Project Management for Water and Wastewater Utilities

Project Management for Water and Wastewater Utilities

November 1-2, 2021 | Linden, MI

“This course provided a great blend of technical skills and soft skills for effectively (and kindly) managing water and wastewater projects.” Water and Wastewater Assistant Superintendent, PUD #1 Clallam County

“Great course.” Administrative Officer, APUA

A great project manager enables their team to take on new challenges, has the foresight to minimize resident disruption and customer risk, and understands the tricks of the trade to keeping project momentum up.  When it comes to water and wastewater project implementation there is more to consider than the data behind the solution. Enabling a project to stay on schedule, communicating with key stakeholders, and allocating resources efficiently and effectively are all critical responsibilities of a project manager.

Project Management for Water and Wastewater Utilities will cover the hard basics of defining and closing a project while driving home the importance of refining the soft skills that bring an idea from the drawing board to your residents’ backyard. This course will enable you to assess the feasibility of a project and define (or refine) your plan. The instructor will layout strategies for piloting a project, identifying new opportunities, mitigating risks, promoting  your team to take ownership of their work, and defining the intangibles of customer communication.

Learning Objectives

Upon completion of this course, participants will be able to successfully:

  • Assess the feasibility of a project
  • Identify the scope of their work
  • Develop a task list and customize it to work for you
  • Define roles and responsibilities and understand their importance
  • Review the documentation process and know what is important to include
  • Layout a schedule and its components
  • Identify and mitigate risks
  • Improve internal communication skills and effectiveness: keeping enthusiasm up, handling conflict, identifying new opportunities
  • Improve external communication skills and effectiveness: when to deliver a message, what to say, and how to say it
  • Complete projects with limited resources
  • Utilize communication skills as a method for building momentum
  • Choose the best method for communicating with the public
  • Decide on next steps when the plan changes
  • Lessen impacts on customers
  • Utilize humor and positivity to incite productivity and enthusiasm
  • Review the purpose of a pilot project
  • Identify how to set up a pilot project



Monday, November 1, 2021

8:30 – 9:00 a.m. :: Registration and Welcome

9:00 a.m. – 4:30 p.m. :: Course Timing

12:00 – 1:00 p.m. :: Lunch Break

Introduction to Project Management

  • What are your most pressing questions about project management?
  • What is a project manager?
  • Program V. Project
  • Components of a project
  • Budget and cost estimation

Defining Your Project

  • Who are your stakeholders?
  • What is the scope of your work?
  • Is it feasible?
  • Communication and documentation
    • What is important to document?
    • K.I.S.S. – Keeping it Simple, Seriously

Controlling Your Project – Part One

  • Stakeholder engagement
    • Internal communication
    • External communication
    • Feedback: how to receive it and when to incorporate it into your project
    • Notification Strategies
  • Monitor and control project work:
    • Task list:
      • What does a task list look like?
      • How to customize it to work for you
  • Manage change
    • How do you handle project change?
    • Identifying and mitigating risks

12:00 – 1:00 p.m. :: Group Luncheon

Controlling Your Project – Part Two

  • Managing project quality
  • Managing resources
  • Schedule & time management

Best Kept Secrets of Project Management

  • PMP Certification
  • Project Management vs. Emergency Management
  • Bonus – Agile Project Management: What is it? How might it help Water Utilities?

Exercise: Identifying Key Stakeholders and Creating a Communication Strategy and Creating a Task List  

This group exercise will put you in a real-life project management scenario with emphasis on stakeholder communication. Each project benefits and impacts different stakeholder groups depending on the nature of the project. What sort of projects will impact your internal teams and how do you work to better support them? When will a project transition from inconveniencing residents to benefiting them and how do you get that message across? We will work through a series of scenarios and share the solutions that bring a project to life.


Tuesday, November 2, 2020

9:00 a.m. – 12:00 p.m. :: Course Timing


10 Best Tips and Tricks to Keeping Project Momentum Up

  • Leadership
  • Resourcefulness
  • Relationships
  • Good habits

Piloting Projects and Shifting Organizational Perspective on New Processes

  • The true purpose of pilot projects
  • How to set up a pilot project
  • Failure and acceptance
  • Having fun in the process
  • Examples

Exercise and Simulation: What Does Your Project Look Like?

