Serving the energy industry for over 30 years
By - Jon Brown

Project Management for Water and Wastewater Utilities
April 27-28, 2020 | Online :: Central Time Zone (CT)

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This is an Online Course. In lieu of recent developments with COVID-19, for the health and safety of our speakers and attendees, we have decided to move many of our events to Online Courses.

A great project manager enables their team to take on new challenges, has the foresight to minimize resident disruption and customer risk, and understands the tricks of the trade to keeping project momentum up.  When it comes to water and wastewater project implementation there is more to consider than the data behind the solution. Enabling a project to stay on schedule, communicating with key stakeholders, and allocating resources efficiently and effectively are all critical responsibilities of a project manager.

Project Management for Water and Wastewater Utilities will cover the hard basics of defining and closing a project while driving home the importance of refining the soft skills that bring an idea from the drawing board to your residents’ backyard. This course will enable you to assess the feasibility of a project and define (or refine) your plan. The instructor will layout strategies for piloting a project, identifying new opportunities, mitigating risks, promoting  your team to take ownership of their work, and defining the intangibles of customer communication.

Learning Objectives

Upon completion of this course, participants will be able to successfully:

  • Assess the feasibility of a project
  • Identify the scope of their work
  • Develop a task list and customize it to work for you
  • Define roles and responsibilities and understand their importance
  • Review the documentation process and know what is important to include
  • Layout a schedule and its components
  • Identify and mitigate risks
  • Improve internal communication skills and effectiveness: keeping enthusiasm up, handling conflict, identifying new opportunities
  • Improve external communication skills and effectiveness: when to deliver a message, what to say, and how to say it
  • Complete projects with limited resources
  • Utilize communication skills as a method for building momentum
  • Choose the best method for communicating with the public
  • Decide on next steps when the plan changes
  • Lessen impacts on customers
  • Utilize humor and positivity to incite productivity and enthusiasm
  • Review the purpose of a pilot project
  • Identify how to set up a pilot project



EUCI has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).  In obtaining this accreditation, EUCI has demonstrated that it  complies with the ANSI/IACET Standard which is recognized internationally as a standard of good practice. As a result of their Authorized Provider status, EUCI is authorized to offer IACET CEUs for its programs that qualify under the ANSI/IACET Standard.

EUCI is authorized by IACET to offer 1.1 CEUs for this event.


Instructional Methods

This program will use PowerPoint presentations and group discussions, as well as active participation.


Monday, April 27, 2020

7:45 – 8:15 a.m. :: Login and Welcome

8:15 – 8:30 a.m. :: Course Introductions and Objectives

8:30 – 9:45 a.m. :: Introduction to Project Management

  • What are your most pressing questions about project management?
  • What is a project manager?
  • Program V. Project
  • Components of a project
  • Budget and cost estimation

9:45 – 10:45 a.m. :: Defining Your Project

  • Who are your stakeholders?
  • What is the scope of your work?
  • Is it feasible?
  • Communication and documentation
    • What is important to document?
    • K.I.S.S. – Keeping it Simple, Seriously

10:45 – 11:00 a.m. :: Morning Break

11:00 a.m. – 12:00 p.m. :: Controlling Your Project – Part One

  • Stakeholder Engagement
    • Internal: Communication, keeping enthusiasm up, handling conflict, and identifying new opportunities
    • External: when to deliver a message, what to say, how to deliver it
    • Feedback: how to receive it and when to incorporate it into your project
    • Notification Strategies
  • Monitor and Control Project Work:
    • Task List:
      • What does a task list look like?
      • How to customize it to work for you
    • Resources:
      • How do you handle project change?
      • Identifying and mitigating risks

12:00- 1:00 p.m. :: Lunch Break

1:00 – 2:00 p.m. :: Controlling Your Project – Part Two

  • Be optimistic
  • How to get projects done with limited resources
  • The importance of food
  • Relationship building
  • Regular meetings and utilizing humor
  • Agendas
  • Baby steps and parking lots
  • Addressing sticky problems and finding solutions that work
  • Who can help you to solve problems?
  • Challenges and competitions
  • Bonus – don’t be afraid of letting someone else more effective do the talking

2:00 – 2:45 p.m. :: Best Kept Secrets of Project Management

  • Some key things you should know as a project manager: PMP Certification
  • How project management fits into emergency management
  • Have I answered your most pressing questions?

2:45 – 4:00 p.m. :: Exercise: Identifying Key Stakeholders and Creating a Communication Strategy  

This group exercise will put you in a real-life project management scenario with emphasis on stakeholder communication. Each project benefits and impacts different stakeholder groups depending on the nature of the project. What sort of projects will impact your internal teams and how do you work to better support them? When will a project transition from inconveniencing residents to benefiting them and how do you get that message across? We will work through a series of scenarios and share the solutions that bring a project to life.

Tuesday, April 28,  2020

8:00 – 9:00 a.m. :: 10 Best Tips and Tricks to Keeping Project Momentum

  • Quality
  • Resources:
    • Roles and responsibilities and why defining them is so important
  • Schedule and Time Management
    • Overall schedule and schedule components: preparation through lessons learned
    • Setting a Realistic Schedule
    • Penalties V incentives Positive persistence

9:00 -10:00 a.m. :: Piloting Projects and Shifting Organizational Perspective on New Processes

  • The true purpose of pilot projects
  • How to set up a pilot project
  • Failure and acceptance
  • Having fun in the process
  • Examples

10:00 – 10:15 a.m. :: Morning Break

10:15 a.m. – 12:30 p.m. :: Exercise and Simulation: What Does Your Project Look Like?

This project simulation will apply the tools covered over the past day and a half. From deciding on the feasibility of a project to piloting one, how do you lay out your schedule, mitigate risks, decide on what to document, and reschedule your project when an unanticipated challenge arises? In this group exercise, our project management curriculum will be put to work as we develop a plan (sometimes on the fly) and communicate it effectively to our key stakeholder groups.


Marlee Franzen, PE, PMP, Senior Manager of Water Operations, DC Water

Marlee Franzen, PE, PMP, Senior Manager of Water Operations, DC Water has 25 years of engineering experience almost all of it in the utility field working on topics ranging from water conservation, water and wastewater development, drinking water quality, emergency repairs, and operations and maintenance projects. For almost five years Ms. Franzen has been an operations manager at DC Water.  Her first three years she focused on water distribution maintenance, for the remaining time she has been working on water distribution operation.  While having bachelor’s and master’s degrees in Chemical Engineering, she is a licensed Civil Engineer and has worked for four utilities:  Goleta Water District, Colorado Springs Utilities, Arlington County, VA and DC Water.

Online Delivery

We will be using Microsoft Teams to facilitate your participation in the upcoming event. You do not need to have an existing Teams account in order to participate in the broadcast – the course will play in your browser and you will have the option of using a microphone to speak with the room and ask questions, or type any questions in via the chat window and our on-site representative will relay your question to the instructor.

  • You will receive a meeting invitation will include a link to join the meeting.
  • Separate meeting invitations will be sent for the morning and afternoon sessions of the course.
    • You will need to join the appropriate meeting at the appropriate time. 
  • If you are using a microphone, please ensure that it is muted until such time as you need to ask a question.
  • The remote meeting connection will be open approximately 30 minutes before the start of the course. We encourage you to connect as early as possible in case you experience any unforeseen problems.


Please Note: This event is being conducted entirely online. All attendees will connect and attend from their computer, one connection per purchase. For details please see our FAQ

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