By - Jon Brown

Project Management for Water and Wastewater Utilities
April 27-28, 2020 | Detroit, MI

Download PDF


A great project manager enables their team to take on new challenges, has the foresight to minimize resident disruption and customer risk, and understands the tricks of the trade to keeping project momentum up.  When it comes to water and wastewater project implementation there is more to consider than the data behind the solution. Enabling a project to stay on schedule, communicating with key stakeholders, and allocating resources efficiently and effectively are all critical responsibilities of a project manager.

Project Management for Water and Wastewater Utilities will cover the hard basics of defining and closing a project while driving home the importance of refining the soft skills that bring an idea from the drawing board to your residents’ backyard. This course will enable you to assess the feasibility of a project and define (or refine) your plan. The instructor will layout strategies for piloting a project, identifying new opportunities, mitigating risks, promoting  your team to take ownership of their work, and defining the intangibles of customer communication.

Learning Objectives

Upon completion of this course, participants will be able to successfully:

  • Assess the feasibility of a project
  • Identify the scope of their work
  • Develop a task list and customize it to work for you
  • Define roles and responsibilities and understand their importance
  • Review the documentation process and know what is important to include
  • Layout a schedule and its components
  • Identify and mitigate risks
  • Improve internal communication skills and effectiveness: keeping enthusiasm up, handling conflict, identifying new opportunities
  • Improve external communication skills and effectiveness: when to deliver a message, what to say, and how to say it
  • Complete projects with limited resources
  • Utilize communication skills as a method for building momentum
  • Choose the best method for communicating with the public
  • Decide on next steps when the plan changes
  • Lessen impacts on customers
  • Utilize humor and positivity to incite productivity and enthusiasm
  • Review the purpose of a pilot project
  • Identify how to set up a pilot project



EUCI has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).  In obtaining this accreditation, EUCI has demonstrated that it  complies with the ANSI/IACET Standard which is recognized internationally as a standard of good practice. As a result of their Authorized Provider status, EUCI is authorized to offer IACET CEUs for its programs that qualify under the ANSI/IACET Standard.

EUCI is authorized by IACET to offer 1.1 CEUs for this event.


Instructional Methods

This program will use PowerPoint presentations and group discussions, as well as active participation.


Monday, April 27, 2020

7:45 – 8:15 a.m. :: Registration and Continental Breakfast

8:15 – 8:30 a.m. :: Course Introductions and Objectives

8:30 – 9:45 a.m. :: Introduction to Project Management

  • What are your most pressing questions about project management?
  • What is a project manager?
  • Program V. Project
  • Components of a project
  • Budget and cost estimation

9:45 – 10:45 a.m. :: Defining Your Project

  • Who are your stakeholders?
  • What is the scope of your work?
  • Is it feasible?
  • Communication and documentation
    • What is important to document?
    • K.I.S.S. – Keeping it Simple, Seriously

10:45 – 11:00 a.m. :: Morning Break

11:00 a.m. – 12:00 p.m. :: Controlling Your Project – Part One

  • Stakeholder Engagement
    • Internal: Communication, keeping enthusiasm up, handling conflict, and identifying new opportunities
    • External: when to deliver a message, what to say, how to deliver it
    • Feedback: how to receive it and when to incorporate it into your project
    • Notification Strategies
  • Monitor and Control Project Work:
    • Task List:
      • What does a task list look like?
      • How to customize it to work for you
    • Resources:
      • How do you handle project change?
      • Identifying and mitigating risks

12:00- 1:00 p.m. :: Group Luncheon

1:00 – 2:00 p.m. :: Controlling Your Project – Part Two

  • Be optimistic
  • How to get projects done with limited resources
  • The importance of food
  • Relationship building
  • Regular meetings and utilizing humor
  • Agendas
  • Baby steps and parking lots
  • Addressing sticky problems and finding solutions that work
  • Who can help you to solve problems?
  • Challenges and competitions
  • Bonus – don’t be afraid of letting someone else more effective do the talking

2:00 – 2:45 p.m. :: Best Kept Secrets of Project Management

  • Some key things you should know as a project manager: PMP Certification
  • How project management fits into emergency management
  • Have I answered your most pressing questions?

