Data Analytics, Leadership

Improving Human Performance on the Grid

Jon Brown
April 16, 2020

Improving Human Performance on the Grid

The Science and Application of Human Performance and Augmented Reality to Enhance Safety and Reliability in the Changing Energy Workforce

May 21, 2020 | , ::

As new technologies integrate into the energy industry, human resilience is challenged by the complexity of adapting while maintaining legacy assets. This transition presents opportunities and challenges to the workforce. Proven Human Performance strategies and techniques, combined with augmented reality and other emerging technologies, can now be provided to a worker to make him safer and more resilient in today’s often dynamic and hostile work environments.

As COVID-19 continues to threaten utility workforces, the importance of human performance strategies for employee safety and optimization, especially with critical infrastructure personnel, has never been more relevant.  This special program,  Improving Human Performance on the Grid: The Science and Application of Human Performance and Augmented Reality to Enhance Safety and Reliability in the Changing Energy Workforce  will  convene  thought  leaders,  developers, and subject matter experts for a timely presentation of information sharing and thought leadership. The rare lineup of speakers will focus on science, data, and application, with talks on the psychology of explaining, predicting, and changing human behavior, to technology tools and analytic software that helps drive innovation and solve company inefficiencies. Good Human Performance strategies can help identify problematic patterns, determine the root causes of many challenging issues, and uncover latent errors in the system.

Learning Objectives

  • Connect with a multi-industry pool of experts, leaders, and human performance specialists
  • Hear how technology is “augmenting” worker capability through new tools and resources
  • Discuss better systems for worker safety and reliability
  • Listen to industry best practices on worker safety methods, data analytics, and incident response
  • Full interactive day of workshops and guides for customized help and guidance
  • Discover expert insight on how and why people behave the way they do, including patterns of behavior and learning styles
  • Learn basics in Organizational, Human Factors, and Cognitive Psychology

Requirements for Successful Completion of Program

Participants must sign in/out each day, be in attendance for the entirety of the course

Instructional Methods

Case studies, PowerPoint presentations, Panels

Agenda

Thursday, May 21, 2020

10:45 – 11:00 am :: Sign In and Sound Check

11:00 – 11:10 am :: How to Get the Most from the Next Four Hours

Conference Chairmen:

Dr. James Merlo, Vice President of Operational Excellence, Knowledge Vine

Scott Sommers, Senior Vice President, Index AR Solutions

11:10 – 11:20 am :: Welcome

Dan Arczynski, President & CEO, Index AR Solutions

David Bowman, President & CEO, Knowledge Vine

11:20 am – 12:00 pm :: Keynote: Continuous Improvement Means Just That

Schweitzer Engineering Laboratories (SEL) has over 5,000 employees located across the globe, yet they maintain a company climate and   culture that is as strong if not stronger than when they were under one roof. From the culture of continuous improvement, to eating lunch together every Friday, SEL sees its employee owners as one of its greatest assets.

David Costello, Chief Sales and Services Officer, Schweitzer Engineering Laboratories

12:00 – 12:25 pm :: Explain, Predict, and Change Human Behavior

James will convince you that there is a real science to understanding human behavior. He will explore the strengths and weaknesses of human nature and guide the audience on how to leverage the strengths and how to strengthen the weaknesses.

Dr. James Merlo, Vice President of Operational Excellence, Knowledge Vine

12:25 – 12:35 pm :: Break

12:35 – 1:00 pm :: A Case Study in The Digital Worker and the Transformations in Workplace

This presentation will discuss the research McKinsey has done on the digital work force transformation and the risks and opportunities this presents to all employers. Are you ready?

Brooke Weddle, Partner, McKinsey & Company

1:00  – 1:30 pm :: Get Real – The Use of Augmented Reality in Improving Human Performance

Duke Energy will cover their exploration in, and successes achieved to date in the area of augmented reality.

