By - Jim Vess

Utilities must redefine their relations with customers to deal with emerging issues, J.D. Power says

Energize Weekly, January 23, 2019 Utility companies need to redefine how they interact with their customers to deal with emerging issues, such as time-of-use rates, electric vehicles (EVs) and rooftop solar, according to an analysis by marketing research company J.D Power. “There is a need for traditional utilities to engage with their customers as things are happening,” Andrew Heath, senior

By - Jim Vess

What are Key Accounts?

Energize Weekly, June 6, 2018 Wallace L. Barron, President, Barron & Associates, Corporate Solutions, LLC. The utility industry, along with other major industries, is undergoing never before experienced and rapid changes to their marketplaces. Those changes are driven by such things as technology and changing customer demographics along with changing customer needs, wants and expectations about doing business with your

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