By - Jon Brown

Lead Service Line Replacement: Policy Design, Program Development, and Execution
February 4-5, 2021 | Online :: Central Time

Download PDFPrint Event Details


Lead service lines have caused increasing concerns around the impacts of lead contamination on public health. The Lead and Copper Rule is poised for change and utilities are prioritizing the removal of widespread and longstanding lead infrastructure. Developing a lead service line replacement program requires an accurate lead service line inventory, efficient program design, responsive program administration, engineering expertise, and effective communication skills that provide transparency to the public.

This Lead Service Line Replacement: Policy Design, Program Development, and Execution training course will provide insight on how to design and implement a lead service line replacement program, including policy design, program implementation, funding options, partnership between utilities and regulators, public outreach strategies, inventory methods and data collection, planning, and engineering and replacement. This course will provide a comprehensive review for crafting your lead service line replacement program and will enable you to anticipate challenges with an actionable plan in place. Join us for this interactive opportunity to network and collaborate with industry peers and hear from Washington DC about their history and progress in replacing harmful lead service lines. 

Learning Objectives

  • Identify how lead service line replacement programs have been constructed in Washington DC in comparison to other programs developed throughout the U.S.
  • Illustrate how to stand up a lead service line replacement program
  • Anticipate challenges that are likely to arise while administering the program
  • Apply methods for program implementation
  • Instruct operations for lead service line replacement
  • Build or improve a lead service line replacement program
  • Identify key internal and external communication strategies for program implementation
  • Design new lead service line program policy
  • Approach cross-organizational partners for lead line replacement initiatives
  • Create a lead service line plan including inventory, engineering, and replacement



EUCI has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).  In obtaining this accreditation, EUCI has demonstrated that it  complies with the ANSI/IACET Standard which is recognized internationally as a standard of good practice. As a result of their Authorized Provider status, EUCI is authorized to offer IACET CEUs for its programs that qualify under the ANSI/IACET Standard.

EUCI is authorized by IACET to offer 0.9 CEUs for this event.


Instructional Methods

This program will use PowerPoint presentations and active participant discussion.


Thursday, February 4, 2021 : Central Time

8:45 – 9:00 a.m. :: Login and Welcome

9:00 a.m. – 4:00 p.m. :: Course Timing

12:00 – 12:30 p.m. :: Lunch Break

History of Lead in Drinking Water and Public Health Impacts

  • National Perspective
  • Case Studies on Health Impacts

The Origin Story of Lead Service Line Replacement Programs in the District of Columbia

  • Advocacy and Journalism
  • Environmental Justice

Morning Break

Policy Design

  • Partnership: Utilities and Regulators Unite!
  • Integrating Lead Service Line Replacement into Capital Improvement Planning

Public Outreach – Part A

  • Balancing Panic with Urgency
  • Increasing Program Uptake

Lunch Break

Public Outreach – Part B

  • Lead Service Line Replacement Communication
  • Design Options to Minimize Obstacles

Afternoon Break

Taking Inventory: Accurate Data on Lead Service Lines

  • Online Tools to Promote Inventory and Replacement
  • Existing Data Including Partial and Full Replacements
  • Challenges of Adding New Data

Lead Service Line Planning

  • External and Internal Communications Strategies
  • Legal Factors Involved in Planning and Replacement
  • Funding and Implementation of Capital Improvement Plans

Program Administration

  • Using Software to Automate Program Processes
  • Effectively Collecting and Utilizing Data

Friday, February 5, 2021

8:45 – 9:00 a.m. :: Login and Welcome

9:00 a.m. – 12:00 p.m. :: Course Timing

Lead Service Line Engineering and Replacement

  • Replacement Techniques
  • Post Lead Service Line Replacement Communications

Lead Service Line Replacement in the District of Columbia: Barriers and Best Practices

Morning Break

Roundtable Interactive Session 

  • What is your Area Doing to Remove Lead Pipes?
  • How Can you Create or Improve Your Program?

