By - Jon Brown

Introduction to Human Performance Improvement for Utilities
February 11, 2019 | Phoenix, AZ

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If this event is of interest you may also be interested in this related event

Human Performance Improvement for Leaders, February 12-13, 2019 in Phoenix, AZ

The average American company wastes $637 per year per employee on human errors. Due to the nature of the work we do and the service we provide, the cost of human error in the electric utility industry is much higher. After deploying a robust Human Performance Improvement effort, companies typically see more than a 40% decrease in human errors and the costs associated with them. This course will give you the information you need to start down that path.

Human Performance Improvement (HPI) enables us to work safer and more reliably.

“To err is human…,” but does human fallibility doom us to failing over and over again? “Human error” is often attributed as the cause of events, whether we are talking about injuries, equipment damage, unit trips, environmental releases, etc. This leaves everyone wondering, “How can we reduce events caused by human fallibility?” For too long, there hasn’t been a good answer to that question.

HPI is the application of principles and techniques specifically designed to reduce organizational events at all levels of the organization. This course will give you the information you need to begin practicing and leading HPI in your facility.


Learning Outcomes

This course enables the participants to reduce events caused by human and system error by:

  1. Exploring how and why people make mistakes, choose at-risk behaviors, and violate rules
  2. Equipping participants with a robust set of error-reduction tools proven to reduce human error
  3. Developing an understanding of the principles of learning from events, the barriers to learning from events, and a proven philosophy for improving

This a very interactive and experiential course, achieving the learning outcomes through simulations and case studies rather than just lecture. It is fast-paced and fun.



EUCI has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).  In obtaining this accreditation, EUCI has demonstrated that it  complies with the ANSI/IACET Standard which is recognized internationally as a standard of good practice. As a result of their Authorized Provider status, EUCI is authorized to offer IACET CEUs for its programs that qualify under the ANSI/IACET Standard.

EUCI is authorized by IACET to offer 0.8 CEUs for this event.


Requirements for Successful Completion of Program

Participants must sign in/out each day and be in attendance for the entirety of the course to be eligible for continuing education credit.

Instructional Methods

Instructional methods include a combination of dynamic learning activities, powerpoint slides, and case studies


Monday, February 11, 2019

8:00 – 8:30 a.m. :: Registration and Continental Breakfast

8:30 a.m. – 5:00 p.m. :: Course Timing

12:00 – 1:00 p.m. :: Group Luncheon

Overview of Human Performance Improvement                                                      

  • Benefits of Implementing HPI: Safety, Reliability, Cost Reductions, Engagement, etc…
  • Defining and Refining the Scope of HPI
  • Review of HPI History, including Application in Electric Utilities
  • Principles of HPI and Exploration of Human Fallibility
  • Performance Modes & Error Modes
  • Error Precursors
  • Human Error Traps, their Triggers, and the Tools for Reducing Error

Philosophy of Event Learning

  • How our Response to Failure Leads to More Failure
    • Blame Cycles
    • Biases that Hinder Learning: Hindsight Bias, Better-than-Average Bias, Severity Bias, Confirmation Bias, Pattern-Matching Bias, and Fundamental Attribution Error
  • The Shortcoming of Newtonian Cause-and-Effect Analyses in Organizational Errors
  • Revising our Response to Failure to Negate the Blame Cycles and Biases
  • Creating Real Accountability

Error-Reduction Tools Workshop

Human Error Traps, their Triggers, and the Tools for Reducing Error

  • Dynamic Learning Activity: Buzzard Repellant Dispersal Device Repair – Teaching and Reinforcing:
    • Phonetic Alphabet
    • 3-Way Communication
    • Pre-Job Brief
    • Procedure Use & Adherence
    • Place-Keeping
    • Self-Check/TV-STAR
    • Peer Check
    • Stop (and Get Help) When Unsure
    • Post-Job Review


Wes Havard / Principal Consultant of Operational Excellence & Human Performance Improvement / Luminant Energy

Wes Havard is a leader of the Operational Excellence and Human Performance Improvement activities at the largest generator of electricity in Texas. He works out of the Martin Lake Steam Electric Station with 3 850MW/hr units. His experience includes Continuous Improvement, Operations Management, Cause Analysis, OE, and HPI. He has a B.S. in Business Management and is completing his Ph.D. in Industrial and Organizational Psychology.


The Westin Phoenix Downtown

333 N Central Ave

Phoenix, AZ 85004

Reserve your room:

please call 1-602-429-3500

Room Block Reserved For:

Nights of February 10 – 12, 2019

Room rate through EUCI:

$174.00 single or double plus applicable taxes
Make your reservations prior to January 11, 2019.


Please Note: Confirmed speakers do not need to register and are encouraged to participate in all sessions of the event. If you are a speaker and have any questions please contact our offices at 1.303.770.8800

EventEarly Bird Before
Friday, January 25, 2019
Standard RateAttendees
Introduction to Human Performance Improvement for UtilitiesUS $ 895.00US $ 995.00

This event has the following related events:

Human Performance Improvement for LeadersUS $ 1195.00US $ 1395.00

Take advantage of these discounts!

  • Attend the Course and Human Performance Improvement for Leaders and pay US $ 1,995.00 per attendee (save US $ 95.00 each)

Cancellation Policy

Your registration may be transferred to a member of your organization up to 24 hours in advance of the event. Cancellations must be received on or before January 11, 2019 in order to be refunded and will be subject to a US $195.00 processing fee per registrant. No refunds will be made after this date. Cancellations received after this date will create a credit of the tuition (less processing fee) good toward any other EUCI event. This credit will be good for six months from the cancellation date. In the event of non-attendance, all registration fees will be forfeited. In case of conference cancellation, EUCIs liability is limited to refund of the event registration fee only. For more information regarding administrative policies, such as complaints and refunds, please contact our offices at 303-770-8800

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