Project Management for Water and Wastewater Utilities
August 19-20, 2021 | Online :: Central Time
“This course provided a great blend of technical skills and soft skills for effectively (and kindly) managing water and wastewater projects.” Water and Wastewater Assistant Superintendent, PUD #1 Clallam County
A great project manager enables their team to take on new challenges, has the foresight to minimize resident disruption and customer risk, and understands the tricks of the trade to keeping project momentum up. When it comes to water and wastewater project implementation there is more to consider than the data behind the solution. Enabling a project to stay on schedule, communicating with key stakeholders, and allocating resources efficiently and effectively are all critical responsibilities of a project manager.
Project Management for Water and Wastewater Utilities will cover the hard basics of defining and closing a project while driving home the importance of refining the soft skills that bring an idea from the drawing board to your residents’ backyard. This course will enable you to assess the feasibility of a project and define (or refine) your plan. The instructor will layout strategies for piloting a project, identifying new opportunities, mitigating risks, promoting your team to take ownership of their work, and defining the intangibles of customer communication.
Upon completion of this course, participants will be able to successfully:
- Assess the feasibility of a project
- Identify the scope of their work
- Develop a task list and customize it to work for you
- Define roles and responsibilities and understand their importance
- Review the documentation process and know what is important to include
- Layout a schedule and its components
- Identify and mitigate risks
- Improve internal communication skills and effectiveness: keeping enthusiasm up, handling conflict, identifying new opportunities
- Improve external communication skills and effectiveness: when to deliver a message, what to say, and how to say it
- Complete projects with limited resources
- Utilize communication skills as a method for building momentum
- Choose the best method for communicating with the public
- Decide on next steps when the plan changes
- Discuss how to lessen impacts on customers
- Utilize humor and positivity to incite productivity and enthusiasm
- Review the purpose of a pilot project
- Identify how to set up a pilot project
Thursday, August 19, 2021 : Central Time
8:45 – 9:00 a.m.
Log In and Welcome
12:00 – 12:30 p.m.
9:00 a.m. – 4:00 p.m.
Short breaks will be taken throughout each session
Introduction to Project Management
- What are your most pressing questions about project management?
- What is a project manager?
- Program V. Project
- Components of a project
- Budget and cost estimation
Defining Your Project
- Who are your stakeholders?
- What is the scope of your work?
- Is it feasible?
- Communication and documentation
- What is important to document?
- K.I.S.S. – Keeping it Simple, Seriously
Controlling Your Project – Part One
- Stakeholder Engagement
- Internal: Communication, keeping enthusiasm up, handling conflict, and identifying new opportunities
- External: when to deliver a message, what to say, how to deliver it
- Feedback: how to receive it and when to incorporate it into your project
- Notification Strategies
- Monitor and Control Project Work:
- Task List:
- What does a task list look like?
- How to customize it to work for you
- Task List:
- Manage Change:
- How do you handle project change?
- Identifying and mitigating risks
12:00- 12:30 p.m. :: Lunch Break
Controlling Your Project – Part Two
- Managing project quality
- Managing resources
- Schedule & time management
Best Kept Secrets of Project Management
- Project Management vs. Emergency Management
- Bonus – Agile Project Management: What is it? How might it help Water Utilities?
Exercise: Identifying Key Stakeholders and Creating a Communication Strategy
This group exercise will put you in a real-life project management scenario with emphasis on stakeholder communication. Each project benefits and impacts different stakeholder groups depending on the nature of the project. What sort of projects will impact your internal teams and how do you work to better support them? When will a project transition from inconveniencing residents to benefiting them and how do you get that message across? We will work through a series of scenarios and share the solutions that bring a project to life.
Friday, August 209, 2021 : Central Time
8:45 – 9:00 a.m.
9:00 a.m. – 12:00 p.m.
Short breaks will be taken throughout each session
10 Best Tips and Tricks to Keeping Project Momentum
- Good habits
Piloting Projects and Shifting Organizational Perspective on New Processes
- The true purpose of pilot projects
- How to set up a pilot project
- Failure and acceptance
- Having fun in the process
Exercise and Simulation: What Does Your Project Look Like?
This project simulation will apply the tools covered over the past day and a half. From deciding on the feasibility of a project to piloting one, how do you lay out your schedule, mitigate risks, decide on what to document, and reschedule your project when an unanticipated challenge arises? In this group exercise, our project management curriculum will be put to work as we develop a plan (sometimes on the fly) and communicate it effectively to our key stakeholder groups.
Marlee Franzen, PE, PMP, Senior Manager of Water Operations, DC Water
Marlee Franzen, PE, PMP, Senior Manager of Water Operations, DC Water has 25 years of engineering experience almost all of it in the utility field working on topics ranging from water conservation, water and wastewater development, drinking water quality, emergency repairs, and operations and maintenance projects. For almost five years Ms. Franzen has been an operations manager at DC Water. Her first three years she focused on water distribution maintenance, for the remaining time she has been working on water distribution operation. While having bachelor’s and master’s degrees in Chemical Engineering, she is a licensed Civil Engineer and has worked for four utilities: Goleta Water District, Colorado Springs Utilities, Arlington County, VA and DC Water.
We will be using Microsoft Teams to facilitate your participation in the upcoming event. You do not need to have an existing Teams account in order to participate in the broadcast – the course will play in your browser and you will have the option of using a microphone to speak with the room and ask questions, or type any questions in via the chat window and our on-site representative will relay your question to the instructor.
- IMPORTANT NOTE: After November 30 you will not be able to join a Teams meeting using Internet Explorer 11. Microsoft recommends downloading and installing the Teams app if possible. You may also use the Edge browser or Chrome.
- You will receive a meeting invitation will include a link to join the meeting.
- Separate meeting invitations will be sent for the morning and afternoon sessions of the course.
- You will need to join the appropriate meeting at the appropriate time.
- If you are using a microphone, please ensure that it is muted until such time as you need to ask a question.
- The remote meeting connection will be open approximately 30 minutes before the start of the course. We encourage you to connect as early as possible in case you experience any unforeseen problems.
Please Note: This event is being conducted entirely online. All attendees will connect and attend from their computer, one connection per purchase. For details please see our FAQ
If you are unable to attend at the scheduled date and time, we make recordings available to all registrants for three business days after the event
|Single Connection - Project Management for Water and Wastewater Utilities||US $ 1195.00|
|Pack of 5 connections||US $ 4,780.00|
|Pack of 10 Connections||US $ 8,365.00|
|Pack of 20 Connections||US $ 14,340.00|
|Call us at 303.770.8800 if you have any specific questions on the volume discounts|
|* all other discounts do not apply to license packs|
Your registration may be transferred to a member of your organization up to 24 hours in advance of the event. Cancellations must be received on or before July 16, 2021 in order to be refunded and will be subject to a US $195.00 processing fee per registrant. No refunds will be made after this date. Cancellations received after this date will create a credit of the tuition (less processing fee) good toward any other EUCI event. This credit will be good for six months from the cancellation date. In the event of non-attendance, all registration fees will be forfeited. In case of conference cancellation, EUCIs liability is limited to refund of the event registration fee only. For more information regarding administrative policies, such as complaints and refunds, please contact our offices at 303-770-8800