Project Management for Water and Wastewater Utilities
November 1-2, 2021 | Linden, MI
“This course provided a great blend of technical skills and soft skills for effectively (and kindly) managing water and wastewater projects.” Water and Wastewater Assistant Superintendent, PUD #1 Clallam County
“Great course.” Administrative Officer, APUA
A great project manager enables their team to take on new challenges, has the foresight to minimize resident disruption and customer risk, and understands the tricks of the trade to keeping project momentum up. When it comes to water and wastewater project implementation there is more to consider than the data behind the solution. Enabling a project to stay on schedule, communicating with key stakeholders, and allocating resources efficiently and effectively are all critical responsibilities of a project manager.
Project Management for Water and Wastewater Utilities will cover the hard basics of defining and closing a project while driving home the importance of refining the soft skills that bring an idea from the drawing board to your residents’ backyard. This course will enable you to assess the feasibility of a project and define (or refine) your plan. The instructor will layout strategies for piloting a project, identifying new opportunities, mitigating risks, promoting your team to take ownership of their work, and defining the intangibles of customer communication.
Upon completion of this course, participants will be able to successfully:
- Assess the feasibility of a project
- Identify the scope of their work
- Develop a task list and customize it to work for you
- Define roles and responsibilities and understand their importance
- Review the documentation process and know what is important to include
- Layout a schedule and its components
- Identify and mitigate risks
- Improve internal communication skills and effectiveness: keeping enthusiasm up, handling conflict, identifying new opportunities
- Improve external communication skills and effectiveness: when to deliver a message, what to say, and how to say it
- Complete projects with limited resources
- Utilize communication skills as a method for building momentum
- Choose the best method for communicating with the public
- Decide on next steps when the plan changes
- Lessen impacts on customers
- Utilize humor and positivity to incite productivity and enthusiasm
- Review the purpose of a pilot project
- Identify how to set up a pilot project
Monday, November 1, 2021
8:30 – 9:00 a.m. :: Registration and Welcome
9:00 a.m. – 4:30 p.m. :: Course Timing
12:00 – 1:00 p.m. :: Lunch Break
Introduction to Project Management
- What are your most pressing questions about project management?
- What is a project manager?
- Program V. Project
- Components of a project
- Budget and cost estimation
Defining Your Project
- Who are your stakeholders?
- What is the scope of your work?
- Is it feasible?
- Communication and documentation
- What is important to document?
- K.I.S.S. – Keeping it Simple, Seriously
Controlling Your Project – Part One
- Stakeholder engagement
- Internal communication
- External communication
- Feedback: how to receive it and when to incorporate it into your project
- Notification Strategies
- Monitor and control project work:
- Task list:
- What does a task list look like?
- How to customize it to work for you
- Task list:
- Manage change
- How do you handle project change?
- Identifying and mitigating risks
12:00 – 1:00 p.m. :: Group Luncheon
Controlling Your Project – Part Two
- Managing project quality
- Managing resources
- Schedule & time management
Best Kept Secrets of Project Management
- PMP Certification
- Project Management vs. Emergency Management
- Bonus – Agile Project Management: What is it? How might it help Water Utilities?
Exercise: Identifying Key Stakeholders and Creating a Communication Strategy and Creating a Task List
This group exercise will put you in a real-life project management scenario with emphasis on stakeholder communication. Each project benefits and impacts different stakeholder groups depending on the nature of the project. What sort of projects will impact your internal teams and how do you work to better support them? When will a project transition from inconveniencing residents to benefiting them and how do you get that message across? We will work through a series of scenarios and share the solutions that bring a project to life.
Tuesday, November 2, 2020
9:00 a.m. – 12:00 p.m. :: Course Timing
10 Best Tips and Tricks to Keeping Project Momentum Up
- Good habits
Piloting Projects and Shifting Organizational Perspective on New Processes
- The true purpose of pilot projects
- How to set up a pilot project
- Failure and acceptance
- Having fun in the process
Exercise and Simulation: What Does Your Project Look Like?
This project simulation will apply the tools covered over the past day and a half. From deciding on the feasibility of a project to piloting one, how do you lay out your schedule, mitigate risks, decide on what to document, and reschedule your project when an unanticipated challenge arises? In this group exercise, our project management curriculum will be put to work as we develop a plan (sometimes on the fly) and communicate it effectively to our key stakeholder groups.
Marlee Franzen, PE, PMP, Senior Manager of Water Operations, DC Water
Marlee Franzen, PE, PMP, Senior Manager of Water Operations, DC Water has 25 years of engineering experience almost all of it in the utility field working on topics ranging from water conservation, water and wastewater development, drinking water quality, emergency repairs, and operations and maintenance projects. For almost five years Ms. Franzen has been an operations manager at DC Water. Her first three years she focused on water distribution maintenance, for the remaining time she has been working on water distribution operation. While having bachelor’s and master’s degrees in Chemical Engineering, she is a licensed Civil Engineer and has worked for four utilities: Goleta Water District, Colorado Springs Utilities, Arlington County, VA and DC Water.
Linden Water Treatment Plant
6450 Silver Lake Rd
Linden, MI 48451
|Event||Early Bird Before Friday, October 15, 2021||Standard Rate||Attendees|
|Project Management for Water and Wastewater Utilities||US $ 1195.00||US $ 1395.00|
Register 3 Send 4th Free!
Any organization wishing to send multiple attendees to these conferences may send 1 FREE for every 3 delegates registered. Please note that all registrations must be made at the same time to qualify.
Your registration may be transferred to a member of your organization up to 24 hours in advance of the event. Cancellations must be received on or before October 01, 2021 in order to be refunded and will be subject to a US $195.00 processing fee per registrant. No refunds will be made after this date. Cancellations received after this date will create a credit of the tuition (less processing fee) good toward any other EUCI event. This credit will be good for six months from the cancellation date. In the event of non-attendance, all registration fees will be forfeited. In case of conference cancellation, EUCIs liability is limited to refund of the event registration fee only. For more information regarding administrative policies, such as complaints and refunds, please contact our offices at 303-770-8800
EUCI has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET). In obtaining this accreditation, EUCI has demonstrated that it complies with the ANSI/IACET Standard which is recognized internationally as a standard of good practice. As a result of their Authorized Provider status, EUCI is authorized to offer IACET CEUs for its programs that qualify under the ANSI/IACET Standard.
EUCI is authorized by IACET to offer 1.0 CEUs for this event.
This program will use PowerPoint presentations and group discussions, as well as active participation.
Requirements for Successful Completion of Program
You must be logged in for the entire presentation and send in the evaluation after the course is completed.
Who Should Attend
This course is designed for anyone who wishes to obtain a basic understanding of project management for water and wastewater utility development.
As of July 21, 2021
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