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EUCI Blog

The calendar appointment I downloaded is not showing all sessions

If you are using Outlook for your email, there is a known limitation in Outlook where it only reads the first session in an appointment file unless you follow this import procedure: After saving the download, open Outlook, go to File and then go to “Open & Export”. From there click on “Import/Export”. In the…

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I want to purchase a group registration but don’t know who is going to participate yet

No problem! When purchasing a 5, 10 or 20 pack of seats you will be able to skip entering registrants during the checkout process. You will receive a receipt with a link that you can use to add attendees at any time up to the purchased amount. You can also remove attendees if someone has…

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I never received my login instructions

Login instructions are sent to the email address entered when registering as an attendee and you should receive them within 5 minutes of your registration. An additional copy will be sent to all attendees 2 – 3 days before the start of an online event so be sure to check your Junk folder. If you…

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I never received a receipt for my purchase

All receipts are sent to the email address entered when registering as an attendee and to any additional contact you may have entered on the payment screen. All receipts are sent from ‘[email protected]’, be sure to check your Junk folder. If you have an EUCI account that is registered with the same email address that…

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How can I request a receipt for my purchase?

You may email [email protected] to request a copy of your receipt. Receipts are generally sent within 24 hours of purchase or, in the case of payment by check or invoice, when payment is received.

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