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Distribution Reliability Fundamentals

October 20, 2026 Online, :: Central Time

“The course provided a great overview of distribution system reliability, and the instructor kept students engaged.” 

Physical Scientist, US DOE

“Mike is highly knowledgeable about electric utilities and did a great job talking about reliability.  Really appreciated his slides and knowledge.“ 

Michigan Public Service Commission

“Mike was great—easy to listen to.” 

NETL

The Distribution Reliability Fundamentals course offers a comprehensive view of distribution reliability topics. Attendees will hear discussion from both the utility and customer perspective while learning about the anatomy of a power outage, from causes to restoration methods and the utility response and some improvement programs.

Additional content will cover an overview of the transmission and generation system and their impact on outages as well as the relationship and differences between resiliency and reliability.

Finally, attendees will review and understand the calculation of traditional reliability metrics and the usage and applicability of modern customer centric metrics.

A case study that compares distribution reliability performance standards between different State Public Utility Commissions (PUCs) will wrap up the course.

This course is designed for attendees to establish a confident understanding of distribution reliability concepts, calculations, and contributing factors that they can apply at their organization to better support consumers and customers.

Learning Outcomes

  • Define the basic components and functions of the utility systems, including generation, transmission, and distribution and their impact to reliability performance
  • Review IEEE Standard 1366 to define metrics and Major Event Days
  • Review IEEE Standard 1782 to learn categorization and analytical techniques to improve performance
  • Discuss common causes of power outages and how utilities respond to outages and execute restoration
  • Examine national trends in utility performance and understand the variation across different regions​
  • Assess the impact of power outages on customers, including critical infrastructure, and explore tools like the ICE Calculator for impact estimation
  • Explain that ‘good’ reliability can be very subjective
  • Review a Case Study comparing different PUC reliability performance standards to better understand how different regions are regulated

Register

Please Note: This event is being conducted entirely online. All attendees will connect and attend from their computer, one connection per purchase. For details please see our FAQ

If you are unable to attend at the scheduled date and time, we make recordings available to all attendees for 7 days after the event

REGISTER NOW FOR THIS EVENT:

Individual attendee(s)$ 995.00 each(early bird rate)
(price after October 9, 2026 is $ 1,095.00)
Volume pricing also available

Individual attendee tickets can be mixed with ticket packs for complete flexibility

Pack of 5 attendees$ 4,230.00 (15% discount)(early bird rate)
(price after October 9, 2026 is $ 8,760.00)
Pack of 10 attendees$ 7,960.00 (20% discount)(early bird rate)
(price after October 9, 2026 is $ 8,760.00)
Pack of 20 attendees$ 14,925.00 (25% discount)(early bird rate)
(price after October 9, 2026 is $ 16,425.00)

Your registration may be transferred to a member of your organization up to 24 hours in advance of the event. Cancellations must be received on or before September 18, 2026 in order to be refunded and will be subject to a US $195.00 processing fee per registrant. No refunds will be made after this date. Cancellations received after this date will create a credit of the tuition (less processing fee) good toward any other EUCI event. This credit will be good for six months from the cancellation date. In the event of non-attendance, all registration fees will be forfeited. In case of conference cancellation, EUCIs liability is limited to refund of the event registration fee only. For more information regarding administrative policies, such as complaints and refunds, please contact our offices at 303-770-8800

Agenda

Tuesday, October 20, 2026
Central Time

Online,

Log In and Welcome

8:45 AM

Lunch Break

12:30 - 1:15 PM

Adjourn for the day

4:30 PM

8:45 AM - 9:00 AM

Log In and Welcome

12:30 - 1:15 PM

Lunch Break

9:00 AM - 4:30 PM

Course Timing

Utility & Distribution Grid Fundamentals

  • Set a baseline of the Generation, Transmission, and Distribution systems
  • National regulations and rules
  • Components of the distribution system
  • Where is the demarcation line between utility and customer responsibility?

Metrics for Measuring Reliability

  • Review of IEEE 1366
  • SAIDI, SAIFI, and CAIDI calculation walkthrough
  • Momentary versus Sustained outages
  • Major Event Day definition and calculations

Outage Impacts on Customers

  • National performance trends
  • ‘Good’ reliability discussion
  • ICE Calculator walkthrough
  • Customer advocacy actions if there is poor reliability

Restoring Power

  • Causes of outages and faults
  • Utility step restoration process
  • Outage Management Systems (OMS)
  • Restoration priority

Improving Reliability

  • Review of techniques in IEEE 1782
  • Utility Improvement Programs
  • Incorporation of customer centric metrics, CELID and CEMI
  • Analytical methods to determine worst performing areas

Case Study of PUC Reliability Performance Standards

  • Review of specific numbers from PUCs in different national regions
  • Trends across requirements
  • Performance of utilities against standards

The Grid of The Future

  • Trends and emerging technologies that will impact reliability
  • Incorporating Resiliency alongside Reliability

Instructor

Mike Herzog

PE

Resilient Electric Analytics, LLC

Mike Herzog, PE is the founder and owner of Resilient Electric Analytics, LLC. REA was founded with a focus on the importance of integrating data analysis with traditional engineering work.  We use modern tools to improve reliability and build a more resilient 21st century grid. Our dedication and expertise have supported electric utilities, city governments, renewable development firms, equipment distributors, and non-profit organizations.​ Mike has spent 20 years in the electric utility industry, focusing his early career in the areas of system planning, operations, reliability analysis, and resiliency mitigations. His focus shifted into more customer-facing activities and the analysis of program impacts on the function of the grid.​

He has a BSEE from the University of Nebraska at Lincoln, an MBA from Creighton University, is certified in Google Data Analytics, Python programming from the University of Michigan, and Project Management from Rice University, and Solar Integration from Buffalo University. He holds an active PE license in multiple states.

Continuing Education Credits

IACET

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EUCI is accredited by the International Accreditors for Continuing Education and Training (IACET) and offers IACET CEUs for its learning events that comply with the ANSI/IACET Continuing Education and Training Standard. IACET is recognized internationally as a standard development organization and accrediting body that promotes quality of continuing education and training.

EUCI is authorized by IACET to offer 0.7 CEUs for this event

Verify our IACET accreditation

Who recognizes IACET Credits?

Requirements for Successful Completion of Program

Participants must log in and be in attendance for the entirety of the course to be eligible for continuing education credit.

Instructional Methods

PowerPoint presentations, group discussions, and active participation.

CPE

Upon successful completion of this event, program participants interested in receiving CPE credits will receive a certificate of completion.

Course CPE Credits: 8.0
There is no prerequisite for this Course.
Program field of study: Specialized Knowledge
Program Level: Basic
Delivery Method: Group Internet Based
Advanced Preparation: None

CpeEUCI is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org

CLE

Only registered attendees can request CLE credits for an EUCI course/event.  Please email [email protected] prior to the course start date and list the state where you are licensed and your bar# as well as the name and date of your course/event in your request, and someone will be in contact.

Who Should Attend

  • Operations and Maintenance Managers responsible for system performance and outage response
  • Distribution Engineers and Technicians involved in the planning, maintenance, and troubleshooting of distribution systems
  • Reliability and Resiliency Analysts focused on measuring and improving system reliability and resiliency
  • Grid Operators responsible for real-time system management and outage coordination
  • Utility Planners and Forecasters tasked with long-term planning and performance forecasting
  • Energy Policy and Regulatory Affairs Professionals involved in compliance with national standards and performance reporting