|Proceedings package||US $ 295.00|
13th Annual Credit & Collections Conference
Event Description and Agenda:
Utilities face increasing pressure from stakeholders and communities to improve their financial performance and profitability by minimizing write-offs for uncollectible accounts. When it comes to collecting overdue consumer debt, utilities are at a peculiar disadvantage. Utilities can't recover electricity that has already been consumed and their ability to compel payment through sanctions like termination of service is often constrained by consumer protection regulations.
One of the key objectives for utilities is to provide high reliability at affordable prices with the goal of having very satisfied customers. Improving efficiency in the collections area is one way to reduce their cost of doing business, benefits that will ultimately be passed on to their customers through lower prices. Unfortunately, for many utilities, wide swings in performance - dips and subsequent recoveries - or negative benchmarking comparisons to industry peers elevate issues associated with collections to the C-suite internally and sometimes even to earnings press releases. Climate change, energy usage patterns and regulation affect company billing and collections performance, but variations within a state or region demonstrate that operational strategy, policies, process execution and management effectiveness are also key drivers.
EUCI's 13th Annual Credit & Collections conference will provide an overview of utility credit and collections performance and highlight the drivers and challenges of successful collections strategies. Experts from investor owned utilities (IOUs), municipalities and co-ops will share some of the strategies and best practices that have allowed them to significantly improve collections performance. They will also detail how they have organized to manage credit risk and explore customer-focused approaches across residential, commercial, and industrial accounts. Special attention will be paid to the analysis of collection activities and suggestions for the most efficient collection procedures and department organization.
Thursday, June 25, 2015
7:45 - 8:15 a.m. :: Registration and Continental Breakfast
8:15 - 8:25 a.m. :: Welcome Announcements
I. Utility Case Studies: How Technology Continues to Improve Collections
10:15 - 10:45 a.m. :: Networking Break
12:15 - 1:15 p.m. :: Group Luncheon
2:45 - 3:15 p.m. :: Networking Break
5:00 - 6:00 p.m. :: Networking Reception
Friday, June 26, 2015
8:00 - 8:30 a.m. :: Continental Breakfast
II. Case Studies: CFPB, Journey Mapping, Out-sourcing and Commercial
10:00 - 10:30 a.m. :: Networking Break
12:00 p.m. :: Conference Adjourns