Emergency Management and Response – Best Practices
May 15-16, 2018
Denver, CO

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Communities across the United States have been responding to and/or preparing for emergencies for centuries.  Long before the end of the Cold War, America’s hometowns have been faced with peril and catastrophe.  The twentieth century heralded an even higher impact on our need to prepare and  train  for  large  scale emergencies or disasters.  Beginning on September 11, 2001 and reasserted during Hurricanes Katrina, Rita, Ike, Irene and Sandy the need in this country to ensure our utility system providers are educated, trained, exercised and prepared for any large-scale emergency became tantamount to our collective community success.  Utility entities across the United States are not equipped singly to respond to large scale disasters and must be innovative, collaborative and steadfast in their endeavors to create a system of surge capacity that is focused, conducted well in advance of any emerging disaster situation, financeable and sustainable long-term.  As planners contemplate exceeding daily system capacities and capabilities the work becomes focused on “business unusual”, practicing emergency response in less than favorable conditions.  This course will provide the tools and insights to strengthen capacities and capabilities for emergency response, which in turn will provide better outcomes, more confidence for staff and a more cohesive response system.  Finally, this course will increase the odds that the utility will remain fully functional following a large-scale disaster.

The “takeaways” from this course will become invaluable tools for the participants when they return home and begin to put the skills learned into practice. It contains discussions on proven approaches to planning, training and exercises that will help the participants establish an annual cycle of improvement for their operations year after year. The course includes Interactive discussions, presentations, participant hands-on activities, scenario role-playing, and examination of current trends and real-life cases will be presented throughout the course.

Learning Outcomes         

  • Strengthen your capacity and capabilities across the enterprise for an All Hazards approach
  • Review the Hazard Vulnerability Assessment (HVA) and how it can strengthen your planning
  • Ensure all staff understands their emergency role
  • Assess the flexibility of operational periods and how to establish them for the situation
  • Discuss the impacts and implications of a variety of scenarios
  • Identify the criticality of backup communications and fuel planning
  • Discuss more about staff augmentation and working in austere conditions – having a Shelter-in-Place program
  • Review Resource Management and planning for future needs
  • Review real cases’ experiences



EUCI has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).  In obtaining this accreditation, EUCI has demonstrated that it  complies with the ANSI/IACET Standard which is recognized internationally as a standard of good practice. As a result of their Authorized Provider status, EUCI is authorized to offer IACET CEUs for its programs that qualify under the ANSI/IACET Standard.

EUCI is authorized by IACET to offer 1.0 CEUs for this event.


Requirements for Successful Completion of Program

Participants must sign in/out each day, be in attendance for the entirety of the course to be eligible for continuing education credit.

Instructional Methods

Case studies, PowerPoint presentations, and group discussion will be used in this event.


Tuesday, May 15, 2018

8:00 – 8:30 a.m. :: Registration and Continental Breakfast

8:30 – 9:00 a.m. :: Welcome & Introductions, Course Overview

9:00 – 9:30 a.m. :: Flavors of Emergencies, Case Studies

  • Large Natural or Weather Incident, Cybersecurity, Building Evacuation or Active Shooter
  • Loss of: People, Facilities, Systems, Infrastructure

9:30 – 10:30 a.m. :: Incident Management Fundamentals

  • Roles and Job Action Sheets
  • Activation Levels and Staffing the Incident Management Team
  • Integration Externally (i.e., Public Information Officer/Joint Information Center)
  • Operational Periods

10:30 – 11:00 a.m. :: Networking Break

11:00 – 12:00 p.m. :: Incident Complexity and Duration

  • Assessment and Analysis
  • Policies vs. Operational Issues, Legal and Ethical Considerations, Reporting and Compliance

12:00 – 1:00 p.m. :: Group Luncheon

1:00 – 1:30 p.m. :: Virtual Emergency Operations Center (VEOC)

  • Situational Awareness, Common Operating Picture, Damage Assessment

1:30 – 2:30 p.m. :: SMART Objectives, Strategies and Group Think

2:30 – 3:00 p.m. :: Networking Break

3:00 – 5:00 p.m. :: Resources and Tactical Planning

  • ICS 215 & 215A Planning Worksheets

Wednesday, May 16, 2018

8:00 – 8:30 a.m. :: Continental Breakfast

8:30 – 10:00 a.m. :: Operational Period Briefing

  • Final Incident Action Plan (IAP) and Dissemination of Information

10:00 – 10:30 a.m. :: Networking Break

10:30 – 11:00 a.m. :: Top “50” Hit List of Consumable Supplies Depending on Emergency Type

11:00 a.m. – 12:00 p.m. :: Wrapping Up

  • Transfer of Command
  • Demobilization
  • Close Out (After Action Reporting and Improvement Plans)


Ann Steeves, MBCP, MEP – Consultant/Coach, HC-EMI, LLC

The instructor, Ann Steeves has over 25 years of experience within the business continuity and emergency management arenas and has responded to real life emergencies including multiple storm/weather incidents, wildfires and planning for a large Earthquake/Tsunami.  Ann has held leadership positions in federal, state, local (city/county) and private arenas.  Ann is certified as a Master Business Continuity Practitioner (MBCP) through the Federal Emergency Management Agency (FEMA), certified by the Disaster Recovery Institute International as a Master Business Continuity Professional (MBCP) and certified as a Master Exercise Practitioner (MEP) through FEMA.  Ann recently served as the Vice Chair of the Western Regional Mutual Assistance Group (WRMAG) and as a representative to the Edison Electric Institute (EEI) Mutual Assistance Agreement Leadership Team.  Ann has developed, designed and refined multiple emergency response systems over the last several years and has designed and managed Emergency Operations Centers (EOC).  Ann is a certified instructor in the Incident Command System (ICS), Homeland Security Exercise and Evaluation Program (HSEEP), Continuity of Operations (COOP), and is trained in Multi-Agency Coordination Group (MACG) and All Hazard Incident Management Teams (AHIMT). 


EUCI Office Building Conference Center
4601 DTC Blvd, B-100
Denver CO, 80237

Suggested Hotel

Hyatt Place Denver Tech Center
8300 E. Crescent Parkway
Greenwood Village, CO 80111
0.9 miles away
Nightly Rate for EUCI Attendees: $159.00

Click on the following booking link: Hyatt Place Denver Tech Center – EUCI and use Group Code: EUCI or

Call Central Reservations at 888-492-8847 and ask for the EUCI rate of $159 under the corporate/group code EUCI

Other Nearby Hotels

Hyatt Regency Denver Tech Center
7800 E Tufts Ave
Denver, CO 80237
Phone: 303-779-1234
0.3 miles away

Hilton Garden Inn Denver Tech Center
7675 E Union Ave
Denver, CO 80237
Phone: 303-770-4200
0.6 miles away

Denver Marriott Tech Center
4900 S Syracuse St
Denver, CO 80237
Phone: 303-779-1100
0.7 miles away


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