Human Performance Improvement 3.0

Human Performance Improvement 3.0

November 15-18, 2021 | Online :: Central Time

“Best HPI course I have taken in North America. Material was well put together, and content will benefit any experience level.” – Framatome Canada

“Material flowed well! Easy to listen to! Encouraged story telling. Great listener. Pulled all participants in equally.” –Line Manager, Portland General Electric 

“It is clear that Wes is a very experienced trainer and one of the best SMEs in HPI. This was a very helpful and fun learning.” – Portland General Electric 

This course is divided into 4 half day sessions:

Session 1: Introduction and Principle # 1 
Session 2: Principle # 2 and # 3 
Session 3: Error-reduction Tools Continued and Principle # 4 
Session 4: Principle # 5 and Overview of Learning Teams

Human Performance Improvement (HPI) is the application of principles and techniques specifically designed to reduce organizational events. After deploying a robust Human Performance Improvement effort, companies typically see more than a 40% decrease in human errors and the costs associated with them. However, HPI is NOT just about hurting fewer people and reducing the costs associated with unwanted events. The principles and philosophy of HPI equip us to be better leaders, whether at work or at home. 

HPI 3.0 builds on the original foundation of HPI by integrating emergent research in Industrial and Organizational Psychology, Ergonomics, Social Psychology, Cognitive Psychology, Behavioral Economics, etc. This course will not turn you into a psychologist, but it will equip you with the knowledge and tools you need to reduce events caused by human error in your organization, and it will enable you to be a better leader, and this training will give you the information you need to start down that path.

Learning Outcomes

  • Develop a broad and deep understanding of why and how people deviate from expectations
  • Discuss and apply a set of human error reduction tools in an Electric Utility context Including:
    • Pre-job brief
    • 3-way communication
    • Phonetical alphabet
    • Self-check/TV-STAR
    • Post-job review
    • Stop when unsure and questioning attitude
    • 2-minute rule
    • Procedure use & adherence with place-keeping
    • Peer check
  • Explore the most common responses to failure and how those responses usually guarantee recurrence
  • Explore and apply a flexible and robust approach to event response that increases learning and engagement while decreasing the threat of recurrence:
    • Learning teams
    • Creating real accountability
    • Changing hearts and minds to improve future results
  • Apply all of the above through a series of dynamic learning activities and case studies from real events in mining power generation, and T&D


Monday, November 15, 2021 : Central Time

12:45 – 1:00 p.m.
Log In and Welcome

1:00 – 5:00 p.m.
Course Timing

Session 1: Introduction and Principle # 1

  • Introductions and desired outcomes
  • Why HPI?
    • The business case
    • The philosophical case
  • Overarching principle: People who want to do a good job
  • People are fallible, and even our best people make mistakes
    • Modes of deviation
    • Thinking fast and slow
    • Biases
    • Black Line and Blue Line
    • Why we take risks
    • Dynamic Adaptation and its role in our successes and catastrophes
  • Dynamic review
  • Applications and implications

Tuesday, November 16, 2021 : Central Time

12:45 – 1:00 p.m.
Log In

1:00 – 5:00 p.m.
Course Timing

Session 2: Principle # 2 and # 3

  • Principle # 3: Context influences behavior
    • Local rationality
    • Milgram, Zimbardo, and Ariely: predictably irrational
    • Context engineering
  • Principle # 2: Error-likely situations are predictable, manageable, and preventable
    • Performance modes
    • Traps, triggers, and tools: How, why, when, what to do, what to avoid, common pitfalls, and how to succeed.
      • Stop when unsure
      • TV-STAR
      • Pre-Job brief
      • Questioning attitude
  • Dynamic review
  • Applications and implications

Wednesday, November 17, 2021 : Central Time

12:45 – 1:00 p.m.
Log In

1:00 – 5:00 p.m.
Course Timing

Session 3: Error-reduction Tools Continued and Principle # 4

  • Error-Reduction tools (continued)
  • Principle # 4: Blame solves nothing only learning yields improvement
    • Interconnected blame cycles and how to overcome them
  • Dynamic review
  • Applications and implications

