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Project Management for Water and Wastewater Utilities

August 6 - 7, 2026 Online :: Central Time

“This course provided a great blend of technical skills and soft skills for effectively (and kindly) managing water and wastewater projects.”

Water and Wastewater Assistant Superintendent, PUD #1 Clallam County

“Was a great course, got a lot out of it as being new to management.”

Facility Operator, Aqua Illinois

“The Project Management for Water and Wastewater course was valuable for individuals at multiple levels of Project Management experience.”

Chief of Operations and Maintenance, Consolidated Mutual Water Co.
Read more testimonials

“This course was beneficial to my field of work, it provided insight and also reminders of subjects or skills I forgot about.”

Construction Projects Coordinator, City of Apopka

“This course offered and in-depth comprehensive overview of principles and practices that relate to Project Management.”

Engineering Technician, Mission Springs Water District

“Very well presented with enough variety to keep things lively but also build confidence with the concepts presented.”

Manager, Engineering Project Delivery, Iowa American Water

A great project manager enables their team to take on new challenges, has the foresight to minimize resident disruption and customer risk, and understands the tricks of the trade to keeping project momentum up.  When it comes to water and wastewater project implementation there is more to consider than the data behind the solution. Enabling a project to stay on schedule, communicating with key stakeholders, and allocating resources efficiently and effectively are all critical responsibilities of a project manager.

EUCI’s Project Management for Water and Wastewater Utilities course will cover the hard basics of defining and closing a project while driving home the importance of refining the soft skills that bring an idea from the drawing board to your residents’ backyard. This course will enable you to assess the feasibility of a project and define (or refine) your plan. The instructor will layout strategies for the following:

  • Piloting a project
  • Identifying new opportunities
  • Mitigating risks
  • Promoting your team to take ownership of their work
  • Defining the intangibles of customer communication

Join EUCI's Project Management for Water and Wastewater Utilities course to learn how to go beyond the data and understand the critical responsibilities of a project manager.

Learning Outcomes

Upon completion of this course, participants will be able to successfully:

  • Assess the feasibility of a project
  • Identify the scope of their work
  • Develop a task list and customize it to work for you
  • Define roles and responsibilities and understand their importance
  • Review the documentation process and know what is important to include
  • Develop a schedule and its components
  • Identify and mitigate risks
  • Assess internal communication skills and effectiveness: keeping enthusiasm up, handling conflict, identifying new opportunities
  • Demonstrate external communication skills and effectiveness: when to deliver a message, what to say, and how to say it
  • Discuss completing projects with limited resources
  • Explain communication skills as a method for building momentum
  • Choose the best method for communicating with the public
  • Identify next steps when the plan changes
  • Discuss how to lessen impacts on customers
  • Identify how to utilize humor and positivity to incite productivity and enthusiasm
  • Review the purpose of a pilot project
  • Identify how to set up a pilot project

Register

Please Note: This event is being conducted entirely online. All attendees will connect and attend from their computer, one connection per purchase. For details please see our FAQ

If you are unable to attend at the scheduled date and time, we make recordings available to all attendees for 7 days after the event

REGISTER NOW FOR THIS EVENT:

Individual attendee(s)$ 1195.00 each(early bird rate)
(price after July 24, 2026 is $ 1,395.00)
Volume pricing also available

Individual attendee tickets can be mixed with ticket packs for complete flexibility

Pack of 5 attendees$ 5,075.00 (15% discount)(early bird rate)
(price after July 24, 2026 is $ 5,930.00)
Pack of 10 attendees$ 9,560.00 (20% discount)(early bird rate)
(price after July 24, 2026 is $ 11,160.00)
Pack of 20 attendees$ 17,925.00 (25% discount)(early bird rate)
(price after July 24, 2026 is $ 20,925.00)

Your registration may be transferred to a member of your organization up to 24 hours in advance of the event. Cancellations must be received on or before July 03, 2026 in order to be refunded and will be subject to a US $195.00 processing fee per registrant. No refunds will be made after this date. Cancellations received after this date will create a credit of the tuition (less processing fee) good toward any other EUCI event. This credit will be good for six months from the cancellation date. In the event of non-attendance, all registration fees will be forfeited. In case of conference cancellation, EUCIs liability is limited to refund of the event registration fee only. For more information regarding administrative policies, such as complaints and refunds, please contact our offices at 303-770-8800

