Business Resiliency for Utilities

Business Resiliency for Utilities

January 19-20, 2023 | Online :: Central Time

Utilities are navigating the rise in demand for clean energy while trying to streamline operations and reduce overhead. Meanwhile, changing climate norms and increased demand are creating a greater need for operational resiliency. Utilities must integrate these and other functions into business continuity planning.

Business resiliency is the convergence of continuity, IT disaster recovery, and operational response plans with corporate-wide goals and longer-term investment strategies that acknowledge evolving threats, hazards, and risks affecting safety, reliability, and affordability. By taking proactive steps, utilities can avoid major costs and disruption in business continuity.

Register now for Business Resiliency for Utilities to get up-to-date guidance on corporate resilience planning. This course will deliver the tools, knowledge, and understanding to benchmark, assess, and improve your business resiliency program. Attendees will leave with strategies and insight for immediate implementation.

Learning Outcomes

This virtual course will provide attendees an opportunity to:

  • Develop an understanding of business resiliency
  • Examine the key components of enterprise risk management
  • Review risk analysis strategies
  • Operationalize vulnerability assessments and business impact analysis
  • Identify best practices for business continuity
  • Define procedures for effective stakeholder engagement
  • Discuss best practices for conducting GAP analysis
  • Define actions to utilize established emergency management processes in the corporate setting


Thursday, January 19, 2023 : Central Time

8:45 – 9:00 a.m.
Log In and Welcome

12:30 – 1:30 p.m.
Lunch Break

9:00 a.m. – 5:00 p.m.
Course Timing

9:00 – 9:30 a.m. :: Introductions

9:30 – 10:00 a.m. :: Course Overview

This introductory session provides a course overview and summary of terminal learning objectives for the course.  Emphasis on this course provide techniques in operationalizing business resiliency.

10:30 – 11:00 a.m. :: Business Resiliency: Key Components and Alignment Strategy

This session will describe the critical components of a successful business resilience framework for utilities. These key management practices and strategies must be considered, and the separate processes aligned to advance a comprehensive resilience plan.

  • Business Continuity
  • Emergency Management
  • Enterprise Risk
  • Cyber/Physical Security

11:00 – 11:15 a.m. :: Morning Break

11:15 a.m. – 12:30 p.m. :: Establishing Threat and Risk Index

Risk analysis strategies and techniques must be considered for asset management, assessing risks, and potential threats to security. Utility leaders must consider these risks alongside one another and establish business plans that prioritize resources  based on risk.

  • Hazard Inventory
  • Business Impact Analysis (BIA)
  • Vulnerability Assessments

12:30 – 1:30 p.m. :: Lunch Break

1:30– 2:45 p.m. :: Business Continuity

Managing the business continuity requirements of a utility requires planning, practice, and the right framework and tools for tracking, incident management and communication needs. During this session we will cover the following critical steps:

  • Establishing Recovery Time Objectives
  • Conducting Gap Analysis
  • Aligning on Risk Treatment

2:45 – 3:00 p.m. :: Afternoon Break

3:00 – 4:30 p.m. :: Using Established Emergency Management Processes in the Corporate Setting

To be truly effective, utilities must create a culture and framework that builds strategic, everyday resilience. Established emergency management procedures can help electric utility companies achieve operational resilience by providing a proven platform.

  • Preparedness
  • Situational Awareness
  • Response and Recovery operations

    4:30 – 5:00 p.m. :: Day 1 Review

    Friday, January 20, 2023 : Central Time

    8:45 – 9:00 a.m.
    Log In

    9:00 a.m. – 12:00 p.m.
    Course Timing


    9:00 – 9:15 a.m. :: Course Recap

    Instructors will welcome attendees and provide a short summary of the day’s learning objectives.  

    9:15 – 10:00 a.m. :: Engaging with Internal and External Stakeholders

    Utilities have a diverse group of internal and external stakeholders that require regular communication. Stakeholder engagement is critical to resilience postures, recognizing roles and responsibilities, identifying opportunities for improvement, developing effective resilience strategies, and implementing solutions. During this session, we will focus on how to successfully engage with those important stakeholders on resilience risks and opportunities.

    • Identifying critical stakeholders
    • Defined communication processes
    • Strategies to align stakeholders

    10:00 – 10:15 a.m. :: Morning Break

    10:15 – 11:45 a.m. :: Case Study: Utilities in Puerto Rico During Hurricane Maria

    During this session, a former FEMA administrator will provide a case study in business resilience using his experience leading response and recovery efforts in Puerto Rico following Hurricane Maria.

