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FAQ and Troubleshooting

We use Microsoft Teams as our platform for remote connections. You do not need to have a Teams account in order to participate remotely. You may join the meeting through your web browser or by downloading and installing the Teams app - https://products.office.com/en-us/microsoft-teams/download-app. If you join through your browser no additional plugins are needed.

Q: Am I able to interact and ask questions when participating remotely?

A: Yes! Our classes are designed to be interactive and engaging. For the best experience please enable your camera and microphone on your computer. If you do not have a camera and microphone on your computer you can still engage the class by typing a question into the chat box - typed questions will be relayed to the instructor by our on-site representative.

Troubleshooting:

  1. Problem: My microphone is not working
    Possible solutions:
    1. If you are joining through your web browser, the browser needs permission to access your microphone. Look for a pop-up at the top of the page when you first join the meeting asking you to "Allow" access to the microphone. Here is a good article describing the process for Chrome: https://www.lifewire.com/configure-camera-microphone-setting-in-google-chrome-4103623
    2. In Windows 10 you may also need to allow Microphone access for applications. To manage this, click on the Windows Start button, go to Settings, then Privacy. On the left side click on Microphone. First make sure that it says "Microphone access for this device is on". If not, click the Change button below that to give access to your microphone. Also make sure that the toggle for "Allow apps to access your microphone" is turned on
    3. If you are using a Mac, go to System Preferences > Security and Privacy > under the Privacy tab > Microphone and assign Teams permission
    4. Your microphone may be muted in the meeting. Simply click the "Mute" button (a microphone icon with a slash through it) in the bottom center toolbar of the meeting screen to turn your microphone on or off. When joining a meeting with many attendees your microphone will automatically be muted to start the meeting
  2. Problem: I am in the meeting and can hear everyone but the shared presentation is not visible
    Possible solution: This can happen on some browsers if you join a meeting after a presentation has already been shared. Try simply leaving the meeting and logging back in. If the problem persists, try a different browser if possible. You can also try clearing the cookies in your browser, this will often fix the problem
  3. Problem: I am trying to join the meeting but I keep getting "kicked out"
    Possible solutions:
    1. This can happen with older versions of the Microsoft Edge browser especially. If possible, try using Chrome to join the meeting
    2. If time and your company security policies allows, try downloading and installing the Teams app when joining the meeting
    3. Clearing your browsers cookies and temporary files can also fix the problem. Alternately, try opening the meeting in an "Incognito" or "InPrivate" window, as this will bypass the cache and cookies already stored and might fix the problem