2:45 – 4:00 p.m. :: Exercise: Identifying Key Stakeholders and Creating a Communication Strategy  

This group exercise will put you in a real-life project management scenario with emphasis on stakeholder communication. Each project benefits and impacts different stakeholder groups depending on the nature of the project. What sort of projects will impact your internal teams and how do you work to better support them? When will a project transition from inconveniencing residents to benefiting them and how do you get that message across? We will work through a series of scenarios and share the solutions that bring a project to life.

Tuesday, April 28,  2020

7:30 – 8:00 a.m. :: Continental Breakfast

8:00 – 9:00 a.m. :: 10 Best Tips and Tricks to Keeping Project Momentum

  • Quality
  • Resources:
    • Roles and responsibilities and why defining them is so important
  • Schedule and Time Management
    • Overall schedule and schedule components: preparation through lessons learned
    • Setting a Realistic Schedule
    • Penalties V incentives Positive persistence

9:00 -10:00 a.m. :: Piloting Projects and Shifting Organizational Perspective on New Processes

  • The true purpose of pilot projects
  • How to set up a pilot project
  • Failure and acceptance
  • Having fun in the process
  • Examples

10:00 – 10:15 a.m. :: Morning Break

10:15 a.m. – 12:30 p.m. :: Exercise and Simulation: What Does Your Project Look Like?

This project simulation will apply the tools covered over the past day and a half. From deciding on the feasibility of a project to piloting one, how do you lay out your schedule, mitigate risks, decide on what to document, and reschedule your project when an unanticipated challenge arises? In this group exercise, our project management curriculum will be put to work as we develop a plan (sometimes on the fly) and communicate it effectively to our key stakeholder groups.


Marlee Franzen, PE, PMP, Senior Manager of Water Operations, DC Water

Marlee Franzen, PE, PMP, Senior Manager of Water Operations, DC Water has 25 years of engineering experience almost all of it in the utility field working on topics ranging from water conservation, water and wastewater development, drinking water quality, emergency repairs, and operations and maintenance projects. For almost five years Ms. Franzen has been an operations manager at DC Water.  Her first three years she focused on water distribution maintenance, for the remaining time she has been working on water distribution operation.  While having bachelor’s and master’s degrees in Chemical Engineering, she is a licensed Civil Engineer and has worked for four utilities:  Goleta Water District, Colorado Springs Utilities, Arlington County, VA and DC Water.


DoubleTree by Hilton Detroit Downtown

525 W Lafayette Blvd

Detroit, MI 48226

Reserve your room:

please call 1-313-963-5600

Room Block Reserved For:

Nights of April 26 – 27, 2020

Room rate through EUCI:

$159.00 single or double plus applicable taxes
Make your reservations prior to March 27, 2020.


Please Note: Confirmed speakers do not need to register and are encouraged to participate in all sessions of the event. If you are a speaker and have any questions please contact our offices at 1.303.770.8800

EventEarly Bird Before
Friday, April 17, 2020
Standard RateAttendees
Project Management for Water and Wastewater UtilitiesUS $ 1195.00 US $ 1395.00

Register 3 Send 4th Free!

Any organization wishing to send multiple attendees to these conferences may send 1 FREE for every 3 delegates registered. Please note that all registrations must be made at the same time to qualify.

Cancellation Policy

Your registration may be transferred to a member of your organization up to 24 hours in advance of the event. Cancellations must be received on or before April 03, 2020 in order to be refunded and will be subject to a US $195.00 processing fee per registrant. No refunds will be made after this date. Cancellations received after this date will create a credit of the tuition (less processing fee) good toward any other EUCI event. This credit will be good for six months from the cancellation date. In the event of non-attendance, all registration fees will be forfeited. In case of conference cancellation, EUCIs liability is limited to refund of the event registration fee only. For more information regarding administrative policies, such as complaints and refunds, please contact our offices at 303-770-8800

By clicking Accept or closing this message, you consent to our cookies on this device in accordance with our cookie policy unless you have disabled them. more information

By clicking Accept or closing this message, you consent to our cookies on this device in accordance with our cookie policy unless you have disabled them. You can change your cookie settings at any time but parts of our site will not function correctly without them. We use cookies during the registration process and to remember member settings.