Emergency Management for Water Systems

Emergency Management for Water Systems

May 2-3, 2023 | Online :: Central Time

“Well worth the time invested in being a part of the discussion.” Chief Integrity Officer, Great Lakes Water Authority

A clean and sufficient supply of water is a top priority in an emergency or disaster situation. Municipal and public water systems must have a system in place in case of a hurricane, flood, earthquake or other natural or even manmade disaster. Emergency Management Systems are intricate plans to preserve water systems in case of an emergency. Those plans should include implementing infrastructure resilience, emergency response protocol and engaging in mutual aid. EMS or emergency management systems can help water systems mitigate further disasters, kick-start decontamination, and communicate the details of the emergency to the community.

Register today for this vital course and be guided through:

  • developing emergency response plans
  • securing supplies
  • utilizing water/wastewater agency response networks
  • best practices for protecting your community and their public water system

Learning Outcomes

  • Define the purpose of comprehensive emergency management program definition and execution
  • Review how DHS/FEMA define a comprehensive emergency program
  • Explore available resources to improve existing programs
  • Build industry partners and utilize the guidance they offer in building a comprehensive program
  • Review and apply the regulatory framework that governs water and wastewater systems in emergency response
  • Dissect common emergency management frameworks offered by the private and public sectors; understand the strengths and limitations of each of these and how to integrate into existing programs
  • Discuss lessons learned of building an emergency management program that integrate all the guidance with individual organization culture from real life case studies


Tuesday, May 2, 2023 : Central Time

8:45 – 9:00 a.m.
Log In and Welcome

12:00 – 12:30 p.m.
Lunch Break

9:00 a.m. – 4:00 p.m.
Course Timing


Introduction to Emergency Management

  • Introduction
  • Defining Terms
    • Emergency
    • Disaster
    • Continuity of Operations
    • Business Continuity
    • Disaster Recovery
    • Emergency Management
  • Keeping the Big Picture
    • Don’t Turn Your Emergency into a Disaster
    • Focus on Continuous Improvement and Capabilities
    • Being in the dance while in the Balcony
    • Keep people at the heart
  • The Boil Order Case Study
    • Is this an emergency? If so, for whom?
    • Who are the stakeholders and what are their needs?
    • What are the points of Conflict?

Components of a Successful EM Program (The FEMA Model)

  • Mitigation
    • Threat/Hazard Identification
    • Risk Management
  • Preparedness
    • Plan Development
    • Acquiring Resources
    • Training
    • Exercise
  • Mitigation/Preparedness Discussion
    • Capital Planning Considerations
    • Incorporating Training/Exercises into “normal operations”
    • Supply Chain/Dependency and Proximity Hazards Explored
  • Response
    • Action Plans
      • Incident Response Plan
      • Continuity of Operations
    • Classify-Objectives-Structure
  • Recovery
    • Quantify damages
    • Define/Establish new Normal
    • Lesson Learned
  • Response/Recovery Discussions
    • Methods/Ways to incorporate ICS and Lesson Learned Thinking into Daily Activities
    • Texas Ice Storm Discussion


    Wednesday, May 3, 2023 : Central Time

    8:45 – 9:00 a.m.
    Log In and Welcome

    9:00 a.m. – 12:00 p.m.
    Course Timing


    Legislative and Guidance from the Government

    • Federal Agencies
      • EPA
      • CISA
      •  FEMA
      • FERC/NERC
      • OSHA
    • State/Local
      • Public/Private
      • Home Rule/Dillon Rule/EM Responsibilities
    • Privacy Law Considerations
    • Emerging Threat UAVs and the legal challenges facing water systems

    Final Tips and Tricks for a Fostering Buy-in Successful Program

    • Align Activities to work already being done
      • Learning and Development
      • Capital Projects
      • Maintenance or Asset Management Programs
    • Consider adopting Industry Guidance/Standards
      • AWWA
      • DR
      • FEMA EM
      • ISO
    • Seek Out Partnerships
      • WARN
      • Critical Infrastructures Groups (CISA)
      • UASI
      • Local Emergency Management
    • Continual Learning
      • Emergency Management Institute
      • Disaster Recovery Institute
      • Center for Homeland Defense and Security
    • Closing Discussion


    Mallory Buys, Manager of Emergency Management and Operational Security, Denver Water

    Mallory Buys is the Manager of Emergency Management and Operational Security for Denver Water. Mallory is responsible for ensuring the preparedness and resiliency of Denver Water’s critical infrastructure, to include 13 high-hazard dams, four treatment plants, and more than 3,000 miles of distribution system.