This project simulation will apply the tools covered over the past day and a half. From deciding on the feasibility of a project to piloting one, how do you lay out your schedule, mitigate risks, decide on what to document, and reschedule your project when an unanticipated challenge arises? In this group exercise, our project management curriculum will be put to work as we develop a plan (sometimes on the fly) and communicate it effectively to our key stakeholder groups.


Marlee Franzen, PE, PMP, Senior Manager of Water Operations, DC Water

Marlee Franzen, PE, PMP, Senior Manager of Water Operations, DC Water has 25 years of engineering experience almost all of it in the utility field working on topics ranging from water conservation, water and wastewater development, drinking water quality, emergency repairs, and operations and maintenance projects. For almost five years Ms. Franzen has been an operations manager at DC Water.  Her first three years she focused on water distribution maintenance, for the remaining time she has been working on water distribution operation.  While having bachelor’s and master’s degrees in Chemical Engineering, she is a licensed Civil Engineer and has worked for four utilities:  Goleta Water District, Colorado Springs Utilities, Arlington County, VA and DC Water.


Linden Water Treatment Plant

6450 Silver Lake Rd

Linden, MI 48451



Project Management for Water and Wastewater Utilities

November 1-2, 2021 | Linden, MI
Individual attendee(s) - $ 1395.00 each

Buy 4 seats and only pay for 3! For this event every fourth attendee is free!

Your registration may be transferred to a member of your organization up to 24 hours in advance of the event. Cancellations must be received on or before October 01, 2021 in order to be refunded and will be subject to a US $195.00 processing fee per registrant. No refunds will be made after this date. Cancellations received after this date will create a credit of the tuition (less processing fee) good toward any other EUCI event. This credit will be good for six months from the cancellation date. In the event of non-attendance, all registration fees will be forfeited. In case of conference cancellation, EUCIs liability is limited to refund of the event registration fee only. For more information regarding administrative policies, such as complaints and refunds, please contact our offices at 303-770-8800




EUCI is accredited by the International Accreditors for Continuing Education and Training (IACET) and offers IACET CEUs for its learning events that comply with the ANSI/IACET Continuing Education and Training Standard. IACET is recognized internationally as a standard development organization and accrediting body that promotes quality of continuing education and training.

EUCI is authorized by IACET to offer 1.0 CEUs for this event.

Instructional Methods

This program will use PowerPoint presentations and group discussions, as well as active participation.

Requirements for Successful Completion of Program 

You must be logged in for the entire presentation and send in the evaluation after the course is completed.

Who Should Attend

This course is designed for anyone who wishes to obtain a basic understanding of project management for water and wastewater utility development. 

Health & Safety Guidelines

As of July 21, 2021

EUCI considers the safety of all those onsite at event name as our top priority including our attendees, exhibitors, sponsors, and event staff. In these efforts to host a safe and productive event, we pledge to follow all guidelines and mandates set by State and local authorities as well as CDC guidelines.  Please note, these guidelines and mandates may change from time to time.

On-Site Safety Practices Include:

  • Acceptable face coverings required of all Attendees at the Event who are not fully vaccinated, or for all participants where required by venue. Participants are responsible for providing their own face coverings.
  • Daily self-health screenings for all attendees
  • Reminders to socially distance when appropriate, wash your hands often, cover your cough, or sneeze and stay home if you are sick
  • Modify gathering and seating areas to allow for appropriate physical distancing
  • Attendees will have the option to indicate their comfort level for personal interaction through the use of Green/Yellow/Red stickers displayed on their conference badge.  Unless otherwise indicated with a Green sticker by both attendees, handshakes and other physical contact should be avoided
  • Provide access to appropriate first aid personnel and share local resources for pharmacy, urgent care, and hospital

 Prior to arriving at the Event, we encourage each attendee to do the following:

  • Visit the Event Website for any updates to our Health & Safety Guidelines
  • Familiarize yourself with the Event’s Onsite Terms & Conditions. Acknowledgement and acceptance will be required to pick up your badge onsite.

Event Management has the right to remove or exclude anyone from the event if they do not follow our Health & Safety policies or do not follow Health & Safety instructions set forth by the Event or venue staff.

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