On-Demand Training:
Human Performance Improvement 3.0 for Electric Utilities

Human Performance Improvement (HPI) is the application of principles and techniques specifically designed to reduce organizational events. After deploying a robust Human Performance Improvement effort, companies typically see more than a 40% decrease in human errors and the costs associated with them. However, HPI is NOT just about hurting fewer people and reducing the costs associated with unwanted events. The principles and philosophy of HPI equip us to be better leaders, whether at work or at home. 

HPI 3.0 builds on the original foundation of HPI by integrating emergent research in Industrial and Organizational Psychology, Ergonomics, Social Psychology, Cognitive Psychology, Behavioral Economics, etc.

If your goal is to become a better leader while reducing events caused by human error in your organization, this 2-day course will give you the information you need to start down that path.

• Develop a broad and deep understanding of why and how deviation occurs
• Discuss and apply a set of human error reduction tools in an Electric Utility context, including:
  • Pre-Job Brief
  • 3-Way Communication
  • Phonetical Alphabet
  • Self-Check/TV-STAR
  • Post-Job Review
  • Stop When Unsure and Questioning Attitude
  • 2-Minute Rule
  • Procedure Use & Adherence with Place-Keeping
  • Peer Check
• Explore the most common responses to failure and how those responses usually guarantee recurrence
• Explore and apply a flexible and robust approach to event response that increases learning and engagement while decreasing the threat of recurrence:
  • Learning Teams
  • Creating Real Accountability
  • Changing hearts and minds to improve future results
• Apply all the above through a series of dynamic learning activities and case studies from real events in mining, power generation, and T&D