Water utilities are continually looking for ways to more effectively and efficiently meet the needs of their customers. AMI provides a unique opportunity for water utilities to meet those needs while saving money, improving utility operations, and enhancing conservation opportunities.
AMI implementation can be challenging because, unlike many other utility projects, it is a “system of systems.” This means that many groups and IT/OT systems within the utility must work together to achieve a successful outcome. Metering, Customer Service, Billing, Engineering, and Information Technology all play an important part in implementing an AMI system. In addition, excellent customer engagement and organizational change management are critical success factors.