Serving the energy industry for over 30 years
By - Jon Brown

Lead Service Line Replacement: Policy Design, Program Development, and Execution
April 27-28, 2020 | Online :: Central Time Zone (CT)

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This is an Online Course. In lieu of recent developments with COVID-19, for the health and safety of our speakers and attendees, we have decided to move many of our events to Online Courses.

Lead service lines have caused increasing concerns around the impacts of lead contamination on public health. The Lead and Copper Rule is poised for change and utilities are prioritizing the removal of widespread and longstanding lead infrastructure. Developing a lead service line replacement program requires an accurate lead service line inventory, efficient program design, responsive program administration, engineering expertise, and effective communication skills that provide transparency to the public.

This Lead Service Line Replacement: Policy Design, Program Development, and Execution training course will provide insight on how to design and implement a lead service line replacement program, including policy design, program implementation, funding options, partnership between utilities and regulators, public outreach strategies, inventory methods and data collection, planning, and engineering and replacement. This course will provide a comprehensive review for crafting your lead service line replacement program and will enable you to anticipate challenges with an actionable plan in place. Join us for this interactive opportunity to network and collaborate with industry peers and hear from Washington DC about their history and progress in replacing harmful lead service lines. 

Learning Objectives

  • Identify how lead service line replacement programs have been constructed in Washington DC in comparison to other programs developed throughout the U.S.
  • Illustrate how to stand up a lead service line replacement program
  • Anticipate challenges that are likely to arise while administering the program
  • Apply methods for program implementation
  • Instruct operations for lead service line replacement
  • Build or improve a lead service line replacement program
  • Identify key internal and external communication strategies for program implementation
  • Design new lead service line program policy
  • Approach cross-organizational partners for lead line replacement initiatives
  • Create a lead service line plan including inventory, engineering, and replacement



EUCI has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).  In obtaining this accreditation, EUCI has demonstrated that it  complies with the ANSI/IACET Standard which is recognized internationally as a standard of good practice. As a result of their Authorized Provider status, EUCI is authorized to offer IACET CEUs for its programs that qualify under the ANSI/IACET Standard.

EUCI is authorized by IACET to offer 1.0 CEUs for this event.


Instructional Methods

This program will use PowerPoint presentations and active participant discussion.


Monday, April 27, 2020

8:00 – 8:30 a.m. :: Login and Welcome

8:30 – 8:45 a.m. :: Course Introductions and Objectives

8:45 – 9:00 a.m. :: History of Lead in Drinking Water and Public Health Impacts

  • National Perspective
  • Case Studies on Health Impacts

9:00 – 10:00 a.m. :: The Role of Advocacy in Creating the Lead Pipe Replacement Assistance Program (LPRAP) in the District of Columbia

  • Development of Legislation
  • Communications Around Lead in Water
  • Impacts on Different Social Groups and Ethics Around Replacement

10:00 – 10:15 a.m. :: Morning Break

10:15 – 11:15 a.m. :: Policy Design

  • Partnership: Utilities and Regulators Unite!
  • Funding and Policy Interactions: Integrating Lead Service Line Replacement with Capital Improvement Planning

11:15 a.m. – 12:00 p.m. :: Public Outreach – Part A

  • Balancing Panic with Urgency
  • Program Uptake

12:00 – 1:00 p.m. :: Lunch Break

1:00  – 2:00 p.m. :: Public Outreach – Part B

  • Lead Service Line Replacement Communication
  • Design Options to Minimize Obstacles

2:00 – 2:15 p.m. :: Afternoon Break

2:15 – 3:00 p.m. :: Taking Inventory: Accurate Data on Lead Service Lines

  • Online Tools to Promote Inventory and Replacement
  • Existing Data Including Partial and Full Replacements
  • Challenges of Adding New Data

3:00 – 3:45 p.m. :: Lead Service Line Planning:

  • External and Internal Communications Strategies
  • Legal Factors Involved in Planning and Replacement
  • Funding and Implementation of Capital Improvement Plans

3:45 – 5:00 p.m. :: Program Administration

  • Income Verification
  • IT Solutions: Shared Databases and Online Forms

Tuesday, April 28, 2020

8:30 – 9:30 a.m. :: Lead Service Line Engineering and Replacement

  • Replacement Techniques
  • Post Lead Service Line Replacement Communications

9:30 – 9:45 a.m. :: Implementation of the Lead Pipe Replacement Assistance Program (LPRAP) in Washington DC: Early Lessons Learned

  • Multi Family Buildings and Condos
  • Retroactive Assistance

9:45 – 10:00 a.m. :: Morning Break

10:00 – 11:00 a.m. :: Roundtable Interactive Session 

  • What is your Area Doing to Remove Lead Pipes?
  • How Can you Create or Improve Your Program?

11:00 a.m. – 12:00 p.m. :: Wrap up: Questions, Comments, and Remarks


Ying Tan, Assistant Program Manager, Water Quality & Technology, DC Water

Ying joined DC Water in 2011 and has focused her career on water quality and research activities on lead in drinking water.  As assistant program manager at the Water Quality & Technology Department, Ying overlooks the lead compliance programs, general lead monitoring programs, and provide insights to lead related projects.  Ying hold a Master’s degree in Environmental Engineering from University of Minnesota and a Bachelor’s degree in Chemical Engineering from University of Illinois Urbana-Champaign.  

Mackenzie Matthews, Energy Program Specialist, Affordability and Efficiency Division, Washington DC Department of Energy and Environment

Mackenzie Mathews is an Energy Program Specialist in the Affordability and Efficiency Division at the District of Columbia Department of Energy and Environment (DOEE). Mackenzie is passionate about solving environmental problems in a way that alleviates social and economic inequality. She has been fortunate to act on this passion as the program lead for DC’s lead service line replacement assistance program that opened on October 1, 2019. Prior to the creation of this program, Mackenzie was essential to standing up an expansion of DC’s water utility affordability programs. Before joining DOEE, Mackenzie was a project manager for federal and local government mixed methods data analysis contracts at a small market research firm in Maryland and a building energy performance analyst at the U.S. Department of Energy laboratory in Los Alamos, New Mexico. Mackenzie holds a Master of Public Policy from The George Washington University and a Bachelor’s degree in Sustainability from The University of Tennessee. Outside of the office, Mackenzie is a painter, a salsa dancer, and Tennessee Volunteers football fan.

Online Delivery

We will be using Microsoft Teams to facilitate your participation in the upcoming event. You do not need to have an existing Teams account in order to participate in the broadcast – the course will play in your browser and you will have the option of using a microphone to speak with the room and ask questions, or type any questions in via the chat window and our on-site representative will relay your question to the instructor.

  • You will receive a meeting invitation will include a link to join the meeting.
  • Separate meeting invitations will be sent for the morning and afternoon sessions of the course.
    • You will need to join the appropriate meeting at the appropriate time. 
  • If you are using a microphone, please ensure that it is muted until such time as you need to ask a question.
  • The remote meeting connection will be open approximately 30 minutes before the start of the course. We encourage you to connect as early as possible in case you experience any unforeseen problems.


Please Note: This event is being conducted entirely online. All attendees will connect and attend from their computer, one connection per purchase. For details please see our FAQ

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