By - Jon Brown

Smart Metering for Water Utilities
July 25-26, 2016 | Denver, CO

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The use of a smart infrastructure in the utility industry, including advanced metering, is growing. Advanced metering can consist of two-way communications or drive-by reads and provides a utility with an additional connection to its customers. In addition, a utility can have a better understanding of the quality and distribution of its product, thereby allowing for improvements in service reliability and efficiency. This can lead to improved financial benefits for the utility and improved satisfaction for its customers.

Electrical utilities have adopted advanced metering more swiftly than water utilities.  That is changing, however, as water utilities have observed both the advantages gained and the lessons learned from the implementation efforts of their electric utilities counterparts.  It’s especially critical now, as the many challenges of aging infrastructures put an increased burden on water utilities, which confront these issues:

  • Managing capital and operational costs
  • Water loss (also known as non-revenue water) due to leaks and other system failures
  • Water scarcity/conservation

With advanced metering, water utilities are able to use big data to manage many critical challenges and decrease operating costs, identify performance issues, improve customer service and better prioritize infrastructure investments.

This symposium will bring together industry and utility experts to share their expert knowledge, experiences and aspirations regarding the use of advanced metering, with particular emphasis on lessons learned for application to water utilities.  Attendees will take away additional knowledge and resources required to implement effective solutions within the areas of improving customer engagement for their company as well as network with industry peers.

Learning Outcomes

  • Design a business plan that must address a variety of factors including economic and financial factors
  • Discuss how to get executive approval for the smart meter project and leadership’s role moving forward
  • Discuss ongoing initiatives to improve consumer engagement/satisfaction before, during and after an AMI/AMR implementation
  • Explain how improved analytics through smart meters can improve utility performance and customer satisfaction
  • Evaluate new initiatives for utilities that utilize the smart meter data
  • Discuss how customers will benefit from smart meters and therefore why they can be expected to support smart grid technology deployment
  • Design an internal change management plan for utility employees – a critical step in overall consumer buy-in
  • Discuss programs and processes that enable the successful use of smart meters


AP_LogoEUCI has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).  In obtaining this accreditation, EUCI has demonstrated that it  complies with the ANSI/IACET Standard which is recognized internationally as a standard of good practice. As a result of their Authorized Provider status, EUCI is authorized to offer IACET CEUs for its programs that qualify under the ANSI/IACET Standard.

EUCI is authorized by IACET to offer 1.0 CEUs for this course.


Monday, July 25, 2016

8:00 – 8:30 a.m. :: Registration and Continental Breakfast

8:30 – 8:45 a.m. :: Opening Announcements

8:45 – 9:15 a.m. :: Welcome Address from Denver Water

“Big data and analytics” is an increasingly important concept in the operations of water utilities.  Chris Dermondy, Chief Information Officer (CIO) at Denver Water, will kick off the EUCI conference with remarks on how Colorado’s oldest and largest water utility is pivoting around its current AMR system to future AMI plans.  In addition, he will address the important role that a smart infrastructure will have in the future of the water utility industry.

Chris Dermody, Chief Information Officer (CIO), Denver Water

9:15 – 9:45 a.m. :: Utility Innovation: Smart Water Outlook

Smart networks and new technologies have the power to transform the water industry, but what progress is being made by utilities? What are leading utilities doing to drive change? Zpryme will share the result of its most recent smart water survey of 86 U.S. water utilities. Understand how your peers are approaching this quickly evolving space and how your organization compares.