Day one

Thursday, August 6, 2026

Day two

Friday, August 7, 2026

Agenda

Thursday, August 6, 2026
Central Time

Online

Log In & Welcome

8:45 AM

Lunch Break

12:00 - 1:00 PM

Adjourn for the day

4:30 PM

8:45 AM - 9:00 AM

Log In & Welcome

12:00 - 1:00 PM

Lunch Break

9:00 AM - 4:30 PM

Course Timing

Short breaks will be taken throughout each session (30 minutes total)

Introduction to Project Management

  • What are your most pressing questions about project management?
  • What is a project manager?
  • Program vs. Project
  • Components of a project
  • Budget cost estimation

Defining Your Project

  • Who are your stakeholders?
  • What is the scope of your work?
  • Is it feasible?
  • Communication and documentation
    • What is important to document?
    • I.S.S. – Keeping it Simple, Seriously

Controlling Your Project – Part One

  • Stakeholder engagement
    • Internal communication
    • External communication
    • Feedback: how to receive it and when to incorporate it into your project
    • Notification strategies
  • Monitor and control project work
    • Task list
      • What does a task list look like?
      • How to customize it to work for you
    • Manage change
      • How do you handle project change?
      • Identifying and mitigating risks

12:00 – 1:00 pm :: Lunch Break

Controlling Your Project – Part Two

  • Managing project quality
  • Managing resources
  • Schedule & time management

Best Kept Secrets of Project Management

  • Certification
  • Project Management vs. Emergency Management
  • Bonus – Agile Project Management: What is it? How might it help Water Utilities?

Exercise: Identifying Key Stakeholders and Creating a Communication Strategy and Creating a Task List

This group exercise will put you in a real-life project management scenario with emphasis on stakeholder communication. Each project benefits and impacts different stakeholder groups depending on the nature of the project. What sort of projects will impact your internal teams and how do you work to better support them? When will a project transition from inconveniencing residents to benefiting them and how do you get that message across? We will work through a series of scenarios and share the solutions that bring a project to life.

Agenda

Friday, August 7, 2026
Central Time

Online

Log In

8:45 AM

Adjourn for the day

12:00 PM

8:45 AM - 9:00 AM

Log In

9:00 AM - 12:00 PM

Course Timing

Short breaks will be taken throughout each session (15 minutes total)

10 Best Tips and Tricks to Keeping Project Momentum Up

  • Leadership
  • Resourcefulness
  • Relationships
  • Good habits

Piloting Projects and Shifting Organizational Perspective on New Processes

  • The true purpose of pilot projects
  • How to set up a pilot project
  • Failure and acceptance
  • Having fun in the process
  • Examples

Exercise and Simulation: What Does Your Project Look Like?

This project simulation will apply the tools covered over the past day and a half. From deciding on the feasibility of a project to piloting one, how do you lay out your schedule, mitigate risks, decide on what to document, and reschedule your project when an unanticipated challenge arises? In this group exercise, our project management curriculum will be put to work as we develop a plan (sometimes on the fly) and communicate it effectively to our key stakeholder groups.

Instructor

Marlee Franzen, PE, PMP, CMRP

Chief Operating Engineer - Water

Arlington County Government

Marlee Franzen has over 30 years of engineering experience, almost all of it in the utility field, working on topics ranging from water conservation, water and wastewater development, drinking water quality, emergency response, and management of capital improvement and operations and maintenance projects.  She has over ten years of experience managing water operations and is currently the Chief Operating Engineer for the Arlington, VA water system.  While having bachelor’s and master’s degrees in chemical engineering, Ms. Franzen is a licensed Civil Engineer and has worked for several utilities including DC Water and Colorado Springs Utilities. 

Continuing Education Credits

IACET Credits

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EUCI is accredited by the International Accreditors for Continuing Education and Training (IACET) and offers IACET CEUs for its learning events that comply with the ANSI/IACET Continuing Education and Training Standard. IACET is recognized internationally as a standard development organization and accrediting body that promotes quality of continuing education and training.

EUCI is authorized by IACET to offer 0.9 CEUs for this event

Verify our IACET accreditation

Who recognizes IACET Credits?

Requirements for Successful Completion of Program

 

Instructional Methods

 

CPE Credits

Upon successful completion of this event, program participants interested in receiving CPE credits will receive a certificate of completion.

Course CPE Credits: 10.5
There is no prerequisite for this Course.
Program field of study: Specialized Knowledge
Program Level: Basic
Delivery Method: Group Internet Based
Advanced Preparation: None

CpeEUCI is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org

Colorado Certified Water Professionals (CCWP) Training Units (TUs)

This course has been approved by CCWP for 0.9 TUs