Human Performance Improvement Event Response Tools 3.0

Human Performance Improvement Event Response Tools 3.0

March 11, 2020 | Denver, CO

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Human Performance Improvement 3.0 for Electric Utilities, March 9-10, 2020 in Denver, CO. Attending Human Performance Improvement 3.0 for Electric Utilities is a prerequisite for this course

This 1-day HPI Event Response course is designed to better equip practitioners in addressing two of the most challenging aspects of event response: investigative interviewing and making “just” decisions about culpability. This program builds on the principles, core concepts, and recent scientific advancements covered in the 2-day Human Performance Improvement 3.0 course, which is a prerequisite to attending this course.

Cognitive Interviewing: The course begins with an overview of the Enhanced Cognitive Interview process, which is considered the “gold standard” of interview processes by investigative agencies across the globe, including the FBI, NTSB, CIA, etc. After reviewing and explaining the principles of memory retrieval and the skills essential to an effective interview, participants will apply those principles and skills by interviewing participants who have been exposed to a stimulus event. This module is one of the most tactically practical and fun sessions we offer. When done, you will be a better interviewer because you will not only know what to do, but what NOT to do.

Organizational Justice: This session engages the participants in developing and refining their beliefs about justice in response to different modes of deviation that cause or contribute to events. Then, using multiple case studies, we explore two culpability decision models: (1) The original James Reason Culpability Matrix and (2) David Marx’s Just Culture Algorithm and apply those models using case studies.   

Learning Outcomes  

  • Review and apply the principles and skills associated with effective investigative interviewing
  • Develop and refine a philosophy of justice in response to various deviation modes
  • Discuss and apply two culpability-assessment tools using real case studies



EUCI has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).  In obtaining this accreditation, EUCI has demonstrated that it  complies with the ANSI/IACET Standard which is recognized internationally as a standard of good practice. As a result of their Authorized Provider status, EUCI is authorized to offer IACET CEUs for its programs that qualify under the ANSI/IACET Standard.

EUCI is authorized by IACET to offer 0.8 CEUs for this event.


Requirements for Successful Completion of Program 

Participants must sign in/out each day and be in attendance for the entirety of the course to be eligible for continuing education credit.

Instructional Methods

Case studies and PowerPoint presentations will be used in this program


Wednesday, March 11, 2020

7:30 – 8:00 a.m. :: Registration and Continental Breakfast 

8:00 a.m. – 5:00 p.m. :: Course Timing 

12:00 – 1:00 p.m. :: Group Luncheon 

  • Myths of Memory and Memory Retrieval
  • Principles of Memory Retrieval
  • Enhanced Cognitive Interview Skills
    • Pre-Interview Preparation
    • Setting the Stage: Building Trust & Rapport
    • Interview Skills and Mistakes to Avoid
    • Multiple Retrieval Attempts
    • Wrapping up the Interview
    • Post-Interview Follow-Up
  • Cognitive Interview Simulations

12:00 – 1:00 p.m. :: Group Luncheon 

  • A Review of Various Perspectives on Justice
    • Foundational Concepts of Justice
    • Retributive Justice
    • Restorative Justice
    • The “Just Culture” Prescription
  • Defining A “Just” Response to Each of the Four Deviation Modes
  • Defining the Triggers We Believe Justify Punishment

2:00 – 2:15 pm :: Afternoon Break

  • Overview of James Reason’s Culpability Matrix
  • Overview of David Marx’s Just Culture Algorithm
    • (Note this is an awareness-level training on this tool. Go to for more information and training.)
  • Application of These Tools Using Case Studies

4:00 – 4:15 pm :: Afternoon Break

  • Q&A
  • Learning & Development Opportunities
  • Learning Outcome Review
  • Evaluations


West Havard, Manager of Operational Excellence & HPI, Luminant

Wes Havard is a leader of the Operational Excellence and Human Performance Improvement activities at the largest integrated power company in America. His experience includes Continuous Improvement, Operations Management, OE, and HPI. He has a B.S. in Business Management, two master’s degrees in behavioral sciences, and is completing his Ph.D. in Industrial and Organizational Psychology.


EUCI Conference Center

6400 S Fiddlers Green Cir.

Greenwood Village CO, 80111

The EUCI conference center is conveniently located adjacent to the Arapahoe at Village Center Light Rail Station, allowing easy access to and from DIA, Downtown, and Local Area Attractions.

Nearby Hotels

Each of these hotels offers a complimentary shuttle to and from the EUCI conference center.

Hyatt Regency Denver Tech Center
7800 East Tufts Ave
Denver, CO 80237
Phone: 1-303-779-1234
2.8 miles away
Special EUCI Room Rate: $179.00
To access EUCI room rate visit
Click “Book Now”, then click “Special Rates”
Click “Corporate or Group Code” and enter CR102338
You may also call our central reservation at 1-800-233-1234 and give them the corporate code of CR102338

Double Tree by Hilton DTC
7801 East Orchard Rd.
Greenwood Village, CO 80111
Phone: 303-779-6161
0.5 miles away

Wingate by Wyndham
8000 East Peakview Ave
Greenwood Village, CO 80111
Phone: 303-626-2641
0.3 miles away

Hyatt Place Denver Tech Center
8300 E.Crescent Parkway
Greenwood Village, CO 80111
Phone: 1-303-804-0700
2.1 miles away

Denver Marriott Tech Center
4900 S Syracuse St
Denver, CO 80237
Phone: 303-779-1100
3.1 miles away


*Attending Human Performance Improvement 3.0 for Electric Utilities is a prerequisite for this course

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