By - Jon Brown

Leadership Development for Water Sector Utilities
August 27-28, 2020 | Denver, CO

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Remote attendance via video conference is now available!

Nearly 40% of water utility staff is expected to retire over the next decade. Whether you are looking to train incoming staff to take on new leadership roles or you are an experienced leader looking to sharpen your skills, this course will leave you with a better understanding of your leadership style through a series of hands on self-assessment exercises and will give new ideas on how you can promote your team to take ownership of their roles.

Leadership Development for Water Sector Utilities will help attendees to understand key characteristics of an effective utility leader, how to assess leadership styles against organizational culture, discuss the interpersonal skills needed to lead your team, and will define the core responsibilities of a water utility leader considering current industry challenges and trends.

This course will include the following materials:

  • Keirsey Instrument
  • “The Manager Meets the Monkey” paperback book

Learning Objectives

Be able to:

  1. Identify and utilize mental models and mindsets as they apply to effective utility management
  2. Identify key leadership styles as they pertain to the 10 Key Attributes of Effective Utility Management
  3. Comprehend and utilize self-assessment of personality and identification of personal leadership style and recognize the impact on organizational culture
  4. Build a framework for sustainable water workforce of the future
  5. Utilize competency models to aid in employee development, coaching and recruitment
  6. Create and manage organizational performance”



EUCI has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).  In obtaining this accreditation, EUCI has demonstrated that it  complies with the ANSI/IACET Standard which is recognized internationally as a standard of good practice. As a result of their Authorized Provider status, EUCI is authorized to offer IACET CEUs for its programs that qualify under the ANSI/IACET Standard.

EUCI is authorized by IACET to offer 1.0 CEUs for this event.


Instructional Methods

This program will use PowerPoint presentations, discussion, and interactive workbook materials for self assessment.

This course will include the following materials:

  • Keirsey Instrument
  • “The Manager Meets the Monkey” paperback book


Tuesday, May 12, 2020

8:00 – 8:30 a.m. :: Registration and breakfast

8:30 a.m. – 4:30 p.m. :: Course timing

12:00 – 1:00 p.m. :: Group Lunch

 Self-Awareness as the Foundation of Effective Leadership

  1. Welcome, Course Overview & Expectations
    • Introductions
  2. Mental Models & Mindsets
    • Understanding our mindsets and perspective
    • How do they impact the utility?
  3. What Makes for an Effective Water Sector Leader?
    • Water Sector issues and challenges
    • Small-group activity: Create a visual portrait of a leader
    • Debrief: What did you identify as crucial characteristics of effective leaders? Evaluate yourself against this set of characteristics. What role does an effective leader play for the team, the department, the utility? Why do our clients depend upon effective leadership?
  4. Introduction to Water Sector Leadership Styles
    • Organizational Culture and organizational alignment
    • Leadership Development Filters
    • Discussion of different Water Sector leadership styles
    • Identifying personal leadership styles
    • Discuss concepts of alignment & balance
    • What does this mean for a utility sustainability?
  5. Self-Awareness (the Foundation of Effective Leadership)
    • Temperament Sorter
      • In-class activities to illustrate different personality styles. What impact does your personality style have on your team? What are your strengths? What personality characteristics may create friction for you and your team?
    • Understanding Our Impact on Others: Perception
      • Large-group de-brief

Wednesday, May 13, 2020

8:00 – 8:30 a.m. :: Continental breakfast

8:30 a.m. – 4:30 p.m. :: Course timing

12:00 p.m. – 1:00 p.m. :: Group Lunch

Understanding & Developing Effective Utility Leadership

  1. Discussion of Leadership Styles
  2. Core Responsibilities of Utility Leader
    • Four important questions for a leader
    • The importance of feedback
  3. The Personal Side of Leadership
    • Communication stoppers
    • Self accountability
    • Principals of balance
  4. Introduction to Competency Modeling and Leadership Effectiveness Analysis (A Utility’s Experience)
  5. Competency Models and Leadership Selection
  6. Performance Coaching
    • Building commitment through performance coaching
    • The importance of delegation (based on “The One Minute Manager Meets the Monkey”)
      • Understanding “monkeys”
      • The purpose of managing “monkeys” (Or, why time should be on your side)
      • Know a monkey when you see one
      • Giving back monkeys
    • Giving feedback & communicating with staff
      • The importance of feedback
      • What works and what doesn’t with feedback
      • Basic reasons for performance problems
  7. Closing Discussion


