EUCI

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The current economic situation is putting increasing financial pressure on utilities. Rising delinquencies and charge offs are occurring across the country. As more customers struggle to pay their bills, utilities must discover new methods and practices to maintain payments, stem delinquencies, and assist customers - many of whom have never been delinquent before. In this training event, hear new strategies from utilities in every region of the country. The focus of the program is to highlight how utilities must compete with other creditors for a share of the consumers' shrinking wallet, while creating a new balance between customer service and consistent recoveries.

Who Should Attend

Credit and collections directors, managers, supervisors, and team leaders should attend the 7th Annual Credit and Collections for Utilities training. This event will also assist professionals within the customer service arm of your organization to include call center and customer service directors, billing professionals, and analysts.

Learning Outcomes

• Design new communications and approaches with the new delinquent customer
  
• Apply a proactive plan to curb commercial and industrial bankruptcies
  
• Discuss the importance of timely disconnects and how to achieve them
  
• Demonstrate best practices in field collection, shut-off optimization, and collection agency management
  
• Evaluate and correctly measure bad debt performance
  
• Select strategies in outbound messaging to enhance collection efforts
  
• Demonstrate how to operate more efficiently in a recession economy
  
• Apply screening and risk scoring best practices

What Past Attendees Have Said

"I appreciate all of the discussion. Attendees are supportive and willing to share. Great place to gather ideas and explore best practices openly. I appreciate all of the Q&A opportunities." - M.L., Manager of Receivables and Billing & Low Income Operations, Portland General Electric

"Insightful! Great opportunity to talk about best practices and network."
-C.C., Vice President, Customer Affairs, Philadelphia Gas Works

"Excellent. Thank you. Materials and info presented are very timely and many ideas for improvement can be implemented immediately- I would hope to return next year."
- E.K., Collections Manager, T.W. Phillips Gas & Oil

Requirements for Successful Completion of Program

Participants must sign in/out each day and be in attendance for the entirety of the event to be eligible for continuing education credit.

Instructional Methods

In this program, instructional methods include case studies, PowerPoint presentations and classroom exercises.

Continuing Education Credits:

EUCI is authorized by IACET to offer up to 0.9 CEUs for this program.