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Introduction to Crisis Management for Oil & Gas Companies

Event Description and Agenda:

Fluctuating oil prices, political instability, increasingly technical operations, and stricter regulations create a more complex operating environment for oil and gas firms. This in turn raises the stakes when companies experience major operational failures, civil unrest, or other challenges they may term as a ‘crisis'. Moreover, the costs of a crisis can run to billions of dollars, cause significant damage to reputation, and last for decades. Although crisis management is closely related to emergency and incident management, a distinct approach is required to manage these most dangerous situations. Most oil and gas operators have a robust emergency management system in place and the objective of a crisis management system is to complement this with an ability to manage the strategic, external elements of the response.

This introductory session provides an overview of why crises are different from emergencies and what organizations should think about when developing a crisis management system. Managers and practitioners will gain insight into how to address the particular challenges of a crisis, the systems and procedures that might be required and how these needs can be aligned with existing emergency and incident management processes. Real world examples and case studies will be used during the webinar.

  • What is a Crisis?
    • Energy Sector Case Study
    • Crisis Definitions
    • Crisis Management vs. Emergency Response
  • Components of a Crisis Management Program
    • Plans
    • People
    • Training
  • Crisis Management Team (CMT) Composition
    • CMT Relationships
      • Partners
      • Joint Ventures
      • Regulators
      • National Oil Company (NOC)
    • Team Membership
    • Crisis Leadership
    • Sub-teams
  • Role of the Crisis Management Team
    • CMT Responsibilities
    • Immediate Actions
    • Long-term Activities
  • Crisis Communications and External Relationships
    • Why Communicate?
    • Stakeholder Management
    • Developing a Communications Strategy
    • Traditional Versus Social Media