    Brock Long, Former FEMA Administrator

    11:45 – 12:00 p.m. :: Review and Q&A


    Brock Long, Former FEMA Administrator

    Brock Long is the former Administrator of the Federal Emergency Management Agency (FEMA). Confirmed in June 2017 by the US Senate with strong bipartisan support (95-4), Brock served as the Nation’s principal advisor to the President responsible for coordinating the entire array of federal government resources down through 50 states, 573 tribal governments, and 16 island territories to assist them with executing disaster preparedness, mitigation, response, and recovery. Brock is the 10th Administrator and the youngest to hold the office. While serving as Administrator, Brock coordinated the federal government’s response to over 144 Presidentially declared disasters and 112 wildfires, including three of the Nation’s most devastating hurricanes and five of the worst wildfires ever experienced. During this time, nearly $44 billion of disaster activity occurred under the various federal recovery programs.

    Patrick Van Horne, Deputy Director, Hagerty Consulting

    Patrick Van Horne is a Senior Managing Associate with Hagerty Consulting’s Preparedness Division, where he supports several projects in the company’s transportation, energy, continuity, and security portfolios. He is a co-author of the book ‘Left of Bang: How the Marine Corps’ Program Can Save Your Life’ and has served in leadership roles in response to the COVID-19 pandemic, wildfires, and active threat events.

    Jonathan Davis, Senior Managing Associate, Hagerty Consulting

    Jonathan Davis is a Managing Associate at Hagerty Consulting, where he works on energy, security, and cyber issues. Mr. Davis recently joined Hagerty from the British Government.


    Justin Bukartek, Senior Managing Associate, Hagerty Consulting

    Justin is a Senior Managing Associate with Hagerty Consulting, and former Director of Emergency Management for Pacificorp.


    Online Delivery

    We will be using Microsoft Teams to facilitate your participation in the upcoming event. You do not need to have an existing Teams account in order to participate in the broadcast – the course will play in your browser and you will have the option of using a microphone to speak with the room and ask questions, or type any questions in via the chat window and our on-site representative will relay your question to the instructor.

    • IMPORTANT NOTE: After November 30 you will not be able to join a Teams meeting using Internet Explorer 11. Microsoft recommends downloading and installing the Teams app if possible. You may also use the Edge browser or Chrome.
    • You will receive a meeting invitation will include a link to join the meeting.
    • Separate meeting invitations will be sent for the morning and afternoon sessions of the course.
      • You will need to join the appropriate meeting at the appropriate time.
    • If you are using a microphone, please ensure that it is muted until such time as you need to ask a question.
    • The remote meeting connection will be open approximately 30 minutes before the start of the course. We encourage you to connect as early as possible in case you experience any unforeseen problems.


    Please Note: This event is being conducted entirely online. All attendees will connect and attend from their computer, one connection per purchase. For details please see our FAQ

    If you are unable to attend at the scheduled date and time, we make recordings available to all registrants for three business days after the event


    Business Resiliency for Utilities

    January 19-20, 2023 | Online
    Individual attendee(s) - $ 1195.00 each

    Volume pricing also available

    Individual attendee tickets can be mixed with ticket packs for complete flexibility

    Pack of 5 attendees - $ 4,780.00 (20% discount)
    Pack of 10 attendees - $ 8,365.00 (30% discount)
    Pack of 20 attendees - $ 14,340.00 (40% discount)

    Your registration may be transferred to a member of your organization up to 24 hours in advance of the event. Cancellations must be received on or before December 16, 2022 in order to be refunded and will be subject to a US $195.00 processing fee per registrant. No refunds will be made after this date. Cancellations received after this date will create a credit of the tuition (less processing fee) good toward any other EUCI event. This credit will be good for six months from the cancellation date. In the event of non-attendance, all registration fees will be forfeited. In case of conference cancellation, EUCIs liability is limited to refund of the event registration fee only. For more information regarding administrative policies, such as complaints and refunds, please contact our offices at 303-770-8800




    EUCI is accredited by the International Accreditors for Continuing Education and Training (IACET) and offers IACET CEUs for its learning events that comply with the ANSI/IACET Continuing Education and Training Standard. IACET is recognized internationally as a standard development organization and accrediting body that promotes quality of continuing education and training.

    EUCI is authorized by IACET to offer 0.9 CEUs for this event

    Requirements for Successful Completion of Program

    Participants must sign in/out each day and be in attendance for the entirety of the course to be eligible for continuing education credit.

    Instructional Methods

    Case Studies, Panel Discussions and PowerPoint presentations will be used in the program.

    Upon successful completion of this event, program participants interested in receiving CPE credits will receive a certificate of completion.

    Course CPE Credits: 11.0
    There is no prerequisite for this Course.
    Program field of study: Specialized Knowledge
    Program Level: Basic
    Delivery Method: Group Internet Based
    Advanced Preparation: None

    CpeEUCI is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its web site:


    Who Should Attend

    This course is appropriate for IOUs & larger utility enterprises as well as smaller enterprises & munis.

    • Utility business and financial operations staff
    • Utility risk management professionals
    • Utility emergency management personnel
    • Utility cyber security professionals
    • Utility physical security professionals
    • Utility hazard assessors
    • Utility personnel who are involved in resilience and continuity planning

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