Serving the energy industry for over 30 years
By - Jon Brown

Experienced Based Decision-Making for Electric Utility Emergencies
June 2 & 9, 2020 | Online :: Central Time

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Three major challenges are now facing the electric utility industry:

  • Loss of institutional experience in responding to power disruption emergencies due to retirement and turn-over
  • The need to make effective decisions at all levels during an emergency – from line crews to control rooms to emergency management
  • The need to gather, analyze and act on lessons-learned from power disruption emergencies

This two part hands-on virtual workshop will focus on how experience is captured and applied in a major electric outage incident, with emphasis on critical decision-making.  This workshop is split into two sessions due to the interactive nature and asking attendees to provide some information for the second session.

The psychological background for experience-based decision-making will be presented.  Then the workshop will break up into groups to work – and compete – on and in-depth outage management scenario.

Hands on-activities will include:

  • Gathering and sharing real-life experiences and lessons-learned associated with critical decision-making in management for outages
  • A detailed scenario addressing logistics-related situations that commonly occur in major outage incidents

Each small-group team will work together in a virtual environment to gather and share experiences associated with the topic of a scenario.  Then the groups will work the outage scenario independently, gaining situational awareness, developing strategies and creating action plans for the situation presented.  The groups will share and contrast their experiences, understandings and solutions with the larger workshop.  Each utility will learn from the experiences and approaches of the other companies.

At the end of the workshop, we will examine lessons learned and take-aways regarding critical decision-making and experience acceleration for storm response.

Due to the interactive nature of this workshop, attendees should have the ability to call in or use their computer’s microphone for speaking with the group.

Learning Outcomes

  • Be introduced to the psychology and reasoning of decision-making in electric utility emergencies 
  • Engage in an activity on key decisions in restoration incidents
  • Discuss other attendees experiences through a group activity
  • Review the experiences shared by attendees and lessons learned
  • Review lessons-learned in restoration incidents
  • Engage in a group exercise on situational awareness during incidents



EUCI has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).  In obtaining this accreditation, EUCI has demonstrated that it  complies with the ANSI/IACET Standard which is recognized internationally as a standard of good practice. As a result of their Authorized Provider status, EUCI is authorized to offer IACET CEUs for its programs that qualify under the ANSI/IACET Standard.

EUCI is authorized by IACET to offer 0.3 CEUs for this event.


Requirements for Successful Completion of Program

Participants must be logged in to the Webinar for its entirety to receive continuing education credit.

Instructional Methods

A Web-based PowerPoint presentation and online interactive question/answer session will be used in this webinar.


June 2, 2020 – Session 1

10:45 – 11:00 am :: LogIn

11:00 a.m. – 12:30 p.m. Central Time

Introductions and Administration

  • Introductions
  • Overview of the Webinar Process
  • Goals and Agenda
  • Approach

Introduction to Decision-Making in Electric Utility Emergencies 

  • Decision-making in Electric Utility Restoration Incidents
  • Experience and Lessons-learned
  • The psychology of Judgement-based DecisionMaking
  • A Model for Experience-based Decision Making
  • Knowledge Transfer and Experience Acceleration

Group Exercise – Key Decisions in Electric Utility Restoration Incidents

  • Question Posed – What are the Key Decisions in an Electric Utility Restoration Incident
  • Ideas Seeded from Pre-Webinar Online Survey
  • Additional Ideas Solicitated from Audience Using Chat Feature or Similar
  • Ideas Captured on the Screen
  • R/T Audience Survey Created – Multi-Voting Exercise
  • R/T Audience Survey Administered and Discussed

Group Exercise – Sharing Experiences

  • Set the Stage – The Restoration Incident Type for The Session – Severe Storms
  • Review the Responses to the Pre-Webinar Assignment
  • Choose 3 – 4 Experiences to Share with Audience
  • Experiences / Authors are Pre-Identified and Agreed. Authors are Promoted as Presenters
  • Each Interview 7 – 10 Minutes Long
  • Have the Author of Each Experience Tell their Story
  • Present Their Story on the Screen While Discussing
  • Coach the Author with Questions
  • Solicit Questions from Audience – Through Chat Feature
  • Wrap Up Each Interview with Key Decisions Actions, Lessons-Learned – Captured on Screen

Review Session 1 and Preview Session 2

  • Review Key Results from Session 1
  • Preview Agenda and Process for Session 2
  • Assign Small Groups for Session 2
  • Assign Homework for Session 2 (Review Session 2 Scenario, Review Experience Database, Identify Key Experiences to use in Small Groups)

June 9, 2020 – Session 2

Pre-Session Homework

  • Become familiar with scenario
  • Become familiar with experiences from the whole group

10:45 – 11:00 am :: LogIn

11:00 a.m. – 1:00 p.m. Central Time

Welcome, Review Session 1 and Preview Session 2

  • Introductions
  • Overview of the Webinar Process
  • Goals and Agenda
  • Approach
  • Review Key Results from Session 1
  • Preview Agenda and Process for Session 2
  • Review Small Groups for Session 2

Presentation – Key Learnings from Experiences Submitted

  • Key Decisions
  • Key Lessons-learned

Group Exercise – Lessons-learned in Electric Utility Restoration Incidents

  • Key Lessons-Learned from Submitted Experiences Listed for Audience (Compiled in Advance)
  • Additional Lessons-Learned Sought from Audience
  • Ideas Captured on the Screen
  • R/T Audience Survey Created – Multi-Voting Exercise
  • R/T Audience Survey Administered and Discussed