Cindy Goodburn, Goodburn Consulting

Cindy is focused on building the water workforce of the future. Over 30 years’ experience in leadership and management positions, strategic planning, with an emphasis on business solutions, workforce development, asset management, project management, and budgeting. Recognized as an industry expert in workforce planning and leadership development, development of knowledge management and transfer programs, integrated information system development and ‘Effective Utilities Management (EUM)’.

Richard Gerstberger, President and Principal Consultant with TAP Resource Development Group, Inc..

Richard Gerstberger is President and Principal Consultant with TAP Resource Development Group, Inc.. After graduating from Arizona State University with a degree in Civil Engineering, Richard began his professional career designing and managing the construction of local government and utility projects. He then moved to the public side where he has served as Utility Engineering Manager, Assistant Public Works Director, Director of Utility Operations, and Public Works Director. As Public Works Director, Richard’s responsibilities included a broad range of municipal services along with the city’s water, wastewater and electric utilities. After receiving an MBA from Colorado State University he taught management and organizational development at the university level; followed by working as a program manager for the AWWA Research Foundation. In 1994 Richard began his management consulting career. All together he has over 35 years of professional experience with utility and government organizations.

Richard has designed and implemented strategic planning, organizational assessments, leadership and employee development, performance management, and coaching services for EPA, utilities, public works and other organizations from California to South Carolina, to Florida


EUCI Conference Center

6400 S Fiddlers Green Cir.

Greenwood Village CO, 80111

The EUCI conference center is conveniently located adjacent to the Arapahoe at Village Center Light Rail Station, allowing easy access to and from DIA, Downtown, and Local Area Attractions.

Nearby Hotels

Each of these hotels offers a complimentary shuttle to and from the EUCI conference center.

Hyatt Regency Denver Tech Center
7800 East Tufts Ave
Denver, CO 80237
Phone: 1-303-779-1234
2.8 miles away
Special EUCI Room Rate: $179.00
To access EUCI room rate visit
Click “Book Now”, then click “Special Rates”
Click “Corporate or Group Code” and enter CR102338
You may also call our central reservation at 1-800-233-1234 and give them the corporate code of CR102338

Double Tree by Hilton DTC
7801 East Orchard Rd.
Greenwood Village, CO 80111
Phone: 303-779-6161
0.5 miles away

Wingate by Wyndham
8000 East Peakview Ave
Greenwood Village, CO 80111
Phone: 303-626-2641
0.3 miles away

Hyatt Place Denver Tech Center
8300 E.Crescent Parkway
Greenwood Village, CO 80111
Phone: 1-303-804-0700
2.1 miles away

Denver Marriott Tech Center
4900 S Syracuse St
Denver, CO 80237
Phone: 303-779-1100
3.1 miles away


EventEarly Bird Before
Friday, August 07, 2020
Standard RateAttendees
Leadership Development for Water Sector UtilitiesUS $ 1195.00 US $ 1395.00
I will be attending in person
I will be attending remotely (video conferencing - one connection per person)
For volume discounts call +1.303.770.8800 for quote
* all other discounts do not apply to license packs

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Any organization wishing to send multiple attendees to these conferences may send 1 FREE for every 3 delegates registered. Please note that all registrations must be made at the same time to qualify.

Cancellation Policy

Your registration may be transferred to a member of your organization up to 24 hours in advance of the event. Cancellations must be received on or before April 10, 2020 in order to be refunded and will be subject to a US $195.00 processing fee per registrant. No refunds will be made after this date. Cancellations received after this date will create a credit of the tuition (less processing fee) good toward any other EUCI event. This credit will be good for six months from the cancellation date. In the event of non-attendance, all registration fees will be forfeited. In case of conference cancellation, EUCIs liability is limited to refund of the event registration fee only. For more information regarding administrative policies, such as complaints and refunds, please contact our offices at 303-770-8800

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