    Mallory holds a master’s degree in Homeland Security with a specialization in Disaster Psychology. Mallory has studied the psychological impacts of disasters and utilizes those findings to build upon preparedness and resilience in both individuals and workplaces.

    Outside of her work with Denver Water, Mallory supports the City and County of Denver’s emergency preparedness program through her work as an Outreach Trainer teaching courses to community members. Mallory is passionate about improving preparedness and resilience throughout the whole community and has been teaching public outreach courses for the last five years.

    Online Delivery

    We will be using Microsoft Teams to facilitate your participation in the upcoming event. You do not need to have an existing Teams account in order to participate in the broadcast – the course will play in your browser and you will have the option of using a microphone to speak with the room and ask questions, or type any questions in via the chat window and our on-site representative will relay your question to the instructor.

    • IMPORTANT NOTE: After November 30 you will not be able to join a Teams meeting using Internet Explorer 11. Microsoft recommends downloading and installing the Teams app if possible. You may also use the Edge browser or Chrome.
    • You will receive a meeting invitation will include a link to join the meeting.
    • Separate meeting invitations will be sent for the morning and afternoon sessions of the course.
      • You will need to join the appropriate meeting at the appropriate time.
    • If you are using a microphone, please ensure that it is muted until such time as you need to ask a question.
    • The remote meeting connection will be open approximately 30 minutes before the start of the course. We encourage you to connect as early as possible in case you experience any unforeseen problems.


    Please Note: This event is being conducted entirely online. All attendees will connect and attend from their computer, one connection per purchase. For details please see our FAQ

    If you are unable to attend at the scheduled date and time, we make recordings available to all attendees for 7 days after the event


    Emergency Management for Water Systems

    May 2-3, 2023 | Online
    Individual attendee(s) - $ 1195.00 each

    Volume pricing also available

    Individual attendee tickets can be mixed with ticket packs for complete flexibility

    Pack of 5 attendees - $ 4,780.00 (20% discount)
    Pack of 10 attendees - $ 8,365.00 (30% discount)
    Pack of 20 attendees - $ 14,340.00 (40% discount)

    Your registration may be transferred to a member of your organization up to 24 hours in advance of the event. Cancellations must be received on or before March 31, 2023 in order to be refunded and will be subject to a US $195.00 processing fee per registrant. No refunds will be made after this date. Cancellations received after this date will create a credit of the tuition (less processing fee) good toward any other EUCI event. This credit will be good for six months from the cancellation date. In the event of non-attendance, all registration fees will be forfeited. In case of conference cancellation, EUCIs liability is limited to refund of the event registration fee only. For more information regarding administrative policies, such as complaints and refunds, please contact our offices at 303-770-8800




    EUCI is accredited by the International Accreditors for Continuing Education and Training (IACET) and offers IACET CEUs for its learning events that comply with the ANSI/IACET Continuing Education and Training Standard. IACET is recognized internationally as a standard development organization and accrediting body that promotes quality of continuing education and training.

    EUCI is authorized by IACET to offer 1.0 CEUs for this event.

    Requirements for a Successful Completion of Program

    Participants must login each day and be in attendance for the entirety of the course to be eligible for continuing education credit.

    Instructional Methods

    This program will use PowerPoint presentations and group discussions, as well as active participation.

    Upon successful completion of this event, program participants interested in receiving CPE credits will receive a certificate of completion.

    Course CPE Credits: 11.0
    There is no prerequisite for this Course.
    Program field of study: Specialized Knowledge
    Program Level: Basic
    Delivery Method: Group Internet Based
    Advanced Preperation: None

    CpeEUCI is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its web site: www.nasbaregistry.org


    Who Should Attend

    • Leaders tasked in Water Operations, Resiliency, Preparedness
    • Community Emergency Managers
    • Design Engineers tasked with incorporating resiliency in design 

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