By - Jon Brown

Human Performance Improvement for Leaders
September 10-11, 2019 | Seattle, WA

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Overview

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Introduction to Human Performance Improvement for Utilities, September 9, 2019 in Seattle, WA

The “Overview of Human Performance Improvement for Everyone” course explores the principles of HPI, how and why people deviate and events happen in systems, and key concepts of event learning. The course will begin with an interactive dynamic learning activity (DLA) that will require participants to apply HPI’s error-reduction tools to succeed. The DLA will also illustrate the complex interactions between organizational systems, error precursors, and individual choices to yield unwanted events, which will set the stage for a new approach to event learning.

Participants will then learn the basics of two new event-learning processes proven to generate engagement, process improvement, and real accountability: (1) The Learning Team process pioneered by Dr. Todd Conklin at Los Alamos National Labs, and (2) the Latent Cause Analysis process developed by Bob Nelms with the Failsafe Network. Participants will then simulate a Learning Team based on a case study of an actual event in the power generation industry.

When something goes wrong, people expect accountability, fairness, and justice.

Unfortunately, in the aftermath of events, most organizations struggle with achieving all of these expectations. To aid in this significant challenge, participants will review and apply two different decision-making tools designed to aid leaders in selecting a just response to the behaviors leading to events.

This course will also review the principles and basic skills associated with the Enhanced Cognitive Interview process, and participants will practice these skills in multiple interview simulations. Participants will also explore how to develop effective action items in response to the types of conditions leading to an event and learn the most common mistakes made in developing action items.

Participants will then return to the DLA they encountered at the beginning of the course and apply new lessons learned during the course to improve performance.  Finally, participants will explore the specifics of HPI implementation and sustainment.

*It is strongly suggested that you attend the previous course, Introduction to Human Performance Improvement for Utilities, as a pre-requisite. HPI is a fast evolving topic, and HPI for Leaders relies heavily on up-to-date theory covered in that course*

Learning Outcomes

This course enables the participants to reduce events caused by human and system error by:

  1. Simulating event learning processes that engage participants in the learning process, creating engagement, buy-in, ownership, and real accountability
  2. Demonstrating effective investigative interviewing skills through application of the Cognitive Interview process
  3. Distinguishing between retributive justice and restorative justice and determining when and how best to apply each of those
  4. Applying various culpability decision-making models and discussing the advantages and disadvantages of each
  5. Reviewing strategies and pitfalls for implementing and sustaining HPI

This a very interactive and experiential course, achieving the learning outcomes through simulations and case studies rather than just lecture. It is fast-paced and fun.

Credits

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EUCI has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).  In obtaining this accreditation, EUCI has demonstrated that it  complies with the ANSI/IACET Standard which is recognized internationally as a standard of good practice. As a result of their Authorized Provider status, EUCI is authorized to offer IACET CEUs for its programs that qualify under the ANSI/IACET Standard.

EUCI is authorized by IACET to offer 1.1 CEUs for this event.

 

Requirements for Successful Completion of Program

Participants must sign in/out each day and be in attendance for the entirety of the course to be eligible for continuing education credit.

Instructional Methods

Instructional methods include a combination of dynamic learning activities, PowerPoint slides, and case studies

Agenda

Tuesday, September 10, 2019

8:00 – 8:30 a.m. :: Registration and Continental Breakfast

8:30 a.m. – 5:00 p.m. :: Course Timing

12:00 – 1:00 p.m. :: Group Luncheon


Dynamic Learning Activity Setting the Stage for Event Learning                  


Learning Methods

How to Conduct a Learning Team

  • Case Study with Learning Team Simulation
  • Overview of the Latent Cause Analysis

Just Culture

  • Restorative and Retributive Justice
  • Assessing Culpability Using DOE Culpability Matrix and the Just Culture Algorithm

Introduction to Cognitive Interviewing

  • Memory Models and Memory Fallibility
  • History, Principles, and Key Concepts of Cognitive Interviewing
  • Understanding and Developing the Skills for Conducting Effective Cognitive Interviews
  • Cognitive Interview Skills Practice Following a Stimulus Event

Wednesday, September 11, 2019

8:00 – 8:30 a.m. :: Continental Breakfast

8:30 a.m. – 5:00 p.m. :: Course Timing

12:00 – 1:00 p.m. :: Group Luncheon


Cognitive Interviewing Skills Demonstration – Continued


Beyond Blame, Shame, and Retrain: Developing Effective Action Items

  • Best Practices
  • Pitfalls and Lessons Learned

Dynamic Learning Activity – Round 2: Applying Lessons Learned                


HPI Implementation & Sustainment

  • Best Practices
  • Pitfalls and Lessons Learned

HPI Resources, Q&A, & Wrap-up

Instructor

Wes Havard / Principal Consultant of Operational Excellence & Human Performance Improvement / Luminant Energy

Wes Havard is a leader of the Operational Excellence and Human Performance Improvement activities at the largest generator of electricity in Texas. He works out of the Martin Lake Steam Electric Station with 3 850MW/hr units. His experience includes Continuous Improvement, Operations Management, Cause Analysis, OE, and HPI. He has a B.S. in Business Management and is completing his Ph.D. in Industrial and Organizational Psychology.

Location

Hilton Garden Inn Seattle Downtown

1821 Boren Avenue

Seattle, WA 98101

Reserve your room:

please call 1-206-467-7770

Click here to book online.

Room Block Reserved For:

Nights of September 8 – 10, 2019

Room rate through EUCI:

$229.00 single or double plus applicable taxes
Make your reservations prior to August 19, 2019.

Register

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