arapahoe at Village Center Light Rail Station, allowing easy access to and from DIA, Downtown, and Local Area Attractions.

Nearby Hotels

Residence Inn by Marriott Denver Tech Center
6565 South Yosemite St.
Greenwood Village, CO 80111
485 feet from event location

Wingate by Wyndham
8000 East Peakview Ave
Greenwood Village, CO 80111
Phone: 303-626-2641
0.3 miles away

SpringHill Suites by Marriott Denver Tech Center
7900 E. Peakview Ave.
Greenwood Village, CO 80111
(303) 721-3321
0.6 miles from event location



Fundamentals of HPI for Utilities

May 20-21, 2024 | Denver, CO
Individual attendee(s) - $ 1495.00 each(early bird rate)
(price after May 03, 2024 is $ 1,695.00)

Buy 4 in-person seats and only pay for 3! For this event every fourth in-person attendee is free!

Your registration may be transferred to a member of your organization up to 24 hours in advance of the event. Cancellations must be received on or before April 19, 2024 in order to be refunded and will be subject to a US $195.00 processing fee per registrant. No refunds will be made after this date. Cancellations received after this date will create a credit of the tuition (less processing fee) good toward any other EUCI event. This credit will be good for six months from the cancellation date. In the event of non-attendance, all registration fees will be forfeited. In case of conference cancellation, EUCIs liability is limited to refund of the event registration fee only. For more information regarding administrative policies, such as complaints and refunds, please contact our offices at 303-770-8800




EUCI is accredited by the International Accreditors for Continuing Education and Training (IACET) and offers IACET CEUs for its learning events that comply with the ANSI/IACET Continuing Education and Training Standard. IACET is recognized internationally as a standard development organization and accrediting body that promotes quality of continuing education and training.

EUCI is authorized by IACET to offer 1.5 CEUs for this event.

Requirements for Successful Completion of Program

Participants must log in each day and be in attendance for the entirety of the course to be eligible for continuing education credit. 

Instructional Methods

The course will use a combination of case studies, classroom exercises and PowerPoint presentations

Upon successful completion of this event, program participants interested in receiving CPE credits will receive a certificate of completion.

Course CPE Credits: 18.0
There is no prerequisite for this Course.
Program field of study: Specialized Knowledge
Program Level: Basic
Delivery Method: Group Live
Advanced Preparation: None

CpeEUCI is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its web site:

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