Small Group Exercise – Experience-Based Decision-Making

  • Introduce the Exercise
  • Exercise Objectives:
  • Gather Key Information About Incident
  • Gain Situational Awareness
  • Select and Review Pertinent Cases
  • Extract Applicable Approaches and Lessons Learned
  • Apply Applicable Experiences to Make Key Decisions
  • Prepare for the Exercise
  • Provide Information About the Scenario
  • Logistics of Small Group Exercise
  • Small Group Virtual Meetings
  • Smes Will Pop in to Answer Questions
  • Time to Stop and Rejoin Full Webinar
  • Conduct the Exercise
  • Group Identifies 3 or More Applicable Cases
  • Group Uses Incident Info and Selected Cases to Gain Situational Awareness
  • Nature of Incident
  • Probable Evolution of Incident
  • Logistics Key Decision(S)
  • Group Discusses Actions and Lessons Learned
  • Group Selects a Key Decision
  • Group Makes Key Decision

Full Group Exercise

  • Full Group Webinar Reconvenes
  • Spokesperson for Each Small Group Presents Group Findings
  • Key Decision(S)
  • Decision-Making Process
  • How Experiences Influenced Decision-Making
  • Lessons-Learned About the Decision-Making Process
  • Questions Collected by Chat
  • Spokesperson Response to Questions
  • Key Understandings Captured On Screen

Summary and Wrap-up

  • Summary of what Happened
  • Discussion of what the Group Learned
  • Brief Description of Alphaact System
  • R/T Survey of Interest In Industry-Wide Experience / Lessons Learned Sharing Program
  • Close


Richard Ohlsen, President, Specialized Planning and Response, LLC

Richard runs SPR, LLC as a small business that supports organizations in Emergency Management and Decision Making.  He is also an Emergency Management Specialist at Brookhaven National Laboratory.  Prior to BNL, Richard was the National Director for Domestic Disaster Response and Preparedness for The Episcopal Church.  In this role, Richard responded to and supported any emergency within the Continental United States and was the Episcopal Church’s representative to the National Voluntary Organizations Active in Disaster.  Prior to the Episcopal Church, Richard was with the Federal Emergency Management Agency, Region II.  In FEMA Richard held position in National Preparedness, Response and Recovery, Mitigation, and Logistics.  Richard has responded to many disasters, holding leadership positions in Logistics, Operations, and Planning.  During the World Trade Center response for 9/11, Richard was the initial Federal Liaison to NYC, and then became the Deputy Operations Section Chief.  Richard was deployed to Baton Rouge for Hurricane Katrina and was the Division Supervisor for the eight hardest it Parishes in Louisiana.  Richard was involved with the Volunteer Fire Service for over 20 years, and rose to the position of Safety Office within the Brookhaven Fire Department.  Richard is a National Wildfire Coordinating Group and FEMA Instructor for Incident Command System.  Richard holds a Bachelor’s of Science from SUNY Maritime College, a Master’s of Business Administration from Norwich University and is currently All But Dissertation on Human Performance in Change Management for a Doctorate of Business Administration from Walden University. 

Reed Hodgin, AlphaTRAC, Inc.

Reed’s 44-year professional background includes management and operational experience in crisis decision-making, training development and delivery, emergency management and response, hazards and risk assessment, atmospheric modeling, meteorology, facilitation, and public process management.

Reed has led, participated in, and trained crisis decision-making for more than 25 years. He has worked directly with “on the ground” response teams to assess, train, and support the improvement of emergency and disaster decision-making. He is the Principle Investigator and lead scientist on the AlphaACT system, an advanced simulation-based training capability that uses artificial intelligence to capture and apply the experiences of successful decision makers. 

Reed is currently leading a program to extend the principles of experience acceleration, knowledge transfer and crisis decision-making to the gas and electric industries.

Online Delivery

Our courses are designed to be the best possible use of your valuable time – get the information you need to improve your position in the market in an interactive, dynamic format.

We will be using Microsoft Teams to facilitate your participation in the upcoming event. You do not need to have an existing Teams account in order to participate in the broadcast – the course will play in your browser and you will have the option of using a microphone to speak with the room and ask questions, or type any questions in via the chat window and our on-site representative will relay your question to the instructor.

  • You will receive a meeting invitation will include a link to join the meeting.
  • Separate meeting invitations will be sent for the morning and afternoon sessions of the course.
    • You will need to join the appropriate meeting at the appropriate time.
  • If you are using a microphone, please ensure that it is muted until such time as you need to ask a question.
  • The remote meeting connection will be open approximately 30 minutes before the start of the course. We encourage you to connect as early as possible in case you experience any unforeseen problems.


Please Note: This event is being conducted entirely online. All attendees will connect and attend from their computer, one connection per purchase. For details please see our FAQ

Event Standard RateAttendees
Experienced Based Decision-Making for Electric Utility Emergencies - (single connection)US $ 395.00
Pack of 5 connectionsUS $ 1,775.00
Pack of 10 ConnectionsUS $ 2,965.00
For volume discounts call +1.303.770.8800 for quote
* all other discounts do not apply to license packs

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Cancellation Policy

Your registration may be transferred to a member of your organization up to 24 hours in advance of the event. Cancellations must be received on or before May 09, 2020. No refunds will be made after this date. Cancellations received after this date will create a credit of the tuition (less processing fee) good toward any other EUCI event. This credit will be good for six months from the cancellation date. In the event of non-attendance, all registration fees will be forfeited. In case of conference cancellation, EUCIs liability is limited to refund of the event registration fee only. For more information regarding administrative policies, such as complaints and refunds, please contact our offices at 303-770-8800

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