Human Performance Improvement for Electric Utilities
March 12-13, 2018
Anaheim, CA

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The average American company wastes $637 per year per employee on human errors. Due to the nature of the work we do and the service we provide, the cost of human error in the electric utility industry is much higher. After deploying a robust Human Performance Improvement effort, companies typically see more than a 40% decrease in human errors and the costs associated with them. This course will give you the information you need to start down that path.

“To err is human…,” but does human fallibility doom us to failing over and over again? “Human error” is often attributed as the cause to most of our events, whether we are talking about injuries, equipment damage, unit trips, power distribution disruptions, environmental releases, etc. This leaves everyone wondering, “How can we reduce events caused by human fallibility?” For too long, there hasn’t been a good answer to that question.

Human Performance Improvement (HPI) is the application of principles and techniques specifically designed to reduce organizational events. HPI is the intersection of decades of research in Industrial and Organizational Psychology, Ergonomics, Social Psychology, and Cognitive Psychology. This course will not turn you into a psychologist, but it will equip you with the knowledge and tools you need to reduce events caused by human error in your organization, and it will enable you to be a better leader.

Learning Outcomes

  • Discuss why and how people deviate from expectations
  • Discuss and apply a set of human error reduction tools in an electric utility context including:
    • Pre-Job Brief
    • 3-Way Communication
    • Phonetical Alphabet
    • Self-Check/TV-STAR
    • Post-Job Review
    • Stop When Unsure and Questioning Attitude
    • 2-Minute Rule
    • Procedure Use & Adherence with Place-Keeping.
    • Peer Check
  • Explore the most common responses to failure and how those responses usually guarantee recurrence
  • Explore and apply a flexible and robust approach to event response that increases learning and engagement while decreasing the threat of recurrence:
    • Learning Teams
    • Latent Cause Analysis
    • Creating Real Accountability
    • Changing hearts and minds to improve future results
  • Apply all of the above through a series of dynamic learning activities and case studies from real events in mining, power generation, and T&D



EUCI has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).  In obtaining this accreditation, EUCI has demonstrated that it  complies with the ANSI/IACET Standard which is recognized internationally as a standard of good practice. As a result of their Authorized Provider status, EUCI is authorized to offer IACET CEUs for its programs that qualify under the ANSI/IACET Standard.

EUCI is authorized by IACET to offer 1.2 CEUs for this event.


Requirements for Successful Completion of Program

Participants must sign in/out each day, be in attendance for the entirety of the course, and complete the course assessment with a 70% or higher to be eligible for continuing education credit.

Instructional Methods

The course will use a combination of case studies, classroom exercises and PowerPoint presentations


Monday, March 12, 2018

8:00 – 8:30 a.m. :: Registration and Continental Breakfast

8:30 – 10:00 a.m. :: Overview of HPI

  • Review of HPI History, Including Application in Electric Utilities
  • Principles of HPI and Exploration of Human Fallibility

10:00 – 10:15 a.m. :: Morning  Break

10:15 a.m. – 12:30 p.m. :: How Our Response to Failure Leads to More Failure

  • Blame Cycles
  • Biases that Hinder Learning: Hindsight Bias, Better-than-Average Bias, Severity Bias, Confirmation Bias, Pattern-Matching Bias, and Fundamental Attribution Error
  • The Shortcoming of Newtonian Cause-and-Effect Analyses in Organizational Errors
  • Revising our Response to Failure to Negate the Blame Cycles and Biases
  • Creating Personal Accountability

12:30 – 1:30 p.m. :: Group Luncheon

1:30 – 2:30 p.m. :: Human Error Traps, their Triggers, and the Tools for Reducing Error

2:30 – 3:00 p.m. :: Networking Break

3:00 – 5:30 p.m. :: Dynamic Learning Activity: Buzzard Repellant Dispersal Device Repair – Teaching and Reinforcing:

  • Phonetic Alphabet 3-Way Communication
  • Pre-Job Brief Procedure Use & Adherence
  • Place-Keeping Self-Check/TV-STAR
  • Peer Check Stop (and Get Help) When Unsure
  • Post-Job Review

5:30 p.m. :: End of Day 1

Tuesday, March 13, 2018

8:00 – 8:30 a.m. :: Continental Breakfast

8:00 – 9:00 a.m. :: How to Conduct a Learning Team

  • Overview of LCA and How to Conduct a Stakeholder Meeting
  • Beyond Action Items: How to Change Hearts and Minds to Improve Future Performance
  • Applying Discipline Well: The Performance Management Map

9:00 – 10:30 a.m. :: Case Studies with Application of Learning Team and Performance Management Map

  • Coal Silo Fuel Dump
  • Gas Power Plant Puff
  • T&D Substation Event

10:30 – 11:00 a.m. :: Networking Break

11:00 a.m. – 12:30 p.m. :: Case Studies with Application of Learning Team and Performance Management Map (Cont.)

12:30 – 1:30 p.m. :: Group Luncheon

1:30 – 2:30 p.m. :: HPI Implementation Guide

  • Implementation Pitfalls to Avoid
  • Resources for Further Development

2:30 – 3:00 p.m. :: Networking Break

3:00 – 3:30 p.m. :: Q&A Learning Outcome Review

3:30 p.m. :: Training Concludes


Wes Havard, Operational Excellence & Human Performance Improvement, Luminant

Wes Havard is a leader of the Operational Excellence and Human Performance Improvement activities at the largest generator of electricity in Texas. His experience includes Continuous Improvement, Operations Management, OE, and HPI. He has a B.S. in Business Management and is completing his Ph.D. in Industrial and Organizational Psychology.


Hyatt Regency Orange County
11999 Harbor Blvd
Garden Grove, CA 92840

To reserve your room, please call 1-714-750-1234
Please indicate that you are with the EUCI group to receive the group rate.

Room Rate:

The room rate is $169.00 single or double plus applicable taxes.

Room Block Dates:

A room block has been reserved for the nights of March 11 – 14, 2018.

Rate Available Until:

Make your reservations prior to February 11, 2018. There are a limited number of rooms available at the conference rate. Please make your reservations early.


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