Online Training Entrance

There is a known limitation with Outlook, specifically, that defaults to only recognizing the first session when opening an appointment file with multiple sessions. There is a way to force Outlook to recognize all sessions:

1. After saving the download, open Outlook, go to File and then go to “Open & Export”.
2. From there click on “Import/Export”.
3. In the pop-up window choose ‘Import and iCalendar (ics) or vCalendar (vcs) File’ and click Next.
4. Browse to the downloaded file, click Open and then Choose ‘Import’. All sessions will then be added to your calendar.

No, we do not send out individual calendar invites to attendees. Instead, when you purchase a seat in an online session you are given a unique link to a landing page that includes all of your meeting links as well as all training materials.

For your convenience, when you purchase an online training seat you will receive a link to download a calendar appointment for your training sessions. Please see the detailed instructions on that page for correctly adding the appointment to your calendar.

While you are more than welcome to have multiple people attend an online training session together in a conference room, there are some important limitations:

• All registrations to our online trainings are sold as ‘seats’ and we require a paid registration for every person attending, even if they are all sharing one connection
• If anyone in the group needs continuing education credits they need to attend separately as we need to provide verifiable proof of an individual’s attendance to the accrediting agency and this is not possible if they are part of a group

Login instructions are sent to the email address entered when registering as an attendee and you should receive them within 5 minutes of your registration. An additional copy will be sent to all attendees 2 – 3 days before the start of an online event so be sure to check your Junk folder.

If you have an EUCI account that is registered with the same email address that was used when registering, a Login button will show up in your account – even if you create an EUCI account after you have purchased all registrations made to that email address will be displayed.

If you wish you can also call our offices at +1-303-770-8800 or email [email protected], please be sure to include your full name, email address and the event you registered for when inquiring.

Yes, when you purchase a seat to an online event you are purchasing a single connection for one individual. This is done to honor the intellectual property agreements we have with our instructors as well as to maintain our strict accreditation standards as we must be able to verify each individual’s attendance in order to issue continuing education credits.

If you have a large team that needs to participate we have several options – we have several discounted group options available for purchase and we can also provide “in-house” training, even online, for just your company at your own schedule; this option provides even greater discounts but does require a minimum of 25 attendees. For more information about this option, visit our in-house training page

Yes! Our classes are designed to be interactive and engaging. For the best experience please enable your camera and microphone on your computer. If you do not have a camera and microphone on your computer you can still engage the class by typing a question into the chat box – typed questions will be relayed to the instructor by our on-site representative.

No, you do not need to have a Teams account in order to participate remotely. You may join the meeting through your web browser (Edge or Chrome are recommended) on either Mac or PC. If you join through your browser no additional plugins are needed but you will need to give your browser access to your camera and microphone to fully participate.

Even though it is not necessary, for the best experience we do recommend downloading and installing the Teams app – https://products.office.com/en-us/microsoft-teams/download-app if you are able to.

Yes! Course, conference, and webinar materials will be available for download from your unique login page. Those materials will be automatically available once we receive them from the instructors or speakers. Attendees will have open access to these materials after the event concludes. Any additional resources provided by the presenters will be added to the download folder once received from the instructors or speakers.

Please note that in some cases presenters may be bound by confidentiality or other agreements that prevent them from sharing their presentation. We will attempt to notify everyone in those instances.

We use Microsoft Teams as our platform for remote connections. You do not need to have a Teams account in order to participate remotely. You may join the meeting through your web browser or by downloading and installing the Teams app – https://products.office.com/en-us/microsoft-teams/download-app. If you join through your browser no additional plugins are needed.