Wrap up: Questions, Comments, and Remarks


Ying Tan, Physical Scientist, Environmental Protection Agency

Ying has a passion to reduce lead in drinking water. Her first project with lead in drinking water was during graduate school at the University of Minnesota to investigate the use of stannous chloride as a lead corrosion inhibitor. After that, she joined DC Water in 2011 and focused her career on water quality and research activities on lead in drinking water. At the Water Quality & Technology Department, Ying managed the lead testing and compliance monitoring programs, supported the lead service line inventory developments, and provided insights to lead in drinking water research projects. Ying joined the Office of Ground Water and Drinking Water at the EPA in 2020 and oversees the state grant, Lead Testing at School and Child Care Program Drinking Water. Ying holds a Master’s degree in Civil & Environmental Engineering from the University of Minnesota and a Bachelor’s degree in Chemical Engineering from the University of Illinois Urbana-Champaign.

Mackenzie Matthews, Energy Program Specialist, Affordability and Efficiency Division, Washington DC Department of Energy and Environment

Mackenzie Mathews is an Energy Program Specialist in the Affordability and Efficiency Division at the District of Columbia Department of Energy and Environment (DOEE). Mackenzie is passionate about solving environmental problems in a way that alleviates social and economic inequality. She has been fortunate to act on this passion as the program lead for DC’s lead service line replacement assistance program that opened on October 1, 2019. Prior to the creation of this program, Mackenzie was essential to standing up an expansion of DC’s water utility affordability programs. Before joining DOEE, Mackenzie was a project manager for federal and local government mixed methods data analysis contracts at a small market research firm in Maryland and a building energy performance analyst at the U.S. Department of Energy laboratory in Los Alamos, New Mexico. Mackenzie holds a Master of Public Policy from The George Washington University and a Bachelor’s degree in Sustainability from The University of Tennessee. Outside of the office, Mackenzie is a painter, a salsa dancer, and Tennessee Volunteers football fan.

Online Delivery

We will be using Microsoft Teams to facilitate your participation in the upcoming event. You do not need to have an existing Teams account in order to participate in the broadcast – the course will play in your browser and you will have the option of using a microphone to speak with the room and ask questions, or type any questions in via the chat window and our on-site representative will relay your question to the instructor.

  • You will receive a meeting invitation will include a link to join the meeting.
  • Separate meeting invitations will be sent for the morning and afternoon sessions of the course.
    • You will need to join the appropriate meeting at the appropriate time. 
  • If you are using a microphone, please ensure that it is muted until such time as you need to ask a question.
  • The remote meeting connection will be open approximately 30 minutes before the start of the course. We encourage you to connect as early as possible in case you experience any unforeseen problems.


Please Note: This event is being conducted entirely online. All attendees will connect and attend from their computer, one connection per purchase. For details please see our FAQ

If you are unable to attend at the scheduled date and time, we make recordings available to all registrants for three business days after the event

Event Standard RateAttendees
Single Connection - Lead Service Line Replacement: Policy Design, Program Development, and ExecutionUS $ 1195.00
Pack of 5 connectionsUS $ 4,780.00
Pack of 10 ConnectionsUS $ 8,365.00
Pack of 20 ConnectionsUS $ 14,340.00
Call us at 303.770.8800 if you have any specific questions on the volume discounts
* all other discounts do not apply to license packs

By registering I indicate I agree with EUCI's privacy policy and understand I may receive emailed reports, articles, event invitations and other information related to products and services from EUCI and any of our business partners. I understand I may unsubscribe at any time by clicking the link included in emails.

Cancellation Policy

Your registration may be transferred to a member of your organization up to 24 hours in advance of the event. Cancellations must be received on or before January 01, 2020 in order to be refunded and will be subject to a US $195.00 processing fee per registrant. No refunds will be made after this date. Cancellations received after this date will create a credit of the tuition (less processing fee) good toward any other EUCI event. This credit will be good for six months from the cancellation date. In the event of non-attendance, all registration fees will be forfeited. In case of conference cancellation, EUCIs liability is limited to refund of the event registration fee only. For more information regarding administrative policies, such as complaints and refunds, please contact our offices at 303-770-8800

By clicking Accept or closing this message, you consent to our cookies on this device in accordance with our cookie policy unless you have disabled them. more information

By clicking Accept or closing this message, you consent to our cookies on this device in accordance with our cookie policy unless you have disabled them. You can change your cookie settings at any time but parts of our site will not function correctly without them. We use cookies during the registration process and to remember member settings.