Serving the energy industry for over 30 years
By - Jon Brown

Human Performance Improvement 3.0 for Electric Utilities
November 12-13, 2020 | Online :: Central Time

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The average American company wastes $637 per year per employee on human errors. Due to the nature of the work we do and the service we provide, the cost of human error in the electric utility industry is closer to $3,000 per employee per year. After deploying a robust Human Performance Improvement effort, companies typically see more than a 40% decrease in human errors and the costs associated with them. This course will give you the information you need to start down that path.

“To err is human…,” but does human fallibility doom us to failing over and over again? “Human error” is often attributed as the cause to most of our events, whether we are talking about injuries, equipment damage, unit trips, power distribution disruptions, environmental releases, etc. This leaves everyone wondering, “How can we reduce events caused by human fallibility?” For too long, there hasn’t been a good answer to that question.

Human Performance Improvement (HPI) is the application of principles and techniques specifically designed to reduce organizational events. HPI 3.0 builds on the original foundation of HPI by integrating emergent research in Industrial and Organizational Psychology, Ergonomics, Social Psychology, Cognitive Psychology, Behavioral Economics, etc. This course will not turn you into a psychologist, but it will equip you with the knowledge and tools you need to reduce events caused by human error in your organization, and it will enable you to be a better leader.

Learning Outcomes

  • Develop a broad and deep understanding of why and how people deviate from expectations
  • Discuss and apply a set of human error reduction tools in an Electric Utility context Including:
    • Pre-job brief
    • 3-way communication
    • Phonetical alphabet
    • Self-check/TV-STAR
    • Post-job review
    • Stop when unsure and questioning attitude
    • 2-minute rule
    • Procedure use & adherence with place-keeping
    • Peer check
  • Explore the most common responses to failure and how those responses usually guarantee recurrence
  • Explore and apply a flexible and robust approach to event response that increases learning and engagement while decreasing the threat of recurrence:
    • Learning teams
    • Latent cause analysis
    • Creating real accountability
    • Changing hearts and minds to improve future results
  • Apply all of the above through a series of dynamic learning activities and case studies from real events in mining power generation, and T&D



EUCI has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).  In obtaining this accreditation, EUCI has demonstrated that it  complies with the ANSI/IACET Standard which is recognized internationally as a standard of good practice. As a result of their Authorized Provider status, EUCI is authorized to offer IACET CEUs for its programs that qualify under the ANSI/IACET Standard.

EUCI is authorized by IACET to offer 1.1 CEUs for this event.


Requirements for Successful Completion of Program

Participants must sign in/out each day and be in attendance for the entirety of the course to be eligible for continuing education credit.

Instructional Methods

The course will use a combination of case studies, classroom exercises and powerpoint presentations


Thursday, November 12, 2020 : Central Time

8:45 – 9:00 a.m. :: Log In and Welcome

9:00 – 10:30 a.m. :: Session 1

  • Defining HPI and exploring how and why HPI is effective
  • Clarifying worker intent
  • The First Principle: People are fallible

10:30 – 10:45 a.m. :: Morning Break

10:45 – 11:45 a.m. :: Session 2

  • The Second Principle: Error-likely situations
  • Traps, triggers, and tools

11:45 a.m. – 12:30 p.m. :: Lunch Break

12:30 – 1:30 p.m. :: Session 3

  • Error Reduction Tools
    • Phonetic alphabet
    • Pre-job brief
    • Place-keeping
    • Peer check
    • Post-job review
    • 3-Way communication
    • Procedure use and adherence
    • Self-Check/TV-STAR
    • Stop (and get help) when unsure

1:30 – 1:45 p.m. :: Afternoon Break

1:45 – 4:00 p.m. :: Session 4

  • Pre-job brief simulation and coaching
  • The Third Principle: Context influences behavior
  • Dynamic review and prep for Day 2

Friday, November 13, 2020 : Central Time

8:45 – 9:00 a.m. :: Log In

9:00 – 10:30 a.m. :: Session 5

  • The Fourth Principle: Blame solves nothing, only learning yields improvement
  • Exploring our natural reaction to failure
  • The Fifth Principle: Your response to failure matters
  • The recipe for improvement, accountability, discretionary effort, and trust

10:30 – 10:45 a.m. :: Morning Break

10:45 – 11:45 a.m. :: Session 6

  • Intro to Learning Teams
  • Learning Team Simulation using an actual case study: Part 1

11:45 a.m. – 12:30 p.m. :: Lunch Break

12:30 – 1:30 p.m. :: Session 7

  • Learning Team Simulation: Part 2
  • Learning Team review

1:30 – 1:45 p.m. :: Afternoon Break

1:45 – 4:00 p.m. :: Session 8

  • Exploring influence strategy and accountability
  • HPI Implementation Guide, pitfalls to avoid, and best practices
  • Resources for further development
  • Q&A
  • Learning outcome review   


Wes Havard, Operational Excellence & Human Performance Improvement, Luminant

Wes Havard is a leader of the Operational Excellence and Human Performance Improvement activities at the largest generator of electricity in Texas. His experience includes Continuous Improvement, Operations Management, OE, and HPI. He has a B.S. in Business Management and is completing his Ph.D. in Industrial and Organizational Psychology.

Online Delivery

We will be using Microsoft Teams to facilitate your participation in the upcoming event. You do not need to have an existing Teams account in order to participate in the broadcast – the course will play in your browser and you will have the option of using a microphone to speak with the room and ask questions, or type any questions in via the chat window and our on-site representative will relay your question to the instructor.

  • You will receive a meeting invitation will include a link to join the meeting.
  • Separate meeting invitations will be sent for the morning and afternoon sessions of the course.
    • You will need to join the appropriate meeting at the appropriate time.
  • If you are using a microphone, please ensure that it is muted until such time as you need to ask a question.
  • The remote meeting connection will be open approximately 30 minutes before the start of the course. We encourage you to connect as early as possible in case you experience any unforeseen problems.


Please Note: This event is being conducted entirely online. All attendees will connect and attend from their computer, one connection per purchase. For details please see our FAQ

If you are unable to attend at the scheduled date and time, we make recordings available to all registrants for three business days after the event

Event Standard RateAttendees
Single Connection - Human Performance Improvement 3.0 for Electric UtilitiesUS $ 1295.00
Pack of 5 connectionsUS $ 5,180.00
Pack of 10 ConnectionsUS $ 9,065.00
Pack of 20 ConnectionsUS $ 15,540.00
Call us at 303.770.8800 if you have any specific questions on the volume discounts
* all other discounts do not apply to license packs

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Cancellation Policy

Your registration may be transferred to a member of your organization up to 24 hours in advance of the event. Cancellations must be received on or before October 09, 2020 in order to be refunded and will be subject to a US $195.00 processing fee per registrant. No refunds will be made after this date. Cancellations received after this date will create a credit of the tuition (less processing fee) good toward any other EUCI event. This credit will be good for six months from the cancellation date. In the event of non-attendance, all registration fees will be forfeited. In case of conference cancellation, EUCIs liability is limited to refund of the event registration fee only. For more information regarding administrative policies, such as complaints and refunds, please contact our offices at 303-770-8800

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