Utility Supply Chain Fundamentals
March 26-27, 2018
Denver, CO

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This course will offer a practical multi-faceted look at utility supply chain excellence through foundational concepts and what has proven to work well at utilities. The foundation of the day and a half of engaging instruction will be what is supply chain excellence and what are the hallmarks of when it works well. Services that are delivered effectively and efficiently and how to connect with customers for mutual success will be explored as well. Additionally, a discussion on how organizations ensure consistent improvement and build internal expertise over time will round out the course material. Through a mix of lecture and interactive discussions, participants will come away with a deeper understanding of the key ingredients to achieve excellence in utility supply chains. 

Learning Outcomes         

  • Review a utility supply chain excellence model
  • Engage in a discussion on maturity curves, leading practices and common pain points
  • Discuss service delivery concepts with models and methods for measuring service performance
  • Review key concepts of organizational design and structure
  • Decide what important performance keys for success are while including benchmarks with metrics to drive performance
  • Expand on lessons learned from case studies



EUCI has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).  In obtaining this accreditation, EUCI has demonstrated that it  complies with the ANSI/IACET Standard which is recognized internationally as a standard of good practice. As a result of their Authorized Provider status, EUCI is authorized to offer IACET CEUs for its programs that qualify under the ANSI/IACET Standard.

EUCI is authorized by IACET to offer 1.0 CEUs for this event.


Upon successful completion of this event, program participants interested in receiving CPE credits will receive a certificate of completion.

Course CPE Credits: 12.0
There is no prerequisite for this Course.
Program Level: Beginner
Delivery Methood: Group-Live
Advanced Preperation: None

CpeEUCI is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit.

Requirements for Successful Completion of Program

Participants must sign in/out each day, be in attendance for the entirety of the course to be eligible for continuing education credit.

Instructional Methods

Case studies, PowerPoint presentations, and group discussion will be used in this event.


Monday, March 26, 2018

8:00 – 8:30 a.m. :: Registration and Continental Breakfast

8:30 a.m. – 5:00 p.m. :: Course Timing

12:00 – 1:00 p.m. :: Group Luncheon

  • Utility Supply Chain Excellence Model
  • Functional Excellence
    • Functional overview
    • Maturity curves
    • Leading practices
    • Common pain points
  • Service Excellence
    • Achieving strategic alignment with customers
    • Service delivery concepts
    • A model for service delivery
    • Measuring service performance
  • Organizational Excellence
    • Overview and key concepts
    • Cultural success factors
    • Organizational design and structures
    • Staffing and talent management
  • Day Review and Questions

Tuesday, March 27, 2018

8:00 – 8:30 a.m. :: Continental Breakfast

8:30 a.m. – 12:00 p.m. :: Course Timing

  • Performance Excellence
    • Overview and keys to success
    • Select industry benchmarks
    • Using metrics to drive performance
    • Gap-based business planning
  • Case Studies
  • Course Review and Final Questions


Andy Flores, Partner and supply chain practice lead, ScottMadden

Andy Flores joined ScottMadden, Inc. in 2005 and is currently a Partner and supply chain practice lead with the firm.

  • Specialties include supply chain management, operations improvement, strategy development, and process redesign across a wide spectrum of industries including utilities, industrial supply, industrial construction, and manufacturing
  • Experience prior to joining ScottMadden included various positions from regional supply manager and sales development manager to physical distribution manager over a six-year period at McMaster-Carr Supply Company, a multibillion dollar industrial supply firm
  • Additionally, Andy served in the United States Marine Corps as an infantry and intelligence officer
  • Educational accomplishments include graduating Phi Beta Kappa with a B.A. from the University of North Carolina and receiving an M.B.A. from Goizueta Business School at Emory University

Marc Miller, Partner, ScottMadden

Marc Miller is a partner with ScottMadden and has more than 15 years of experience helping business leaders become more successful. Marc also leads ScottMadden’s public power and electric cooperatives practice.

  • Specialties include strategic and business planning, operational transformation, process improvement, program design and implementation, organizational design and staffing, and other management practices across a broad range of functions in several industries
  • Prior to joining ScottMadden, Marc gained extensive experience through various leadership positions in operations, supply chain, sales, and customer service
  • Marc received a bachelor of industrial engineering with highest honor and a master of science in industrial engineering from Georgia Tech, where he was a National Merit Scholar, a Governor’s Scholar, and a George Fellow


EUCI Office Building Conference Center
4601 DTC Blvd, B-100
Denver CO, 80237

Suggested Hotel

Hyatt Place Denver Tech Center
8300 E. Crescent Parkway
Greenwood Village, CO 80111
0.9 miles away
Nightly Rate for EUCI Attendees: $149.00

Click on the following booking link: Hyatt Place Denver Tech Center – EUCI and use Group Code: EUCI or

Call Central Reservations at 888-492-8847 and ask for the EUCI rate of $149 under the corporate/group code EUCI

Other Nearby Hotels

Hyatt Regency Denver Tech Center
7800 E Tufts Ave
Denver, CO 80237
Phone: 303-779-1234
0.3 miles away

Hilton Garden Inn Denver Tech Center
7675 E Union Ave
Denver, CO 80237
Phone: 303-770-4200
0.6 miles away

Denver Marriott Tech Center
4900 S Syracuse St
Denver, CO 80237
Phone: 303-779-1100
0.7 miles away


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