Jason Handley, P.E., Director, Smart Grid Technology and Operations, Duke Energy Corporation

1:30 – 1:50 pm :: North American Transmission Forum (NATF) Focus on Human Performance

The NATF promotes excellence in the reliable operation of the electric transmission system. Their invaluable peer review program shares valuable experience and skills related to human performance, organizational effectiveness, operational excellence, and performance improvement.

Thomas J. (Tom) Galloway Sr, President and CEO, NATF

1:50 – 2:00 pm :: Break

2:00 – 2:20 pm :: Creating a Just Culture

David will help us understand the concept of a Just Culture in the workplace. All too many times we look at every personnel problem as a nail and management is the hammer. David will help us understand when to use what leadership strategy when we are faced with employee discipline; when to console, coach, or correct the employee. David has put science into the art of leadership and the building of a just culture.

David Marx, J.D., CEO, Outcome Engenuity

2:20 – 2:40 pm :: Human Performance Implementing: Building a Culture of HP in the Variable World of Utility Operations

How do we as operations management take the principals, processes and procedures that HPI is structured around and implement in the variable environment of the Electric Utility Operations world? My journey has brought me to understand that we have to apply the principals in our leadership to build trust around safety. Most importantly we have to create a safe place to learn from errors and mistakes. This presentation will cover some lessons learned and best practices from my experience as a manager in operations in a leading electric IOU.

RJ Jubber, Sr. Manager of Operations, Evergy

2:40 – 3:00 pm :: How Data Analytics is Changing Work Culture and Efficiency

Data Analytics is a strong tool that Exelon is leveraging to train and modernize our workforce. Applying data effectively can fine tune strategy, optimize workers, and “measure twice to cut once.”

Brian Hurst, Chief Analytics Officer, Exelon

3:00 – 3:20 pm :: The Technology of Situational Awareness

Mike shows us what is possible in terms of displaying information when you consider the psychology of how people perceive, comprehend, and make decisions based on what they see.

Dr. Michael Legatt, Founder and CEO, ResilientGrid, Inc.

3:20 – 3:30 pm :: Conference Wrap-up and Summary

3:30 – 4:30 pm :: Virtual Networking Reception (optional)

Presenters

  • Dan Arczynski, President & CEO, Index AR Solutions

  • David Bowman, President & CEO, Knowledge Vine

  • Thomas J. (Tom) Galloway Sr, President and CEO, NATF

  • Jason Handley, P.E., Director, Smart Grid Technology and Operations, Duke Energy Corporation

  • Brian Hurst, Chief Analytics Officer, Exelon

  • RJ Jubber, Sr. Manager of Operations, Evergy

  • Dr. Michael Legatt, Founder and CEO, ResilientGrid, Inc.

  • David Marx, J.D., CEO, Outcome Engenuity

  • Dr. James Merlo, Vice President of Operational Excellence, Knowledge Vine

  • Scott Sommers, Senior Vice President, Index AR Solutions

  • Brooke Weddle, Partner, McKinsey & Company

Online Delivery

Our courses are designed to be the best possible use of your valuable time – get the information you need to improve your position in the market in an interactive, dynamic format.

We will be using Microsoft Teams to facilitate your participation in the upcoming event. You do not need to have an existing Teams account in order to participate in the broadcast – the course will play in your browser and you will have the option of using a microphone to speak with the room and ask questions, or type any questions in via the chat window and our on-site representative will relay your question to the instructor.

  • You will receive a meeting invitation will include a link to join the meeting.
  • Separate meeting invitations will be sent for the morning and afternoon sessions of the course.
    • You will need to join the appropriate meeting at the appropriate time. 
  • If you are using a microphone, please ensure that it is muted until such time as you need to ask a question.
  • The remote meeting connection will be open approximately 30 minutes before the start of the course. We encourage you to connect as early as possible in case you experience any unforeseen problems.

Register

REGISTER NOW FOR THIS EVENT:

Improving Human Performance on the Grid

May 21, 2020 | ,
Individual attendee(s) - $ 1395.00 each

Buy 4 in-person seats and only pay for 3! For this event every fourth in-person attendee is free!

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