Christine Richards, Research Director, Zpryme

9:45 – 10:15 a.m. :: Networking Break

10:15 a.m. – 12:15 p.m. :: Positioning the Utility for Success: Building a Business Case for Advanced Metering

There is no “one-size-fits-all” approach to building the business case. Each utility has its own vision and objectives for an advanced meter future and operates in a unique geographic and regulatory environment. The decision to move forward and implement advanced metering represents a critical decision for the future. There are many factors to consider including traditional economic and financial factors, but also important public, community and customer issues. The business case must address all of these factors using a combination of quantitative and qualitative analysis, as well as evaluation. This session will provide an overview of the various factors that need to be considered to position a utility for the future including:

  • Build a plan incorporating an understanding of the basic economic indicators that are utilized in making a decision
  • Manage the data with special emphasis on storage in a common repository and structured in a manner that makes sense for the utility’s unique needs
  • Use the data to enable managers to better understand the actual return on investment that can be achieved with using big data
  • Benefits documentation of advanced metering for the customer and utility
  • Executive approval is key and paves the way for utility leadership to confront the dilemma of deciding whether to self-manage the switch or out-source the project


Tommy McClung, Senior Manager, West Monroe Partners

Andrew Dudley, Senior Project Manager, Landis+Gyr

12:15 – 1:15 p.m. :: Group Luncheon

1:15 – 4:30 p.m. :: Smart Metering and Customer Engagement

Advanced metering gives utilities additional, accurate, and timely data to better serve their customers. It also gives customers the information they need to conserve water, thereby lowering their water bills. More accurate billing and reduced water losses can become a reality, along with cost-effective, targeted maintenance. Customer segmentation analytics can help utilities understand their customers better, enabling them to design targeted rate structures and other programs. This session will provide an overview of how advanced metering enhances the customers’ experience, including:

  • Providing water management solutions for customers to better manage their bills
  • Research the impacts of advanced metering to understand what programs should be introduced to customers
  • Greater flexibility for new rates and programs
  • New levels of service automation
  • Gaining a more experiential relationship with customers through deeper insights


Maria DeChellis, Chief Customer Support and Services, City of Baltimore

Jon Brock, President, Desert Sky Group

Pete Mulvaney, Senior Manager, West Monroe Partners


Tuesday, July 26, 2016

8:00 – 8:30 a.m. :: Continental Breakfast

8:30 – 11:30 a.m. :: Lessons Learned from the Trenches

Traditionally, utilities have been incentivized to be risk-averse by the regulations and regulators that control the industry. Yet, in today’s digital age, customers expect from their utilities faster, more efficient customer service, as well as increased opportunities to reduce their bills. These advanced meter investments give utilities an efficient path to incorporate a host of new tools and improve their customer engagement. As a result, many utilities are either upgrading or considering upgrading their legacy metering and data-exchange infrastructure to convert this newly-available information capability into meeting modern customer expectations and demand. In this session, attendees will hear case studies from several utilities in different stages of the advanced metering cycle.


Maria DeChellis, Chief Customer Support and Services, City of Baltimore

Tommy McClung, Senior Manager, West Monroe Partners

Jon Haukaas, Operations Manager, City of Fort Collins Water Engineering & Field Services

Jim Ketchledge, CEO & President, Excergy

11:30 a.m. :: Conference Adjourns


Jon Brock, President, Desert Sky Group

Maria DeChellis, Chief, Customer Support and Services, City of Baltimore Department of Public Works

Chris Dermody, CIO, Denver Water

Andrew Dudley, Senior Product Manager, Landis+Gyr

Jon Haukaas, Operations Manager, City of Fort Collins Water Engineering & Field Services

Jim Ketchledge, CEO & President, Excergy

Tommy McClung, Senior Manager , West Monroe Partners

Peter Mulvaney, Senior Manager, West Monroe Partners, LLC

H. Christine Richards, Research Director, Zpryme


Hyatt Regency DTC
7800 E Tufts Ave
Denver, CO 80237

To reserve your room, please call 1-303-779-1234
Please indicate that you are with the EUCI group to receive the group rate.

OR Book the discounted rate online


The room rate is $179.00 single or double plus applicable taxes.


A room block has been reserved for the nights of July 24 – 25, 2016.


Make your reservations prior to July 1, 2016. There are a limited number of rooms available at the conference rate. Please make your reservations early.


Event Standard RateAttendees

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