Thursday, November 18, 2021 : Central Time

12:45 – 1:00 p.m.
Log In

1:00 – 5:00 p.m.
Course Timing

Session 4: Principle # 5 and Overview of Learning Teams

  • Principle # 5: Your response to failure matters
  • Principles of accountability
  • Just Culture workshop
    • Foundations of justice and learning
    • Just culture key concepts
    • Response to various types of deviation
    • Review of culpability decision-making tools
    • The relationship between influence strategy and culpability
  • Overview of Learning Teams
  • Dynamic review
  • The relationship between influence strategy and culpability
  • Applications and implications


Wes Havard, Operational Excellence & Human Performance Improvement, Luminant

Wes Havard is a leader of the Operational Excellence and Human Performance Improvement activities at the largest generator of electricity in Texas. His experience includes Continuous Improvement, Operations Management, OE, and HPI. He has a B.S. in Business Management and is completing his Ph.D. in Industrial and Organizational Psychology.

Online Delivery

We will be using Microsoft Teams to facilitate your participation in the upcoming event. You do not need to have an existing Teams account in order to participate in the broadcast – the course will play in your browser and you will have the option of using a microphone to speak with the room and ask questions, or type any questions in via the chat window and our on-site representative will relay your question to the instructor.

  • IMPORTANT NOTE: After November 30 you will not be able to join a Teams meeting using Internet Explorer 11. Microsoft recommends downloading and installing the Teams app if possible. You may also use the Edge browser or Chrome.
  • You will receive a meeting invitation will include a link to join the meeting.
  • Separate meeting invitations will be sent for the morning and afternoon sessions of the course.
    • You will need to join the appropriate meeting at the appropriate time.
  • If you are using a microphone, please ensure that it is muted until such time as you need to ask a question.
  • The remote meeting connection will be open approximately 30 minutes before the start of the course. We encourage you to connect as early as possible in case you experience any unforeseen problems.


Please Note: This event is being conducted entirely online. All attendees will connect and attend from their computer, one connection per purchase. For details please see our FAQ

If you are unable to attend at the scheduled date and time, we make recordings available to all registrants for three business days after the event

Event Standard RateAttendees
Single Connection - Human Performance Improvement 3.0US $ 1295.00
Pack of 5 connectionsUS $ 5,180.00
Pack of 10 ConnectionsUS $ 9,065.00
Pack of 20 ConnectionsUS $ 15,540.00
Call us at 303.770.8800 if you have any specific questions on the volume discounts
* all other discounts do not apply to license packs

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Cancellation Policy

Your registration may be transferred to a member of your organization up to 24 hours in advance of the event. Cancellations must be received on or before October 15, 2021 in order to be refunded and will be subject to a US $195.00 processing fee per registrant. No refunds will be made after this date. Cancellations received after this date will create a credit of the tuition (less processing fee) good toward any other EUCI event. This credit will be good for six months from the cancellation date. In the event of non-attendance, all registration fees will be forfeited. In case of conference cancellation, EUCIs liability is limited to refund of the event registration fee only. For more information regarding administrative policies, such as complaints and refunds, please contact our offices at 303-770-8800

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EUCI has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).  In obtaining this accreditation, EUCI has demonstrated that it  complies with the ANSI/IACET Standard which is recognized internationally as a standard of good practice. As a result of their Authorized Provider status, EUCI is authorized to offer IACET CEUs for its programs that qualify under the ANSI/IACET Standard.

EUCI is authorized by IACET to offer 1.6 CEUs for this event.

Requirements for Successful Completion of Program

Participants must log in each day and be in attendance for the entirety of the course to be eligible for continuing education credit. 

Instructional Methods

The course will use a combination of case studies, classroom exercises and PowerPoint presentations

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