By - Jon Brown

Human Performance Improvement 3.0 for Electric Utilities
March 9-10, 2020 | Denver, CO

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Human Performance Improvement Event Response Tools 3.0, March 11, 2020 in Denver, CO

The average American company wastes $637 per year per employee on human errors. Due to the nature of the work we do and the service we provide, the cost of human error in the electric utility industry is closer to $3,000 per employee per year. After deploying a robust Human Performance Improvement effort, companies typically see more than a 40% decrease in human errors and the costs associated with them. This course will give you the information you need to start down that path.

“To err is human…,” but does human fallibility doom us to failing over and over again? “Human error” is often attributed as the cause to most of our events, whether we are talking about injuries, equipment damage, unit trips, power distribution disruptions, environmental releases, etc. This leaves everyone wondering, “How can we reduce events caused by human fallibility?” For too long, there hasn’t been a good answer to that question.

Human Performance Improvement (HPI) is the application of principles and techniques specifically designed to reduce organizational events. HPI 3.0 builds on the original foundation of HPI by integrating emergent research in Industrial and Organizational Psychology, Ergonomics, Social Psychology, Cognitive Psychology, Behavioral Economics, etc. This course will not turn you into a psychologist, but it will equip you with the knowledge and tools you need to reduce events caused by human error in your organization, and it will enable you to be a better leader.

Learning Outcomes

  • Develop a broad and deep understanding of why and how people deviate from expectations
  • Discuss and apply a set of human error reduction tools in an Electric Utility context Including:
    • Pre-job brief
    • 3-way communication
    • Phonetical alphabet
    • Self-check/TV-STAR
    • Post-job review
    • Stop when unsure and questioning attitude
    • 2-minute rule
    • Procedure use & adherence with place-keeping
    • Peer check
  • Explore the most common responses to failure and how those responses usually guarantee recurrence
  • Explore and apply a flexible and robust approach to event response that increases learning and engagement while decreasing the threat of recurrence:
    • Learning teams
    • Latent cause analysis
    • Creating real accountability
    • Changing hearts and minds to improve future results
  • Apply all of the above through a series of dynamic learning activities and case studies from real events in mining power generation, and T&D



EUCI has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).  In obtaining this accreditation, EUCI has demonstrated that it  complies with the ANSI/IACET Standard which is recognized internationally as a standard of good practice. As a result of their Authorized Provider status, EUCI is authorized to offer IACET CEUs for its programs that qualify under the ANSI/IACET Standard.

EUCI is authorized by IACET to offer 1.3 CEUs for this event.


Requirements for Successful Completion of Program

Participants must sign in/out each day and be in attendance for the entirety of the course to be eligible for continuing education credit.

Instructional Methods

The course will use a combination of case studies, classroom exercises and powerpoint presentations


Monday, March 9, 2020

7:30 – 8:00 a.m. :: Registration and Continental Breakfast 

8:00 a.m. – 4:00 p.m. :: Course Timing 

12:00 – 1:00 p.m. :: Group Luncheon 

Overview of HPI

  • Review of HPI History, Including Application in Electric Utilities
  • Principles of HPI and Exploration of Human Fallibility
  • How our Response to Failure Leads to More Failure
    • Blame Cycles
    • Biases that Hinder Learning:
      • Hindsight Bias
      • Better-than-Average Bias
      • Severity Bias
      • Confirmation Bias
      • Pattern-Matching Bias
      • Fundamental Attribution Error
    • The Shortcoming of Newtonian Cause-and-Effect Analyses in Organizational Errors
    • Revising our Response to Failure to Negate the Blame Cycles and Biases
    • Creating Personal Accountability
    • Human Error Traps, Their Triggers, and the Tools for Reducing Error
    • Dynamic Learning Activity: Buzzard Repellant Dispersal Device Repair – Teaching and Reinforcing:
      • Phonetic Alphabet
      • Pre-Job Brief
      • Place-Keeping
      • Peer Check
      • Post-Job Review
      • 3-Way Communication
      • Procedure Use & Adherence
      • Self-Check/TV-STAR
      • Stop (and Get Help) When Unsure

Tuesday, March 10, 2020

7:30 – 8:00 a.m. :: Continental Breakfast

8:00 a.m. – 4:00 p.m. :: Course Timing

12:00 – 1:00 p.m. :: Group Luncheon

  • Interactive Review of Day 1
  • Pre-Job Brief Simulation
  • How to Conduct a Learning Team
  • Learning Team Simulation Using an Actual Case Study
  • HPI Implementation Guide
  • Implementation Pitfalls to Avoid
  • Resources for Further Development
  • Q&A


Wes Havard, Operational Excellence & Human Performance Improvement, Luminant

Wes Havard is a leader of the Operational Excellence and Human Performance Improvement activities at the largest generator of electricity in Texas. His experience includes Continuous Improvement, Operations Management, OE, and HPI. He has a B.S. in Business Management and is completing his Ph.D. in Industrial and Organizational Psychology.


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Greenwood Village CO, 80111

The EUCI conference center is conveniently located adjacent to the Arapahoe at Village Center Light Rail Station, allowing easy access to and from DIA, Downtown, and Local Area Attractions.

Nearby Hotels

Each of these hotels offers a complimentary shuttle to and from the EUCI conference center.

Hyatt Regency Denver Tech Center
7800 East Tufts Ave
Denver, CO 80237
Phone: 1-303-779-1234
2.8 miles away
Special EUCI Room Rate: $179.00
To access EUCI room rate visit
Click “Book Now”, then click “Special Rates”
Click “Corporate or Group Code” and enter CR102338
You may also call our central reservation at 1-800-233-1234 and give them the corporate code of CR102338

Double Tree by Hilton DTC
7801 East Orchard Rd.
Greenwood Village, CO 80111
Phone: 303-779-6161
0.5 miles away

Wingate by Wyndham
8000 East Peakview Ave
Greenwood Village, CO 80111
Phone: 303-626-2641
0.3 miles away

Hyatt Place Denver Tech Center
8300 E.Crescent Parkway
Greenwood Village, CO 80111
Phone: 1-303-804-0700
2.1 miles away

Denver Marriott Tech Center
4900 S Syracuse St
Denver, CO 80237
Phone: 303-779-1100
3.1 miles away


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