By - Jon Brown

Data Center Operations
October 25, 2019 | Denver, CO

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If this event is of interest you may also be interested in these related events

Data Center Site Selection and Development, October 23, 2019 in Denver, CO

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The data center has been built, acquired, leased or rented. NOW WHAT?

Understanding the pledges made, performance standards to be realized, certifications to be achieved and the manpower required to succeed. Data centers are assembly factories. They take in “DATA” as a raw material, reassemble it into chosen goods and output the desired products. This course examines the processes necessary for managing this progression for the three “A’s”: Availability, Accuracy and Auditability.

Learning Outcomes

  • Taking charge
  • Creating the operational manual
  • Change management
  • Communicating
  • The hiring processes: WHY VALIDATED SKILLS MATTER
  • Governance (CSR & more)
  • Operational Certification review:
    • ITIL – Processes & Functions
    • SOC (SAS70)
    • PCI (Payment Card Industry)
    • Security ISO 27001/27002
    • Data Wipe Standard (DOD 5220-22M)
    • HIPPA
    • ASHRAE
    • Green Grid
    • Sustainability – ISO 14001. EPA Energy Star
  • KPI – Metrics
  • DCIM – Data center information management



EUCI has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).  In obtaining this accreditation, EUCI has demonstrated that it  complies with the ANSI/IACET Standard which is recognized internationally as a standard of good practice. As a result of their Authorized Provider status, EUCI is authorized to offer IACET CEUs for its programs that qualify under the ANSI/IACET Standard.

EUCI is authorized by IACET to offer 0.7 CEUs for this event.


Requirements for Successful Completion of Program

Participants must sign in/out each day and be in attendance for the entirety of the course to be eligible for continuing education credit.

Instructional Methods

Case Studies and Power Point presentations will be used for all learning outcomes


Friday, October 25, 2019

7:30 – 8:00 a.m. :: Registration and Continental Breakfast

8:00 – 10:00 a.m. :: Hiring an Operations Team – Taking Charge

  • Background checks
  • Validating skills
  • Start dates
  • Establishing protocols
  • Security Lockdown

10:00 – 10: 20 a.m. :: Morning Break

10:20 a.m. – 12:30 p.m. :: MOP, SOP & Process Management

  • Service operation practices
  • Event management
  • Incident management
  • Problem management
  • Fulfillment (change management) processes
  • Access management
  • Service desk / Command center functions

12:30  – 1:30 p.m. :: Group Luncheon

1:30 – 3:15 p.m. :: IT Installations and Certifications

  • Managing vendors
  • Label and ID systems
  • Establishing work ticket systems & charges
  • Securing certifications

3:15  – 3:30 p.m. :: Afternoon Break

3:30 – 5:00 p.m. :: Look Ahead

  • 1st year maintenance
  • 2nd year maintenance
  • 3rd year out of warranty maintenance
  • Establishing KPI’s
  • Trending

5:00 p.m. :: Course Concludes


Dr. Cronin, CEO, Resilient Solutions, LLC

Dr. Cronin is the CEO of Resilient Solutions, LLC a Mission Critical Consultancy firm founded in 2003 that is focused on data center Management, Operations, Marketing, Forensics and Research. Previously, Dr. Cronin has also held the positions as Technical Managing Director for the Research Foundation at Binghamton University, COO of Steel ORCA and 20 years handling back office operations for multiple Wall Street firms.

Currently, his efforts are spotlighting data center efficiency research, data center education, application of 400V direct current power distribution, integration of renewable resources and ITAD (Information Technology Asset Disposition) management.

Dr. Cronin is a founder of 7×24 Exchange, serves as a Columnist and Advisor for Mission Critical Magazine, is a Subject Matter Expert in developing a Mission Critical academic degree program, is the creator of the “Containerized and Modular Data Center” discussion group on LinkedIn and sits on the Boards of several Mission Critical Industry groups. 

For over 30 years Dr. Cronin has been a leader in the operational aspects of technology in both Enterprise and Colocation operations. The greater part of his career has been with large fortune 500 financial and retail organizations.

Dr. Cronin is a graduate of Villanova where he earned a BS in Accounting and holds a Doctorate of Mission Critical Operations from AATC University.


EUCI Office Building Conference Center

4601 DTC Blvd, B-100

Denver CO, 80237


Nearby Hotels

Hyatt Regency Denver Tech Center
7800 E Tufts Ave
Denver, CO 80237
Phone: 303-779-1234
0.3 miles away

Hilton Garden Inn Denver Tech Center
7675 E Union Ave
Denver, CO 80237
Phone: 303-770-4200
0.6 miles away

Denver Marriott Tech Center
4900 S Syracuse St
Denver, CO 80237
Phone: 303-779-1100
0.7 miles away

Hyatt Place Denver Tech Center
8300 E.Crescent Parkway
Greenwood Village, CO 80111
Phone: 1-888-492-8847
0.9 miles away


Please Note: Confirmed speakers do not need to register and are encouraged to participate in all sessions of the event. If you are a speaker and have any questions please contact our offices at 1.303.770.8800

EventEarly Bird Before
Friday, October 04, 2019
Standard RateAttendees
Data Center OperationsUS $ 895.00 US $ 995.00

This event has the following related events:

Data Center Site Selection and DevelopmentUS $ 895.00 US $ 995.00
Data Center Design and ConstructionUS $ 895.00 US $ 995.00

Take advantage of these discounts!

  • Attend the Course and all of the related events and pay US $ 2,495.00 per attendee (save US $ 190.00 each)
  • Attend the Course and one of the related events and save US $ 95.00 per attendee

Cancellation Policy

Your registration may be transferred to a member of your organization up to 24 hours in advance of the event. Cancellations must be received on or before September 20, 2019 in order to be refunded and will be subject to a US $195.00 processing fee per registrant. No refunds will be made after this date. Cancellations received after this date will create a credit of the tuition (less processing fee) good toward any other EUCI event. This credit will be good for six months from the cancellation date. In the event of non-attendance, all registration fees will be forfeited. In case of conference cancellation, EUCIs liability is limited to refund of the event registration fee only. For more information regarding administrative policies, such as complaints and refunds, please contact our offices at 303-770-8800

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